Report: Dell website bad for customer service

Jun 14, 2011 | Posted by: roboblogger | Full story: Austin Business Journal

Dell Inc. earned low marks in a survey judging the websites of the nation's largest Internet retailers.

Comments

Showing posts 1 - 2 of2
Terence Hunte

Atlanta, GA

|
Report Abuse
|
Judge it!
|
#1
Jun 25, 2011
 
DELL IS THE WORST

We purchased two dell computers on 05/17/2011. My credit card was debited on the same day. The computers never arrived. After many hours on the phone and emails, Dell confirmed that they lost the computers in shipment.

On 06/17/2011 they offered to reorder the computers with delivery in 15 to 25 days. We suggested a more reasonable time frame of 5 days. Dell refused and agreed to a refund.

No refund has been received to date, 06/25/2011.
all

UK

|
Report Abuse
|
Judge it!
|
#2
Aug 10, 2011
 
recently i turned on my recently bought Dell and windows 7 wouldn't start. I tried to let it auto-repair but it couldn't. It then gave me a page of options, at the bottom of which was:
dell factory image restore & datasafe options.
(note - i didn't have to put in a username/pswd to start this process. I assume it detected my computers service tag number)
i had a datasafe online account, so clicked on this - it then told me it was backing up all my data files, told me which ones had been updated since my last backup, then proceeded to backup. I watched the progress bar, and after a while it said the backup was complete and it would now restore my OS, which it did. That now works, but when i tred to recover my files from the datasafe backup, i couldn't remember the username/password i had used. I wasn't able to retrieve them from the system because though i'm sure i put in the right email address, it said it was the wrong one. So i phoned Dell.. phone calls/emails have been going back & forth since sunday.. they now say my files weren't backed up and they can't find my datasafe account. I SAW these files being backed up.. why can't Dell find them? Has anyone else had this problem with Dell? I was relying on their datasafe for my backups, and have lost a lot of info

Tell me when this thread is updated: (Registration is not required)

Add to my Tracker Send me an email

Showing posts 1 - 2 of2
Type in your comments below
Name
(appears on your post)
Comments
Characters left: 4000
Type the numbers you see in the image on the right:

Please note by clicking on "Post Comment" you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

•••
•••
Enter and win $5000
•••
•••