Apria IGNORANCE from India
Posted in the Apria Healthcare Group Forum
#1 Apr 20, 2010
The hospital I was in following an accident while vacationing out of state arranged for me to have a wheelchair from Apria when I arrived home. I agreed to allow Apria to charge the copay to my credit card. After several months, they stopped billing my insurance company, and instead of charging the copay to my credit card, they began charging the whole bill to my credit card.
I have spent countless hours on the phone trying to straighten this out (as has my insurance company)Most of that time was spent on hold with people in India who usually disconnect you eventually. I returned the wheelchair to Apria over two months ago and made other arrangements. I now have a dispute going on with Apria about the charges to my credit card.I spoke with a supervisor named Darin Finney who assured me he would see that the unauthorized charges to my account would be removed. That was almost two months ago and nothing has been done about the charges. I strongly recommend that anyone who needs to rent medical equipment deal with an American company - not one run by India. AVOID APRIA!!
#2 Apr 22, 2010
I couldn't agree more!I'm a senior citizen and member of 3 seniors groups and we are appalled that any company would outsource any jobs with an economy like this. If we seniors have to talk with a script reading Indian, we will go to another provider rather then stay with Apria. No body here wants to get stuck talking to Indians no matter how cheaply they were bought.
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