Seniority and Scheduling
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Since: Oct 09

San Diego

#1 Oct 20, 2009
I am an hourly employee in an ancillary department at Costco Wholesale. I would love to get some feedback on what Costco's true policy on scheduling hourly employees is. I have worked for Costco for a little over 10 years and opened the warehouse I work in and have the most seniority in my department. Along with having the most seniority and being full time I am a VERY hard worker (the most accurate and efficient employee in my dept.) and I am always on time and I NEVER call in sick. I am very frustrated with the way that my manager writes the schedule to say the least, she doesn't believe that seniority plays a role in writing the schedule and feels that every employee (full and part time) should be treated as equals, and work equal closing shifts and Saturday shifts. I feel that after over 10 years with a company I have earned a more "preferential" schedule as my handbook clearly states I have earned. When I started with Costco I was a part time employee (under a different manager) and for almost 4 years I worked EVERY Saturday and all of my shifts were closing shifts, I was OK with working that schedule because I was part time and just starting with this company. My current managers way of thinking is disheartening to me, I feel like it doesn't matter how long I stay with this company and how good of an employee I am I will be scheduled the same as if I was a part time employee that has only been with the company a month; I also don't think it's good for new employees to start working and immediately assume an entitled attitude...I had to work years to earn mine :). I have expressed my concerns several times to my manager and nothing has been done, I would love to hear some advice on what I should or can do about this?? I have debated talking to my store manager but am afraid to make waves. Am I wrong in feeling that I have earned a better schedule after all of these years?? Suggestions?

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beentheredonetha t

Loveland, CO

#2 Oct 26, 2009
sunnyside123 wrote:
I am an hourly employee in an ancillary department at Costco Wholesale. I would love to get some feedback on what Costco's true policy on scheduling hourly employees is. I have worked for Costco for a little over 10 years and opened the warehouse I work in and have the most seniority in my department. Along with having the most seniority and being full time I am a VERY hard worker (the most accurate and efficient employee in my dept.) and I am always on time and I NEVER call in sick. I am very frustrated with the way that my manager writes the schedule to say the least, she doesn't believe that seniority plays a role in writing the schedule and feels that every employee (full and part time) should be treated as equals, and work equal closing shifts and Saturday shifts. I feel that after over 10 years with a company I have earned a more "preferential" schedule as my handbook clearly states I have earned. When I started with Costco I was a part time employee (under a different manager) and for almost 4 years I worked EVERY Saturday and all of my shifts were closing shifts, I was OK with working that schedule because I was part time and just starting with this company. My current managers way of thinking is disheartening to me, I feel like it doesn't matter how long I stay with this company and how good of an employee I am I will be scheduled the same as if I was a part time employee that has only been with the company a month; I also don't think it's good for new employees to start working and immediately assume an entitled attitude...I had to work years to earn mine :). I have expressed my concerns several times to my manager and nothing has been done, I would love to hear some advice on what I should or can do about this?? I have debated talking to my store manager but am afraid to make waves. Am I wrong in feeling that I have earned a better schedule after all of these years?? Suggestions?
If you bldg is non-union, your manager has the right to schedule everyone as equal, only bldgs with a CBA need to adhere to seniority schedule writing. Although I am certain you are a stellar employee many with seniority are not, I worked 3 union bldgs in southern california and it was the worst experience of my costco career.
jess

Mount Vernon, WA

#3 Apr 10, 2010
The employee agreement states that you have preference when it comes to scheduling, but that doesnt mean you will get all the shifts you want. If another fulltime employee has a schedule you want, you can demand it using your seniority. Lately Costco managers have been "poisoning" all schedules to shut the noisy junior and part-time employees up (thats why everything looks equal) They say in the manual that they value their senior employees and junior and part time employees, but the language is so vague that managers have found tricky ways to get around it. I have had to go to corporate recently because my manager wanted to shove an employee from another department (failed marketer) into my department and make all of us work in other departments for one week each month to make up for the huge payroll problem that this "soft landing" would create. I am senior to this person by 5 years. I told someone in the personel dept at Issaquah that this was happening, and they said they would get back to me. Within an hour, our whole department was in the office, hearing "this was just an idea, and we were never going to force anyone to do anything they werent comfortable with, yadda, yadda yadda... Sometimes making noise in the right place can help..
Happy employee

Visalia, CA

#4 Jul 27, 2010
Jess, we have had things like this happen in my store too. I am wondering what avenues you took? Did you go the route we are supposed to take starting with your dept, and going up, or did you go straight to the top? Have you had any retaliation? And were you anonymous?
Current Costco employee

North Vancouver, Canada

#5 Aug 2, 2010
I believe the only guarantees you have are minimum hours.

In general, the more senior employees will get the schedules they want. But that will be up to your manager making the schedule.

That's unfortunate, but it's the way it is. They get to run the show how they want. There is the open door policy, you can talk to someone about it (though they will likely defend the current manager).

As far as I know, there is no policy involving preferential treatment based on seniority, just an interpretation of the term "value our employees"
jakass

San Diego, CA

#6 Dec 17, 2010
5 usc 2302
Colleen Lang

Edmonton, Canada

#7 Mar 9, 2011
I work in a warehouse with a 40% turnover with a bunch of kids. The warehouse is 5 years old. I have worked for Costco for 7. I had to take a transfer due to my parents health. Well these kids have no intention of retiring with Costco.I do and i lost all my sinority except my holidays. My assistant manager has being there 3 years!They work me 8days 2 off then 7 days 2 off what gives Costco does not treat there employees that great.I am 51 and tired of this garbage of how we are treated. I do not make that much due to medical and lost some raises.Last contract no raise for permanent parttime but the cost of living went up and so did costcos profit so why are you treating employees this way. I work hard and kids that have no sinority have more than me. I cannot wait to write my book on costco.Costco has there favorites and in the warehouse and they are treated there favorites by managers and supervisersWake up Costco and look at the hard workers and not these kids that come and go.
unknown

San Bernardino, CA

#8 Apr 14, 2011
contact EEOC for any unfair practices or any discrmination towards
yourself and others. EEOC will conduct and investigation.
beentheredonethat wrote:
<quoted text>
If you bldg is non-union, your manager has the right to schedule everyone as equal, only bldgs with a CBA need to adhere to seniority schedule writing. Although I am certain you are a stellar employee many with seniority are not, I worked 3 union bldgs in southern california and it was the worst experience of my costco career.
unknown

San Bernardino, CA

#9 Apr 14, 2011
TO ALL US WAREHOUSE.IF YOU FEEL THAT YOU ARE BEING DISCRIMINATED UPON.CONTACT EEOC.EEOC IS A EQUAL EMPLOYMENT OPPORTUNITY COMMISSION THAT INVESTIGATES ANY DISCRIMINATION ISSUES WITH THE COMPANY.SUCH AS RACE,SEX,AGE OVER 40 YEARS OF AGE. IF YOU ARE FEEL THAT YOU ARE BEING DISCRIMINATED AGAINST, YOU CAN FILL OUT AN INTAKE QUESTIONAIRE ONLINE OR contact

1-800-669-4000
1-800-669-6820 (TTY)
info@eeoc.gov

YOU WILL BE NOT BE RETALIATED UPON. IF YOUR EMPLOYER DOES, IT WILL BE BENEFICIAL TO YOU.
josephine

Carson City, NV

#10 Nov 13, 2011
I am an employee with over 10 yrs with my warehouse
with an ancillery dept. About 7 years ago there were some changes. I was working the closing shift and was the last one in line for seniorty. Any early shift had come open and was presented to all the senior people 1st. The 1st senior person declined beause the had a second job with a competetor with did not allow this person with the most seniorty to accept the job. The second person a second shift became open and the person who is second on the list know works the same shift as me because she is now able to do it,but the other person still was not able to and declined again. Now last week I was told that the person with more seniorty wants my shift after many years that I have had it and had to change my whole life to make that shift work when nobody else was willing to do it.Can some take away a shift that they had declined when it was offerd to them. Is there anything I can do to stop it.
josephine

Carson City, NV

#11 Nov 13, 2011
Hi, I'm and employee with over 10 years with costco in and ancillery dept. Year ago and early shift became open and was offered to all the senior people above me. The 1st senior person declined due to working another job for a competetor.The second person could not work either so the shift was then offered to me. I had to make great changes in my life to make this shift work.Now this senior person after 7 years of not being able to work this shift is trying to take it from me. Can someone take a shift that they decline when it was open to them in the begining.
Thank you
Unionbldgbayarea

United States

#12 Jan 14, 2012
Sunnyside, I am a supervisor at a union building. Many posts here are correct in the sense that it is totally up to the manager making the schedule. At your advantage, you can address this manager again in the presence of another member of management. Record the date and time. If this doesnt change anything, notify your warehouse mgr. Corporate at Issaquah is the final stage. You cannot be afraid to fight for whats right or for what you want. If you are and that fear prevents you from proceeding, you didnt really want it. Good luck! And never fear corporations. They are nothing without you.

Since: Dec 12

Location hidden

#13 Dec 28, 2012
I've been with Costco for twelve years—ten years in my current building—and I have ALWAYS been full-time. Although it is a union building, my department is non-union. My department consists of: The dept. mgr, myself, another full-time employee, and one part-time employee. I have, by far, the most seniority, and there are only a few shifts possible in our dept.: M-F 9:45-6:15, 10:30-7:00, and 12:15-8:45; Sat. 9:15-5:45, and 9:45-6:15; Sun. 9:45-6:15. My dept. mgr always took the opener, I took the mid, and one of the other two takes the closer. We always had set days off, and no one has ever had a problem with the schedule, until we got a new warehouse mgr. He wants the dept. mgr to work all different shifts (except Sundays due to payroll), which is understandable: I was a successful mgr for many years, at another company, and it's important that you know your business. But he also instructed my dept. mgr to have me close once a week. I cited the Employee Handbook, but his response was, "I can change the schedule in order to better meet the needs of the business." So, now people with much less seniority—one being a part-time employee—are getting the earlier shift that I should have the first option at. Additionally, there is a member that continually comes in to talk to me, especially when it's slow and I'm alone before closing. He has asked me out several times, and I have politely declined every time. I made management aware of the problem, and they've done nothing about it, because now he "just" comes in to talk to me for an hour, or more, at a time, and "he's not really done anything wrong." Even in light of the fact that I'm being harassed by a member, the warehouse mgr still insists that I close one night a week. And going above a warehouse manager for help, is a joke. It's been my experience, in addition to that of MANY of my co-workers, that you are retaliated against. I know of several managers that have committed some serious offenses—a few of them have committed the same offenses multiple times—and the worst thing that happened to them was they were transferred to another building. They weren't even made to step down. It's a shame, because I truly don't believe that Jim Sinegal ever had a clue that these types of things go on every single day in the warehouses he worked so hard to build.
anonymous

Redding, CA

#14 Jan 2, 2013
I can tell you what I did. I Proved I could do the job better and more efficiently over and over again to both my Manager, and both supervisors. After doing this for 3 months I was fed up that a lazy person with a crap work ethic could still be in the position. So I talked to a sup, who was a manager and stepped down. He stated I had to talk with my Manager, giver her time to make the changes. If no Changes are made then go to the GM, If the GM makes no changes he said then proceed to the GM's boss. So after hearing that from a Sup who was a Manager. I choose to write my Manager a letter, that way its date documented. I have a copy, and it much easier for me to say what I had to say with out emotion.
So I quoted the book. P27 paragraph 3. Its open to interpretation a lot. The main basis was if all things are equal, then yes the senior person has the right to that schedule. So I did not tear my fellow employee down, just focused on how I was extremely efficient and just as capable and with all things equal, being that its not an official job title(meaning posting) I want that schedule and according to our employee handbook its my RIGHT.
My boss pulled me in a month later, I thought I was getting written up, she sat me down and said I got your letter, you are going to have that schedule, but being that schedule you are stuck with these days of regular. I said fine, I still can request days off so no big deal.

HOpe that helps.
Hunter

Ocean View, HI

#15 Feb 5, 2014
I'm afraid my story is just the same, ive gotten burns and worked my ass off to "earn" my seniority that they said i would get. Im afraid to tell you they just hired like 5 people and gave them all my hours and all my shifts, they literally do whatever they want, sorry thats just what america has come to, reward all the fucktards and punish the hard workers. Welcome to our country's collapse!
Unenthused in Coralville

United States

#16 May 31, 2014
I'm not shocked to read all the stories of horrid scheduling. I am a victim as well. I've been with the company for almost 2 years. Was a week late of opening the Coralville store, so I've pretty much bee with the store since day one. Anyways, when I got hired I was told with scheduling that costco came first. They would try to work with me as far as making it capable for me to work with costco and my other jobs. So since day one I didn't work a Friday or Saturday, and I told management that was the only way I could work would be for me to have those days off otherwise I couldn't work there. So another words I filled out my availability as I wasn't available for those days. So fast forward to last month. I was told by the front end manager that satardays may not work anymore. I said to them well I can't just work around it being that I woked another job and that was really the only time I got to relax with my family. And I was told verbatim,"costco doesn't work around your family, or your other job, only scholl so you know." I was pissed. I told them if that was the case I never would have taken the job. So I talked to the Gm of the building and he told me that saturdays don't work because it's been trending that Saturdays have been the busiest day as of late. Um Saturdays are always the busiest day since day one. He also told me we don't have set schedules at costco. I told him clearly we don't because I started off working 130-10 and then about a year into it I was getting earlier shifts and now I'm back to closing every night. I don't know what to do, no ones helping me and I don't know what my next step is. I need to know if I have a leg to stand on about them pretty much having me a set schedule as far as days off and then just taking that away. Should I call hr and what good is that going to do for me. I know there will be retaliation from upper management at my store. There always is. They play favorites at my store and if you piss any sup or manager off then u r screwed. I actually had to help a newer person close deli one night and was being yelled at about how the deli looked when I was only back there for 10 minutes prior. All I said to the agm was "hey I'm doing you a favor right now." Because I was doing management a favor. Any store manager should know how to close the deli down and be able to run through how to do so. But I was the only hourly employee in the front end whom know how. The agm was shocked I had said it and then said all snarky " oh u do me favors, well let me right that down...."anonymous" does me favors...do I do you favors when I pay you every week?" I told her no not really and she walked away. And I was never talked to about that incident until 2 weeks later where I was pulled into the office where I was chastised for being a complainer causing a ruckus in the deli. I had to help that day as well in the deli and all I said to the deli manager was when are you going to start training more to cover deli because I seem to be the only one whom can cover. All the time. Ever since my chat with the agm and the Gm my Saturdays got rubbed out and I started working all the late shifts again. Pleeeeeeeeeaaaaaaase help.
anamerty

Richmond, Canada

#17 Feb 18, 2015
I have been pt clerk for 8 years and have gotten to 3rd from top on our board the other 2 ahead of me have about 20 years they r not leaving I moved to 3rd 2 years ago when someone transfered to membership up until this Monday this is where I've stayed about 6 months ago somebody from deli transfered to clerk when they had postings she was actually hired 3 days before me but has stayed on bottom of seniority because she just transfered dept somebody left our dept about 2 months ago but they were about 8th from top where as this new transfer was 12th well my f.e.m. just popped this transfer into my spot and pushed me down in seniority. I was told for years that she wouldn't move into my spot unless either of the 2 aheah of me left and that she would just move up as people below me leave can anybody clarify this or is there a handbook that explains
BeThankful

United States

#18 May 9, 2015
I hate to say this... But retail is retail. As an outsider looking in...(I am one of the managers of a different retail store) I can tell you that scheduling is never easy. With all the call offs, requesting off, vacation, etc.... It's not possible everyone has a schedule they actually like.

Mind you, my place is of course different.... And I do not know the "ins and outs" of Costco... I CAN tell you, that managers at my store (there are quite a few) work every other weekend. One opening weekend, one closing weekend... We close 2-3 days a week.(We're open until 10) and sometimes we even open the next morning.(We call them clopens)... I know how to cashier, I work photo, hell I even fill prescriptions... all this on top of the managerial duties expected of me. We are not allowed overtime.... Our regular employees make $8.00 an hour. I make 11.75... I moved myself up to this position within a year.

Costco probably pays better, and in all of your complaints I don't hear ANYTHING to complain about. Retail is retail. Our store is open until 10, it opens at 8 every morning... We work what we are scheduled without whining about seniority. The only people who get to say anything about their schedule is the ASM. Because she does what she pleases anyways.

I think everyone would love to work a 9-5 job am I right? But that's not possible because we work in customer service. We CHOSE our jobs... It's retail. The manager that's been there 10 years closes twice a week right along with me.(I have been there 1.5 years but have been in retail for 10) She works every other weekend... Right there with me. I think you should cherish the fact that you probably get paid more and have better hours than ANY other retail store employees in the country. Target, Walmart, walgreens, and cvs together. Isn't that enough? Even managers at my job can hardly afford to feed their children. But they don't conplain, they come to work every day. Nights and weekends included.
gsxsrt4

Hollywood, FL

#19 May 28, 2015
We know our job is retail but that doesn't mean that we need to live with it. You can voice your opinions and they will be heard. Like it or not that manager has a boss and it is there job to listen to the employee. Yes they will ultimately make a decision based on the employee handbook and the GM of the warehouse. But you still need to communicate with your immediate manager. Making a schedule is not easy as I know from experience. Especially the front end. We have about 80 employees and it's not a cake walk to write that schedule. I've been with this company since 1999 and seen everything. The pay is good and the company as a whole takes care of its employees better than any other similar company I know of. Managers come and go. The way I look at it is work hard and earn respect from your superiors. Remember we get paid top dollar for what we do... I myself close often about 2 to 3 times a week.
Josie

Fort Washington, MD

#20 Feb 4, 2016
So as I am reading it seems that everyone is saying that seniority is up to your manager to make the schedule as to however she wants to and seniority reall
y is not a factor unless you are a union club

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