Working at Bed Bath and Beyond has be...
ex-employee west coast

United States

#81 Oct 11, 2007
Horrible, horrible place to work, especially on the west coast (california)...Steve Broutt's region. During my tenure with BBB, Broutt made the comment to the SM that the front end was starting to look too "ghetto". Now, this comment wasn't based on "ghetto" behavior, but rather it was based on the fact that the majority of employees on the front end were black or hispanic. By the way, these "ghetto" employees were dedicated and hardworking... and put up with a lot from the extremely demanding clientelle, with little or no thanks at all. The department managers were unappreciated, thankless, glorified stock clerks. The folks in the New Jersey Corp. office need to shake things up on the west coast by re-assigning Broutt, hell, fire him!!- he's certainly cost the company a lot of money in law-suits....What an idiot!! His DM's and Regionals are incompetent and they follow his lead. Like Broutt they're arrogant, dismissive, rude and very selective in who they choose to treat respectfully. Sooooo glad I'm no longer with the company!!
I must add, there may be some glimmer of hope now with RVP Pat Kelly assigned to the west coast. Pat appears to treat employees in a respectful manner regardless of their title/position. Unlike Broutt and his gang, you don't have to initiate speaking to Pat first... he will greet you....he's a normal guy.
DCRB

AOL

#82 Oct 12, 2007
Tricia wrote:
Even though this is like beating a dead horse, I cannot help myself but to chime in on this topic. I am approaching my 15 year anniversary with BBB. I am an operations manager, and have seen many hourly associates, and managers, come and go. The truth is that BBB is not for everyone. It is a lot of manual work and the standards are very high. As far as attendance goes, many associates go an entire year with no tardies or call-offs, and are rewarded by the company. If you were my employee and had call offs and tardies already in two months, I would be irritated with you as well. Your schedule is written in advance so you can plan your life. When you call off, don't be suprised when your hours are cut and given to someone who doesnt call in late or sick. We are running a business, not a charity. Also, if you are still employed by BBB, call the 800 Network number or your District HR manager with your issues. They are the only ones who can fix them. It is usually people like you who complain to the whole world except the people who can help you that make everyone look bad. Grow up and act like the mature adult you claim to be!!!
A happy BBB employee
-Well said, Tricia!
Lester

Warren, MI

#83 Oct 18, 2007
The letter below was sent to the local store manager and to the V.P. Store Operations. Neither responded.

My wife and I went there on September 10, 2006 to purchase a few items which included two blankets. The people on the floor were very pleasant and helpful but the cashier, xxxxx, was the cause of our displeasure. During the process of ringing up our purchases, she opened the plastic pouch that contained a blanket and proceeded to put her hand inside between the folds of the blanket. I thought that was rather strange. When she got to the second blanket she did the same thing. I asked her why she was doing that. She replied that people had tried to hide things in packages like this before and it was their policy to check all packages.
It was then that I noticed the couple at the next register had a blanket in their shopping cart. As they were checking out, that cashier did not open the plastic container to check between the folds. I mentioned to xxxxx that the other cashier did not check the blanket as she did. She responded that she didn’t know why it wasn’t checked because it was the policy of the store.
I wondered why our packages were checked so thoroughly and not the other couple. One could easily conclude that the policy exist only for those who xxxxx and/or Bed Bath & Beyond believe fit the description of a thief. The other couple did not fit that description but we did. So, what was different between that couple and us. The only obvious difference was age and race.(1) They looked to be a few years younger than us.(2) They were Caucasian and we are African Americans. Hmmm.
To say this policy is unique to Bed Bath & Beyond or this store needs a thorough investigation and the results should be made known to the general public.
sandy - greenville

Greenville, SC

#84 Oct 20, 2007
If I were you I'd get in touch with the ACLU, the NAACP and a lawyer - what happened to you is out and out discrimination - good luck.
new employee

Ossining, NY

#85 Oct 23, 2007
wow.. some of the accusations seem pretty serious. coming from a retail establishment for the past 7 years there is 1 major rule... MONEY IS GREEN. so if you are calling out, even once or twice in two months, it raises concerns with management because they expect you to be there and dedicated. my partner and i (at the store i left) had a motto about calling out. "never call out on weekends and if you are sick come into work anyway drop a lung and then maybe we will let you go home" its all the rules of the game..
none

Leipzig, Germany

#86 Oct 29, 2007
I'm not a BBB employee; nor have I ever worked for BBB. I have only been an occasional customer there and even I have to say that based on my observations many of the negative comments are true. It's not even fun to go in there like LnT or Pier 1 or other stores like that.
Jon

United States

#87 Nov 2, 2007
I currently work at BBB in Southern California, I go to school full time as work there full time. Ive done it all from freight to the long overnights after school to the menial desk jockey.

Let me start by saying this - dont ever consider working for this company. Want me to exaggerate?

The front end 17 year old cashiers with huge boobs are the centerfold of our store; they are the talk of the managers and roughly make $1.50 more then i do. most work for a month, threaten to quit, and then get $1 raise to stay so they can be gawked at. almost all of them i have 2 years+ more worktime and make that much less; not to mention they get off @ 9pm every day and sit up at the front register. and talk. everyone else busts their ass and gets the royal fist for their efforts.

The "management" is horrid - some work, most dont, and most treat you like crap (unless your 17 and have huge boobs, anyway.) At one point my manager needed a Uboat i was unloading, instead of waiting he literally pushed the merchandise that was left on top of me while i was kneeling down and took it.

Upper corporate is a friggen joke. Half the employees told human resources about sexual complaints, and instead of keeping the information anonymous like they are LEGALLY entitled to, the HR simply goes and tells the store manager who is the protagionaist, btw, exactly who said what and what was said.

The company is just another half assed bully going over the edge to make sure uppers can be happy while their employees get treated like shit.
Jon

United States

#88 Nov 2, 2007
And to you guys saying that employees are treated well if they are always there - must be nice - our schedules get changed almost every day, the last 3 weeks new schedules for a next week have been changed as late as SUNDAY NIGHT.

oh, and perfect attendance? even with finals ive never called in sick, i got employee of the montha and wasnt told until a YEAR LATER. Always nice to walk in on a sunday night and find out that your doing 12 hour overnights in between full days of school the day before you start.
Jon

United States

#89 Nov 2, 2007
Maybe it's not a problem on the west coast but i have never seen a form of racism in this company - in management we have an equal number of white/black/latino exmployees - could be more of a problem elsewhere i suppose.
JFC

Brandon, MS

#90 Nov 4, 2007
Why is it when someone cannot abide by company rules they start screaming racisim? Be at work on time and do your job and then it will not matter what color you are. Your job depends on your contribution to it.
Confused

Robbins, NC

#91 Nov 4, 2007
There probably is some racism (both ways) in a company as big as BBBY. However, whenever people jump to the conclusion that they are "victims" of racism, policy, age, etc., they fail to take responsibility and grow from the experience.

Another thought: Most of the negative responses on this posting are clearly written by people to didn't care to learn the English language. That would be a good place to start.
Someone who knows ENGLISH

AOL

#92 Nov 5, 2007
MARIA wrote:
YOU NO WHAT THERE ARE SO MANY MISSED UP PEOPLE IN THE WORLD THAT MAYBE SHE IS RIGHT THEY ARE RACSIST. ORLANDO IS LIKE THAT I HAVE HAD TO BE VERY RUDE AND STAND MY GROUND WITH MANY WHITES. GET ANOTHER JOB> AND WHEN YOU DO DON"T GAVE NOTICE.
I can't believe the person who wrote this can even pass a test to obtain a job! I don't care what fricken color anyone is, you have to know proper ENGLISH!
Mickey M

Miami, FL

#93 Nov 8, 2007
I am a loyal BBB customer for one reason only: Because BBB has THE ABSOLUTE BEST customer service I have ever experienced in any organization, outside of Disney. If, by dismissing employees such as the whiner who started this dialoge, they can weed out the junk and keep the best, then I wholeheartedly applaud BBB. Their training program obviously works. These days, there are far too few companies that require of their employees the type of OUTSTANDING customer care skills that BBB does. Crybabies need NOT apply!
Jon

Lutz, FL

#94 Nov 10, 2007
Lady you felt like your rights were being violated? duh its called your 4th Amendant right search and seizure. After reading all this stuff alot of it must be true cause to think of it everytime I go to BBB I never ever see an non white employee and rarely see an African American shopping in there. They lost my business for good!
Ex Employee of 7 years

Laguna Niguel, CA

#95 Nov 10, 2007
Lester wrote:
The letter below was sent to the local store manager and to the V.P. Store Operations. Neither responded.
My wife and I went there on September 10, 2006 to purchase a few items which included two blankets. The people on the floor were very pleasant and helpful but the cashier, xxxxx, was the cause of our displeasure. During the process of ringing up our purchases, she opened the plastic pouch that contained a blanket and proceeded to put her hand inside between the folds of the blanket. I thought that was rather strange. When she got to the second blanket she did the same thing. I asked her why she was doing that. She replied that people had tried to hide things in packages like this before and it was their policy to check all packages.
It was then that I noticed the couple at the next register had a blanket in their shopping cart. As they were checking out, that cashier did not open the plastic container to check between the folds. I mentioned to xxxxx that the other cashier did not check the blanket as she did. She responded that she didn’t know why it wasn’t checked because it was the policy of the store.
I wondered why our packages were checked so thoroughly and not the other couple. One could easily conclude that the policy exist only for those who xxxxx and/or Bed Bath & Beyond believe fit the description of a thief. The other couple did not fit that description but we did. So, what was different between that couple and us. The only obvious difference was age and race.(1) They looked to be a few years younger than us.(2) They were Caucasian and we are African Americans. Hmmm.
To say this policy is unique to Bed Bath & Beyond or this store needs a thorough investigation and the results should be made known to the general public.
There wasn't anything racial about her search. She did a very good job, and as a manger I would have been very proud of her!

The search is a procedure called "LISA-Look InSide Always/All." It is a procedure used to stop theft prevention. The only thing she did wrong was tell you that, which caused a negative thought/feeling within you. What they are trained to say is that she's checking that all your pieces are there or that the product is in good condition. I'm sorry that you felt badly, but it was nothing personal. And for the record, I'm young and black too.
Employment at BBB

Miamisburg, OH

#96 Nov 12, 2007
The career motto reads as follows:
Committment to Equal Opportunity and Diversity.
Does that say it all? LOL.....
Tom

Arlington, VA

#97 Nov 12, 2007
I think BBB needs to hire me to straighten out their people handling practices. All employees are entitled to fair treatment. Here is a tip. If you are new to a job, you need to make every effort to honor your schedule. If you don't you are disrespecting your fellpw workers and your manager. Your fellow workers will ber inconvenienced by having to work for you or your manager will need to fill in for you and that causes him to delay completing his work. Remember, you are not the only person in the change. By being late or absent you cause disruption in the entire store team. Race has nothing to do with being inconsiderate.
Tim

Trussville, AL

#98 Nov 12, 2007
Do any of you morons employed by BBB know how to use Spell-Check?
Five-year employee

AOL

#99 Nov 14, 2007
For your information "TIM" in Alabama---BB&B employs many, many former "professional" people. Teachers, business owners, lawyers, airline employees---all people with strong work ethics. It doesn't matter how loyal or dedicated the people they hire are. It all comes down to "filling" schedule slots. As the one poster said, "Only the young girls with the big boobs get the hours". Then THOSE girls call in with tons of reasons not work----their car broke down; the baby-sitter is sick; the grandma died ( at LEAST three times a year); they don't feel good; they have their period (for the 44th day in a row). Yet the professional seasoned employees who stick around getting 4 or 5 hours a WEEK, have been there 2,3,4 YEARS who never call in sick or are never late, and beg for hours are ignored and stepped over, again and again.
A customer

Georgetown, KY

#100 Nov 15, 2007
Your employer definitely deserves to expect you to show up on time; as a customer, I have left the store due to no clerks being available to help me. Perhaps you should focus more on fulfilling your responsibility of arriving on time than on excuses for not being there. I'm confident that a White employee would be reprimanded for being late just as you were.
Anony wrote:
This Concerns everyone, so please respond.
I wish I can speak to someone in higher management. I have never felt so unwelcomed in all my years of working. I work for Bed Bath and Beyond (on W.Colonial, Orlando Fl.) and I have to say that the managers that work at the one I am at are very racist and rude. I am a student, a mother and a hard worker. I have called in due to illness, and have called ahead of time to let management know that I was running late. I felt as if I were being investigated for being late, even when I told the manager what was going on. I felt as though my manager didn't believe me. I feel that with this kind of business it's no wonder no one wants to stay long at this store. Many associates have already left the store and more continue to resign from their positions due to the stress of working under terrible management. I have been working for Bed Bath and Beyond for almost two months and none of the associates I work for can say anything good about this store. Many nights I have stayed later then the time I was scheduled, but if I call in late I get investigated like I am a bad person. I wish for something to be done about this or soon there will be no one to work for this store. I am informing whomever reads this e-mail take head to it. I am making a copy of it and sending it to whoever will read it. I am an ambitious person, and if something is not done about the way "certain races" are being treated I will make sure that everyone knows. Thank you for your time sincerely, a Colored Bed Bath and Beyond Employee.

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