Alaska hotels and regulation - KTVA
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#1 Apr 25, 2008
Your story on the Anchorage Hotels only told part of the story. There are a lot of complaints about hotels. However, when you do the numbers there is about 97% satisfaction ratio. Most complaints are from guest that (1) did not read all the information on the hotel web site, size, location, rooms etc or (2) found some small thing to complain about and as the review sites makes it so easy to thrown stones they do. Did you go so far as to find out that Tripadvisor alows anyone 13 or older to write a review? You have to at least 18 to rent a room but at 13 you can write a review!. Did you also know that on most sites anyone can write a review even if you ahve never been to that hotel. It happens all the time. Did you know that sometimes the review gets posted to the wrong hotel and there is no way the hotel can get it removed. Did you know that 80% of people bookinga hotel never call the hotel directly to ask questions they ask a hourly worker somewhere, god knows where questions about the hotel and that that person has never seen the hotel. Questions like, how many steps to get to the lobby, how far is it to this or that, about parking, about kids activities, about pets and on and on. I have been in the hotel business 35 years in 5 countries Anchorage hotels are as good or better than most. In the business we see time and again people book a 1-2 star hotel and then get mad because they don't get 4-5 service. You get what you pay for. There should be asite where hotel owners could rate guest.
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