Costco Exchange Policy on Electronics

Costco Exchange Policy on Electronics

Posted in the Costco Wholesale Forum

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Adam

Canada

#1 Mar 3, 2009
Just a quick question...

I have read that Costco changed its RETURN policy on exchanges (the former policy allowed returns (for full refund) on electrioncs for up to 6 months). I was wondering what the EXCHANGE policy was for electronics, but I have not been able to find any information. For the record, I'm hoping to exchange a TV I purchased in August...any info. would be greatly appreciated. Thanks!
sandy

AOL

#2 Mar 25, 2009
The return policy now is 90 days. Guess you are out of luck.
sam

Mount Holly, NJ

#3 Jan 2, 2010
hi, i was wondering what the return policy was on electronics. Adam said that you can return the product for a full refund for up to 6 months. However, he mentioned that the policy had changed. In what way has it changed?
Roman

Whittier, CA

#4 Jan 13, 2010
Hello i am a Costco employee that works in the electronics dept. The return policy is: 90 days on TV's, computers, Mp3 players, and Cameras. on TV's and computers you have a 2 year warranty from the dare of purchase. To contact the warranty service you can call 1-866-861-0450. On all other items in the warehouse you can return it in a reasonable amount of time.<<(this can vary from person to person depending on how often you return).
Tom

Paramount, CA

#5 Feb 17, 2010
I just recently returned an LCD tv that was under the old return policy from '07. My belief was that I was grandfathered in under the old policy but instead Costco would only give me an exchange for the same size of LCD. I couldn't get money back or at the very least store credit so I could get a little larger size.
John

Naperville, IL

#6 Mar 22, 2010
I bought a laptop about 50 days ago, but the video card isn't exactly working for me...the problem is I use a relative's Costco Membership card. Does anyone know whether they would give me store credit or a normal refund?
Thanks
marcelina tumbaga

Henderson, NV

#7 May 9, 2010
I bought a 46" Sony LCD Bravia TV Jan 27, 2010 from Costco and paid $ 999.99 plus tax. On February I received a coupon and the TV I bought was on sale. I went back to Costco Feb 13 and asked the customer service that I want to return the TV and get the same TV to take advantage of the sale price - the guy told me that I do not have to return the TV that they can adjust my receipt. They refunded me the whole amount and paid them the new price and the receipt was dated feb 13. The TV is shutting off by itself- I called Costco and reported them that the TV is shutting off by itself-it is not even 3 months, told them I would like to return it - they said it is over 90 days - returns is not accepted the tv went out of the store Jan 27. My Feb receipt is not honored - this policy stinks. They said they will replaced my TV with a refurbised one - this stinks too!. I was so dissapointed - I will never recommend to anyone especially my friends to buy any electronic items from Costco - not worth it.
sandy

AOL

#8 May 10, 2010
marcelina tumbaga wrote:
I bought a 46" Sony LCD Bravia TV Jan 27, 2010 from Costco and paid $ 999.99 plus tax. On February I received a coupon and the TV I bought was on sale. I went back to Costco Feb 13 and asked the customer service that I want to return the TV and get the same TV to take advantage of the sale price - the guy told me that I do not have to return the TV that they can adjust my receipt. They refunded me the whole amount and paid them the new price and the receipt was dated feb 13. The TV is shutting off by itself- I called Costco and reported them that the TV is shutting off by itself-it is not even 3 months, told them I would like to return it - they said it is over 90 days - returns is not accepted the tv went out of the store Jan 27. My Feb receipt is not honored - this policy stinks. They said they will replaced my TV with a refurbised one - this stinks too!. I was so dissapointed - I will never recommend to anyone especially my friends to buy any electronic items from Costco - not worth it.
90 days is 90days. Of course they are not going to honor your Feb receipt. You were lucky to get the adjusted amount. And Costco does not sell refurbished tv's.
Happy employee

Visalia, CA

#9 Jul 27, 2010
sandy wrote:
<quoted text>
90 days is 90days. Of course they are not going to honor your Feb receipt. You were lucky to get the adjusted amount. And Costco does not sell refurbished tv's.
Did you use the warranty service? You have free repairs for 2 years, and on a tv of that size they will come to your house. If it is deemed unrepairable, the concierge program will authorize a return. Hope this helped.
Elaine Jennings

Mckinney, TX

#10 Jul 30, 2010
www.Cycle500.com to learn the secrets of FREE shopping. It has allowed us to get free groceries, gas, appliances, medicine -anything I can purchase at Costco I can purchase at WalMart and Sams Club free too. I am so excited and so is my husband. They are keeping me with $200 gift cards every week, sometimes several. This is worth sharing. You can call and they will answer most any time.

Since: Oct 10

Bhubaneswar, India

#11 Oct 5, 2010
As proof of this, you can ask if they have a return or exchange policy. You should also ask if the unit comes with a warranty.

Thanks
[url=http://www.mobiper.com/]E lectronics Wholesale[/url]
Ruben

United States

#13 Dec 29, 2010
"
Dear Ruben,

Thank you for your e-mail to Costco Wholesale. All orders or items over two years old is up to the discretion of the warehouse or online Returns department. Since these orders are past the 2 year time frame they would be denied.

Thank you,

Tryfena
Costco Wholesale Corporation
"

Date: 12-29-2010
RE: Non specified return policy time limits?
LCE

Surprise, AZ

#14 Jan 8, 2011
The person feeling put out by the ninety day return limit? Try going to any other electronics retailer eight-five days latter and try returning your electronic whatever! Good Luck! Costco's return policy is one of the best in the business and I, for one, appreciate it. As for stomping off to Sam's. Here, you wouldn't have to worry about crowds. There's hardly anyone in the place. I actually find myself feeling a bit sorry for them. I know several Sam's in the Phoenix metro area have closed.
Elizabeth

San Diego, CA

#15 Jan 31, 2011
I bought a 50" Panasonic plasma at Costco the weekend before thanksgiving...my 4 year old son threw a toy airplane at the screen...obviously the TV now has a shatter mark on it...it's been less than 90 days...would Costco accept a return???
Edd

Ridgefield Park, NJ

#16 Feb 3, 2011
Elizabeth wrote:
I bought a 50" Panasonic plasma at Costco the weekend before thanksgiving...my 4 year old son threw a toy airplane at the screen...obviously the TV now has a shatter mark on it...it's been less than 90 days...would Costco accept a return???
Hi Elizabeth,
Most likely your Costco will not take back product with unfortunate damages, such as cracked screens, phones dropped in toilets, etc., but that is why they have the free warranty for the product. Just contact the Costco Concierge or Technical Support and see what options you have. Hope this helps.
bob

Torrance, CA

#17 May 24, 2011
Elizabeth, your son caused the damage not Costco. Why you are blaming Costco for damage made by your son. As a reponsible parent, you should pay for the loss, not Costco.
Mike

Vista, CA

#18 Jun 4, 2011
marcelina tumbaga wrote:
I bought a 46" Sony LCD Bravia TV Jan 27, 2010 from Costco and paid $ 999.99 plus tax. On February I received a coupon and the TV I bought was on sale. I went back to Costco Feb 13 and asked the customer service that I want to return the TV and get the same TV to take advantage of the sale price - the guy told me that I do not have to return the TV that they can adjust my receipt. They refunded me the whole amount and paid them the new price and the receipt was dated feb 13. The TV is shutting off by itself- I called Costco and reported them that the TV is shutting off by itself-it is not even 3 months, told them I would like to return it - they said it is over 90 days - returns is not accepted the tv went out of the store Jan 27. My Feb receipt is not honored - this policy stinks. They said they will replaced my TV with a refurbised one - this stinks too!. I was so dissapointed - I will never recommend to anyone especially my friends to buy any electronic items from Costco - not worth it.
Wow - Did I hear you say COSTO should extend the 90 day return policy because they honored a sale or coupon and gave you a credit to reduce the price of a previous purchase? You must have a very special opinion of yourself -- are you related to someone special, a movie star. Get a life!!!!!
tai

Bellevue, WA

#19 Jul 8, 2011
Mike wrote:
<quoted text>
Wow - Did I hear you say COSTO should extend the 90 day return policy because they honored a sale or coupon and gave you a credit to reduce the price of a previous purchase? You must have a very special opinion of yourself -- are you related to someone special, a movie star. Get a life!!!!!
Posted a year ago!! get a life!!
George

Hesperia, CA

#20 Oct 21, 2011
I buy all of my Electronic items from Costco.Their return policy is excellent and fair. I agree with one of the writers who said "Try bringing back any electronic item to other stores and see if they'll give you credit for it".
ary levy

San Clemente, CA

#21 Dec 10, 2011
i gat my laptop at costco back in agust 2008 the computer is been not great, is on and off all the time so last knight i went to costco the one in h st in chula vista and they told me that they can not do anything about it! now i stuck with my lap top!! any suggestion what to do???

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