Wondering whats next

Olympia, WA

#653 Nov 8, 2008
test....
Tn Jeannie

Huntingdon, TN

#654 Nov 8, 2008
I rather doubt that this cutback is a surprise to many.....The numbers in our branch have drastically reduced....and now facing CAD makes it even more depressing because most will just be an RBO....The only person in my branch hitting their goal is the branch manager, which usually hits over 200% of target.....the hell with the employees....it's become a cut throat operation...see who can answer the phone first and hope it's a workable application...I'm really surprised my branch didn't get on the hit list....with more people filing BK, it no wonder we can't find alot of new qualified borrowers.....
Then there's the cpl.....goal is to at 1%...and God help you if you don't setup payments on autopay.....yet both insurance and autopay is suppose to be optional!!!!yet the DM's stand over us with an axe if we don't succeed .....the AD and DM spend more time preaching what they need us to do and the telling us how we've got to have pdc or phone pymt on POT accts,...and btw...isn't the purchase of insurance and autopay "optional"???
Citi

Rockford, IL

#655 Nov 8, 2008
Illionois Employee wrote:
<quoted text>
I have been looking for a job since the AIG bailout. I found one, but wasn't planning on giving my notice until the 14th of this month. I gave my notice on Thursday because another employee was going to be laid off if I had not. I suggest to ALL OF YOU, to not sit in your chair and wait for something to happen to you. You are in control, look for a new job. Look for a new job with the attitude that there is something out there for you and you will be a success. If you were laid off this week, I am so sorry. It is important to believe in yourself and stay positive. You will find something and it could be 100 times better than where you're at now. Take action!
Let us know how that 100 times better job works out. Some people care about turning things around and the work they have done in the past, the captain goes down with his/her ship not run away.
Wrk to Liv-Nt Liv to Wrk

Carteret, NJ

#656 Nov 8, 2008
The way it has always been explained to me is that insurance is optional, and now autopay. But I have also been told that we are in a sales environment, which I understand, and if you can't sell these (you have to tell the customer 5 million times they are optional prior to them purchasing) products then you suck as a salesman and you should find another job. As for autopay, we have people in our area not presenting it as optional. I guess customers think that only people with checking/savings have accounts with us. I know all of us really try not to complain because we are thankful we have a job. But it's nice to know that other people think the same things you do. I mean these are goals coming down from people who don't have to try and achieve them. Business today is not like it was 5 or 10 years ago when some of these DM/AD might have actually worked in a branch.
Wrk to Liv-Nt Liv to Wrk

United States

#657 Nov 8, 2008
Oh yea, BTW...I love how Mary's call came out on our broadcasts and then directly under that was another broadcast asking us to tune in and watch Jamie McMurry in nascar race. What the? Let's give a little less sponsorship to nascar and keep a few more jobs around Citi. Because in case they did not know, we do a heck of alot more than lend and collect in our office. Do they realize all of the crap we have to keep up with to make sure we pass their precious audits. I would list everything, but you guys know what all we have to keep up with. With less employees that just puts more work on whoever is left. hence, less time to lend and collect!!!
tx casuality

United States

#658 Nov 8, 2008
Agree, it has become unbearable and it's time they are reported to state auditors, the way Citi threatens employees with their jobs over what is supposed to be optional decisons for customers,(insurance and autopay. Citi is creating problems for themselves with this rogue behavior.
Tn Jeannie wrote:
I rather doubt that this cutback is a surprise to many.....The numbers in our branch have drastically reduced....and now facing CAD makes it even more depressing because most will just be an RBO....The only person in my branch hitting their goal is the branch manager, which usually hits over 200% of target.....the hell with the employees....it's become a cut throat operation...see who can answer the phone first and hope it's a workable application...I'm really surprised my branch didn't get on the hit list....with more people filing BK, it no wonder we can't find alot of new qualified borrowers.....
Then there's the cpl.....goal is to at 1%...and God help you if you don't setup payments on autopay.....yet both insurance and autopay is suppose to be optional!!!!yet the DM's stand over us with an axe if we don't succeed .....the AD and DM spend more time preaching what they need us to do and the telling us how we've got to have pdc or phone pymt on POT accts,...and btw...isn't the purchase of insurance and autopay "optional"???

Since: Nov 08

Winter Springs, FL

#659 Nov 8, 2008
This one is for "Citi". Any employee with common sense knows that if no matter how hard you try to achieve the goals that we are asked for everyday, you will still loose you job. Now, realize that based on the comments posted on this board, they have a very non-sequential pattern of who are being let go. Why wouldn't I leave the company and secure my finances with another job. I know for a fact, that right now, no job is safe. The economy crash has led us to the most unstable job market we have seen ever. But I have knowledge of other companies who pay better, demand less, and due to the wide range of services offered, a devastaded economy acutally promotes more business. Have you considered a Financial Specialist at a bank? Even though loans are at a hault, you still got the opening of checking/savings accts. You still got CD savings accts. Retirement savings, IRA's, etc. See with the way the economy is, people are worried about where their money is, and is doing for them. These people have plenty of counseling to do and plenty of work to do. This I know for a fact. Me, in the other hand. I lack the common sense. I onced believed in the CITI hype, and still do. And I feel like staying to see it again rise to the top. I believe in CITI's motto right now. Worry about the controlables, not the uncontrolables. I can't control a layoff, but I can control how I go down. I ain't going down without a fight. And I do pray the rest of you still with us do the same. Fight! Fight hard. Don't make it easy for them to pin point you out. Cause if we weather the storm, those of us still standing, will then remind the company to do better smarter business and to remember that their mistakes costed the jobs of thousands. And that their jobs were not lost for the company not to learn from their mistake. Those of you we lost, be happy you no longer have to worry about working under the microscope, and feel the stress some of us still feel. Consider yourselves not unfortunate, but lucky. And truthfully, when things get better, don't look back at CITI. Because when the going got tough, they quit on you. Good luck, I know the market is tough. But whats done is done. Those of you still with us, good luck as well.

Since: Nov 08

Winter Springs, FL

#660 Nov 8, 2008
Listen, why not turn this forum, since we got so much talent here, into a "how can we turn CITI around"? I hear you people. Why does the AD and BM demand such results? Can they even produce them if they tried? Listen, since they won't, cause they can't. Why don't we? We are the ones who make direct contact with our customers. We are the ones who have come up with tricks, ways to make some of their expectations happen. If anybody was to have a clue on how to do it, it would be us. You said it, its become a dod eat dog world. They have knocked the teamwork part right out of the park. Funny, because there is no I in TEAMWORK but there are 4 in CITIFINANCIAL! So, lets get together on how each achieve a single individual goal and exceed in it and share it. This way everyone can take care of what is expected most and have a fighting chance to stay in the company. If we can turn everything around there would be no need to let people go. Right? Well, this could be our support group. Like AA or NA. We have members from different parts of the United States, all different goals and products offered. But we have common ground. Like CPL,LPE,RunRate,DELQ,AutoSec,A utoPay and XSell. Right? C'mon, we can't cry over it and hope our tear will wash out the fact we are in trouble. Look forward to hearing some of you still have a fight in you and come up with something
Citi

Rockford, IL

#661 Nov 8, 2008
Can-U-Defer-My-Layoff wrote:
This one is for "Citi". Any employee with common sense knows that if no matter how hard you try to achieve the goals that we are asked for everyday, you will still loose you job. Now, realize that based on the comments posted on this board, they have a very non-sequential pattern of who are being let go. Why wouldn't I leave the company and secure my finances with another job. I know for a fact, that right now, no job is safe. The economy crash has led us to the most unstable job market we have seen ever. But I have knowledge of other companies who pay better, demand less, and due to the wide range of services offered, a devastaded economy acutally promotes more business. Have you considered a Financial Specialist at a bank? Even though loans are at a hault, you still got the opening of checking/savings accts. You still got CD savings accts. Retirement savings, IRA's, etc. See with the way the economy is, people are worried about where their money is, and is doing for them. These people have plenty of counseling to do and plenty of work to do. This I know for a fact. Me, in the other hand. I lack the common sense. I onced believed in the CITI hype, and still do. And I feel like staying to see it again rise to the top. I believe in CITI's motto right now. Worry about the controlables, not the uncontrolables. I can't control a layoff, but I can control how I go down. I ain't going down without a fight. And I do pray the rest of you still with us do the same. Fight! Fight hard. Don't make it easy for them to pin point you out. Cause if we weather the storm, those of us still standing, will then remind the company to do better smarter business and to remember that their mistakes costed the jobs of thousands. And that their jobs were not lost for the company not to learn from their mistake. Those of you we lost, be happy you no longer have to worry about working under the microscope, and feel the stress some of us still feel. Consider yourselves not unfortunate, but lucky. And truthfully, when things get better, don't look back at CITI. Because when the going got tough, they quit on you. Good luck, I know the market is tough. But whats done is done. Those of you still with us, good luck as well.
I agree. Much better said than that motivational speaker that's "taking action" by leaving.
Not Bitter

Knoxville, TN

#662 Nov 8, 2008
Can-U-Defer-My-Layoff wrote:
Listen, why not turn this forum, since we got so much talent here, into a "how can we turn CITI around"? I hear you people. Why does the AD and BM demand such results? Can they even produce them if they tried? Listen, since they won't, cause they can't. Why don't we? We are the ones who make direct contact with our customers. We are the ones who have come up with tricks, ways to make some of their expectations happen. If anybody was to have a clue on how to do it, it would be us. You said it, its become a dod eat dog world. They have knocked the teamwork part right out of the park. Funny, because there is no I in TEAMWORK but there are 4 in CITIFINANCIAL! So, lets get together on how each achieve a single individual goal and exceed in it and share it. This way everyone can take care of what is expected most and have a fighting chance to stay in the company. If we can turn everything around there would be no need to let people go. Right? Well, this could be our support group. Like AA or NA. We have members from different parts of the United States, all different goals and products offered. But we have common ground. Like CPL,LPE,RunRate,DELQ,AutoSec,A utoPay and XSell. Right? C'mon, we can't cry over it and hope our tear will wash out the fact we are in trouble. Look forward to hearing some of you still have a fight in you and come up with something
Honey, seriously, you are all over the page. One minute you are fighting mad, the next minute, you are fighting back. Please, make up your mind....
By reading your comments, it sounds like you still have your job. SO... what are you so pissed about??? AND... it also appears you are on this forum all the damn time. Are you writing your comments while you are on the clock? Or, are you just sitting there surfing this site, waiting on someone to agree with you? I hope you are not taking adventage of the company by stating your opinions on here OVER and OVER and OVER again, while you should be on the phone, servicing your customers.
Hurt

Gretna, VA

#663 Nov 8, 2008
dont worry wrote:
I hate to make a comment at a time like this for all the loyal employees. However I was a former citifinancial employee for 13 years and was let go a year ago. They kept everything hush, hush for two weeks and then bam! I was gone. I never thought there was life after citifinancial, but hey there is. I know management that was involved in the decision to let me go, are gone now. They know who they are and now they will know how I felt degraded after all the loyalty. And by the way, watch where you cut expenses. I re-cycled paper aswell and that was one of the reasons that lead to my termination. Good luck to all of you. My advise. Start looking for a job now, they will give you no notice to your layoff. And also watch your stock. I was given the run a round for weeks before I could exercise them. No one cared about what was mine and any concerns I had with what I felt I had earned with in my time with the company.
Hey let me know who you are something very similar happened to me but worst, do you know Jeff Cowan and Matt Duignam or Jim Timblin?
Hurt

Gretna, VA

#664 Nov 8, 2008
To turn it around you need to rid the company of people like Jeff Cowan, Matt Duignam, Julie Myzick, Maranda Black, Robert Fisher and the list goes on. The government needs to let the company fail and people honest ethical people in positions of authority and let them start over.
Don't call people "honey" it is not becoming of you.
agreed

Herndon, VA

#665 Nov 8, 2008
Hurt--Why Maranda Black? Can you explain?

Since: Nov 08

Winter Springs, FL

#666 Nov 8, 2008
Not Bitter:

You are right, I still have my job. I however could care less if people agree with me or not. I am upset the company did what it did, I do feel extremely bad people lost their jobs. I have friends and acquaintaces which also lost their jobs. Its sad. Truly. And I'm not the kind to say screw them atleast I got my job, it sucks for everyone. But I do see, plenty of STILL CURRENT employees who are like me, worried of when our last day will come. So, I was proposing for the rest of us to get together to come up with ways and ideas to keep OUR JOBS!!!! And by the way, whatever I do on this site is on my OWN TIME!!! I'm only here continously to make sure people like you who got nothing positive to say refrain from making more stupid negative comments that will only put more people down. Plus I have other members who are sadly slowly joining this site, because they weren't as fortunate. So please, if you can't share any usefull info, refrain from making useless comments. And, if you really read my post, I express my anger from the consequences of CITI's poor decissions, but also encourage those left to do their best and possibly turn things around so they too don't loose their jobs. And REALLY, the HONEY thing.....little over the top POOH BEAR!!!!
anybody miss Marge

Kent, OH

#667 Nov 8, 2008
test
former employee

Kent, OH

#669 Nov 8, 2008
I worked for this lame company all the way back when it was Commercial Credit. Citifinancial is nothing like the old Commercial Credit. Back then it did feel like a family and you felt like you were apart of something good. You were proud of the company you worked for - now what a joke!!! I am soooooo glad I moved on. My biggest regret is that I stuck around as long as I did into Citifinancial. The upper management cares nothing about the branch employees. I still have friends that work for this place and I can tell you from what I hear from them the people making the decisions care about nothing but themselves. To have worked on a layoff of this size for 3-4 months without a word to anyone and then BAM you don't have a job anymore. AWFUL!!! The only time they do any type of "employee appreciation" (what a joke) is at the time of the VOE - I wonder why???? I wonder what the responses would be if they did a VOE today???? My thoughts are with everyone that lost their jobs this week. To have put in time and given everything Citi employees have to give and then to be cut without warning is terrible. For those of you still there I guess be thankful that you still have a job for now but be looking for a way out. I promise you there are still other companies out there that value hard work and strong work ethic. Citi cares about nothing but numbers. They push customer first then threaten your job if you don't "sell" the products - they don't care what you sell - they only care that you make the customers take these so called "optional" products.
test

Fort Worth, TX

#670 Nov 9, 2008
test
glad to be gone

West Topsham, VT

#671 Nov 9, 2008
I have left Citi but still have a connection, as a customer. I worry that my account could be sold, that I wont have the personal experience any longer.

It is not just the sales industry that is hurting. Everyone is. Where I work, we will find out in the next week or so if our hours will be cut - so.. with that in mind, my employer empoys the LARGEST group in my state, people are going to be hurting, which will hurt your bottom line too.. deliquency and sales.

I hope the best for everyone @ Citi, on every level. Hopefully the market will turn around, but I wouldnt be to optimistic and DO NOT BE HARD ON YOURSELF -- you cant force loans... its not you or your abilities, its the market!
Reality

United States

#672 Nov 9, 2008
Wrk to Liv-Nt Liv to Wrk wrote:
The way it has always been explained to me is that insurance is optional, and now autopay. But I have also been told that we are in a sales environment, which I understand, and if you can't sell these (you have to tell the customer 5 million times they are optional prior to them purchasing) products then you suck as a salesman and you should find another job. As for autopay, we have people in our area not presenting it as optional. I guess customers think that only people with checking/savings have accounts with us. I know all of us really try not to complain because we are thankful we have a job. But it's nice to know that other people think the same things you do. I mean these are goals coming down from people who don't have to try and achieve them. Business today is not like it was 5 or 10 years ago when some of these DM/AD might have actually worked in a branch.
eality

I'm sorry but if you are struggling selling auto-pay you need to get out and never enter a sales environment again !! No hard feelings it's just not for you .
Hurt

Gretna, VA

#673 Nov 9, 2008
agreed wrote:
Hurt--Why Maranda Black? Can you explain?
Yes, she does not tell the truth and fabricates stories to satisfy the situation that she is in. She does not take responsibility for any action that she commits on her own. She is a female that tries to flirt with the MALE executives to get ahead instead of taking responsibility for her actions. Instead of saying she made a mistake and being honest, she looks to blame others for her actions. She hired a friend of hers and could not even manage her friend. She stood up in a district meeting in front of peers and subordinates and asked Matt Duignam when he was going to promote her to district manager. Ask her about Bobby Fisher. The decision to put her into Management was a mistake. She buys into gossip and spreads untruths. Also I can't forget Neil Hamilton and Molly Hamilton, that have no management skills they are only puppets of Matt Duignam. What else would you like to know? Why are you only interested in Maranda Black?

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