Posted in the Cox Communications Forum
#1 May 3, 2012
The new scheme from Cox Communication. to rip off customers:
This is how it works, as the customer attempt to pays for his service fee the system saves the information for the payment and fails to provide any feedback if the information for payment is correct. Then when the system attempts to collect the fee the banks fails to release the fund that were supposed to be collected . Cox then bills an extra $50.00 to your account because the bank refuse the collection. It is a great scheme as most of the customers can accept they made a mistake, This is one of the best one out there why bill you for services render only, when we (Cox) can add an extra $50.00. In addition there is another even better as if you notice this issue and complaint they will take the fee off once in a life time, but if you attempt the easy pay service Cox will find a way to hit you with the fee again. You might ask how do I figure this out, well I took the time to purchase a product on line with the same information and saver the typed information into a form then copy paste the information from the form to the Cox easy pay system, The purchase from the online vendor did not have a problem, but Cox Communication on the other hand found a way to have a problem and bill me an extra $50.00 for problems with the transaction. So be aware.
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