Adversting Snafu ~ Customer Service D...

Adversting Snafu ~ Customer Service Debacle

Posted in the Costco Wholesale Forum

Chris Eidt

Webster, NY

#1 Sep 13, 2011
Seems Costco's quality control of its advertising leaves much to be desired. Recent brochure quoted prices as "delivered" yet when you checked out shipping and handling added. Called customer service and they indicated they would update there website to remove the shipping and handling charges.

They updated their website alright, but with the caveat "this price does not include shipping and handling". Mistake in brochure was not for one item on the page but rather for 8 of the 9 items on the page. No doubt the same problem permeated the entire advertising booklet. Shame on Costco. Lost an order and a lot of respect.

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