Customer Service..
Payton Britt

United States

#1 Mar 9, 2006
..Rathter the lack of it.
I live in an area that gas isn't deregulated, so I am forced to go with the gas company that supplies my address, unfortunately, my only option is ATMOS. I say unfortunately because of customer service.

Now, I accept full responsibility for having been late on paying my gas bill and by no means lay guilt on ATMOS for that, BUT, they were quick to shut it off and extrememly slow to turn it back on.
I called in to pay my bill in full and, of course, a reconnect fee. I was a bit upset that the reconnect was $65 along with my full payment, but hey, I made the mistake of not paying on time. The anger set in when they told me I would have to front up another deposit and the amount of the deposit was absurd.$225 in addition to my bill, in addition to my reconnect... a $147 past due bill cost me in excess of $500 to get reconnected. Then to top it off, not only were they not turning it on that day, but the next and they wouldn't schedule a time fraim less than 8am-5pm. Being that the turn on day was a Friday and someone 18 years of age or older ( understandably) had to be present... I was forced to then take time off of work to insure it was turned back on or face the possibility of having to wait until the following Monday. All this in March, not exactly yhe warmest month of the year.
My complaint is the high additional deposit, which was 1/6 of my yearly usage, and their total unwillingness to schedule turnon with the customer. I was told i have no options other than just not having my gas back on. I couldn't have it broken up into 2 payments or anything.
I consider myself lucky because I am able to pay the amount, but my heart goes out to those out there that would have had to accept not getting service back on for a fair amount of time due to money.
I had a 15 minute discussion with the supervisor, trying as hard as I could to not be an offensive person, but I was told over and over that there is no other option than paying in full or not getting service.

I'm a very dissatisfied customer and I am seeking alternative solutions to having to use ATMOS.
SC Brownsboro TX

United States

#2 Apr 19, 2006
I applied for service with Atmos on line as I was told this was the "quickest" way to obtain their service. They have forwarded all personal information to person or
persons in other States which are individuals. I have since that time had to close all accounts, someone is using one of my credit cards,so, all are closed also.

Beware before using their internet service.
K thompson carrollton

Dallas, TX

#3 Apr 29, 2008
I signed up for their autopay and thought every thing was fine. Four months later my gas is cut off and they are charging me a 65 dollar reconnect fee. Their system was the problem but there is no way they are going to waive my fee. I assure you as soon as the gas in my area is deregulated I will be switching.


#4 Aug 3, 2009
My gas bill had never been 10 to 15 dollars in summer maybe 50 in winter.Had gas turned off because major leak 151 dollars.Went from 10 to 151 within a month.Thats not the problem.They are charging 378 dollars for gas cost recovery.Bill went from 10 to 581 dollars.No way I can pay.

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