Ex employee comment

Auburn, WA

#1 Feb 28, 2009
Feel bad for the company. Great products but the leadership is weak. They are way too slow in coming up with product. They have a great group of talented buyers who are not able to do what they were hired to do. Wasted talent!!!!
Its sad when you have one person who controls everything and you have very little impact on your business. Why keep the buyers around if your not going to let them run their categories?
Brookstone is about new innovative product right? so let your team work on product not how pretty their spreadsheets are, give them a break let your team do what your hired them to do develop and buy product.
Regarding your tempory CEO here is a quick piece of advise, greet your employees when you seem them in the hallways it doesnt matter who they are. You don't want to be a piece of dry toast
Happy ex employee

United States

#2 Apr 13, 2009
Brookstone is slowing deteriorting. Very weak leadership, customer service almost non existant anymore. Give me the company of five years ago.

United States

#3 Apr 13, 2009
Have to agree with Mike. Just try to get a refund when your stereo quits working after 30 days. What happened to their quality they were so proud of in the past?

Collinsville, IL

#4 Apr 21, 2009
I have never had a problem with Brookstone. The few returns i have done with them seem to be done fairly and courteously.

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