Charter Cable Sucks

[Charter Cable Sucks]

Wow, Charter cable is out yet again...and will they get a crew out to fix the problem on a Sunday...no, of course not...Charter Communications is the most miserable excuse for a supposedly ' high-tech ' company I have ever seen...they are in the dark ages compared to other comparable companies today...Switch to Dish Satillite today ! Less expensive and way more dependable...

[chris]

dont bash charter for not being out there when u want them out there u know they cant just jump up and come strait to your house / and dish get real /

[tech]

i am a tech that works for charter and i agree it sucks. the management do not care and that rubs off to the techs. they give is four calls per time frame and tell each customer we will be there in 20 mins. man someone or somebodys needs to stand up to charter.

[Mindraker]

I've finally figured out how to deal with the idiots here. Resort to yelling on the phone, and threatening to change to another service, and they will finally send someone over to help you.

[Keven]

Hey "tech" for representing charter you talk crap about them and you can't spell lol get real.

[Kevin]

@"Keven" you don't have to be able to spell to be a tech. it's normal for human beings especially over the internet now-a-days. if you want to "get real" please ask your mom why she named you "Keven" the name should be spelled KEVIN. thank you have a nice day.

[Desmond]

I have been with charter since they came to this town,over 20 years. The price goes up and you have to call and negotiate with some girl eating a sandwich from India.I understand marketing but why are the current customers paying far more money than a new customer.Maybe if they had a plan that offered discounts to loyal customer there would be incentive to stay. As it is now I am about to go with dish and figure my phone and computer situation out some other way.

[Umatter2Charter]

Desmond wrote:

I have been with charter since they came to this town,over 20 years. The price goes up and you have to call and negotiate with some girl eating a sandwich from India.I understand marketing but why are the current customers paying far more money than a new customer.Maybe if they had a plan that offered discounts to loyal customer there would be incentive to stay. As it is now I am about to go with dish and figure my phone and computer situation out some other way.

Hello Desmond,

My name is Abby Catron, and I am a Communications Specialist for Charter. I came across your post and value your concerns. We do have promotional offers available to both new and existing customers and I am happy to see what we can do for you. I would also like to stop and take the time to thank you for being a loyal customer over 20 years! We certainly appreciate your business. Please send an e-mail to [e-mail] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “CharterAbby – Topix - Desmond“ in the subject line so I can keep an eye out for the e-mail.

Looking forward resolving your concerns,

Abby Catron
Communications Specialist – Charter
[e-mail]
http://www.charter.com/UMatter2Charter

[Eric]

Hey Abby,

Way to dodge the important stuff and soak up what makes your company look good. You took the one positive post out of all that to offer a deal. Heres a deal, make stuff that works properly,and consistently. Instead of you chuckle heads patting yourselves on the back for the one guy that uses internet for an hour a day and watches TV for 90minutes try and find one of the people that work/live on the internet, someone that has high expectations of cable and internet service, and challenge yourselves to make a product that type of person enjoys.

Unless of course Charter prides itself on being the provider for the "casual" user and doesn't feel the need to provide adequate service to the "avid" user.

[Umatter2Charter]

Eric wrote:

Hey Abby,
Way to dodge the important stuff and soak up what makes your company look good. You took the one positive post out of all that to offer a deal. Heres a deal, make stuff that works properly,and consistently. Instead of you chuckle heads patting yourselves on the back for the one guy that uses internet for an hour a day and watches TV for 90minutes try and find one of the people that work/live on the internet, someone that has high expectations of cable and internet service, and challenge yourselves to make a product that type of person enjoys.
Unless of course Charter prides itself on being the provider for the "casual" user and doesn't feel the need to provide adequate service to the "avid" user.

Hi Eric,

We would love the opportunity to get your services working the way they should and apologize for the trouble. Since those posts were from 2007-2010 there would not have been much benefit from attempting to engage at the present time. However, we keep a close watch on these forums for current opportunities. Please send an email to [e-mail] with the name, address, and phone number from the account, as well as the best number where you can be reached. Also, please put “CharterAbby – Topix – Eric” in the subject line so I can keep an eye out.

Here is a link to Charter's Social Media Team website for your reference: http://www.charter.com/Umatter2Charter .

Looking forward resolving your concerns,

Abby Catron
Communications Specialist – Charter
[e-mail]
http://www.charter.com/UMatter2Charter

[Frustrated With Charter]

Charter has the most disrespectful customer service reps around. Their billing dept needs a complete overhaul. When I asked for my final balanced because I had to disconnect due to unexpected expenses he started laughing. He kept laughing while he was looking at my acct. Which took even longer for him to find out my final balance. I like the service I had but I didn't exoect to be treated with such disrespect. I really doubt that I'd go back to Charter as a customer.

I get a lot of channels over-the-air for free.

[Frustrated With Charter]

Why does topix always get the community wrong?

[Umatter2Charter]

Frustrated With Charter wrote:

Charter has the most disrespectful customer service reps around. Their billing dept needs a complete overhaul. When I asked for my final balanced because I had to disconnect due to unexpected expenses he started laughing. He kept laughing while he was looking at my acct. Which took even longer for him to find out my final balance. I like the service I had but I didn't exoect to be treated with such disrespect. I really doubt that I'd go back to Charter as a customer.
I get a lot of channels over-the-air for free.

Hello Frustrated With Charter,

I am terribly disappointed to read how our agent handled the inquiry of your final balance and that we lost a valuable customer. Unacceptable behavior like that needs to be addressed and I fully intent to make that happen. Please send an e-mail to [e-mail] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “CharterAbby – Topix – Frustrated With Charter“ in the subject line so I can keep an eye out for the e-mail. If you have any additional questions or concerns please let me know and I will be happy to get you taken care of.

Looking forward resolving your concerns,

Abby Catron
Communications Specialist – Charter
[e-mail]
http://www.charter.com/UMatter2Charter

[Frustrated With Charter]

I don't think I will go back to Charter for a while. I feel that the way I was treated was unacceptable. So I have decided to take care of some other things first and then I can think about getting cable again.

[Umatter2Charter]

Frustrated With Charter wrote:

I don't think I will go back to Charter for a while. I feel that the way I was treated was unacceptable. So I have decided to take care of some other things first and then I can think about getting cable again.

Hello Frustrated With Charter,

I definitely agree that was an unacceptable way to treat a customer. Please do not hesitate to contact us at [e-mail] for help in the future. My team will make sure that you are taken excellent care of.

Thank you,

Abby Catron
Communications Specialist – Charter
[e-mail]
http://www.charter.com/UMatter2Charter

[Sam Jansen]

Its not the tech guys fault, its management and corporate who are greedy bastards and over work their poor techs. Their techs are so obviously overwhelmed by with their work and they try their best but since Charter insists on not doing big network upgrades or move forward, but rather repair a old and crumbling network.

[Umatter2Charter]

Sam Jansen wrote:

Its not the tech guys fault, its management and corporate who are greedy bastards and over work their poor techs. Their techs are so obviously overwhelmed by with their work and they try their best but since Charter insists on not doing big network upgrades or move forward, but rather repair a old and crumbling network.

Hi Sam,

We see that you have posted in multiple threads and appreciate your concerns. Charter is constantly making improvements to our infrastructure, launching faster internet speeds, providing more HD channels, and focusing on improving the end-to-end customer experience. How may we resolve your concerns? Please send an email to [e-mail] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “CharterAbby – Topix – Sam Jansen“ in the subject line so I can keep an eye out for the e-mail.

Here’s a link to the Charter Social Media Team website for your reference: http://www.charter.com/UMatter2Charter .

Looking forward resolving your concerns,

Abby Catron
Communications Specialist – Charter
[e-mail]
http://www.charter.com/UMatter2Charter

[Leo]

Abby why not comment on the Techs concerns about management and stop trying to use this site to promote Charter Communications.

[Umatter2Charter]

Leo wrote:

Abby why not comment on the Techs concerns about management and stop trying to use this site to promote Charter Communications.

Hi Leo,

We have an open door policy here at Charter and we hope that our technicians would come directly to management with any concerns. There is also a way for employees to raise concerns anonymously should they feel more comfortable taking that approach.

We believe the post you are referring to is from four years ago, and we have made significant changes since then as a result of feedback from our front-line employees. Not only have we made changes that will improve the customer experience but we have also adopted our policies and procedures to help our employees manage their daily work load. We continue looking for opportunities to improve our operations on a day to day basis. If there’s anything we can do to assist you as well, please don’t hesitate to send us an email at [e-mail] . My team will take excellent care of you.

Thanks,

Abby Catron
Senior Communications Specialist – Charter
[e-mail]
http://www.charter.com/Umatter2Charter

[New Customer]

We recently had Charter connect our cable/internet service. We had a dvd connected to the tv and it was working fine. After Charter connected the cable we could no longer get the dvd to work. A service call was made (the local office could not provide a solution and said it required a tech to correct the problem). The tech said the Charter system was not allowing their system to communicate with the dvd unit and corrected the problem. He indicated it was their error on connection and there would be no charge.

On our next bill there was a $35 service charge. I tried to communicate with the Texas service group but all the contact could provide was a scripted answer and offered no back-up or follow-up with the tech's office in Oregon. Poor service!