Beware of doing business with Apria!

Beware of doing business with Apria!

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Jon Duffey

Riverview, FL

#1 Mar 16, 2010
This company is as crooked as they come.

A year ago, they nearly killed me by delaying my triple bypass surgery... when it took them 3-days to respond to information needed by the hospital about the settings on my Bi-Pap machine.

After I finally got out of the hospital... I spent 3 months trying to get them to stop calling me, trying to sell supplies. I made it repeatedly clear: I wanted nothing to do with a healthcare provider unable to offer 24/7 support for the (did I mention DEFECTIVE?!?!) machines they sell?

Thought I was done with these annoying creeps... but NO! Since October... the weekly robot calls resumed, demanding we call them and order supplies. Bastards give an 800-number that only goes to an answering machine... that is always full, so you can't even leave a message to say: LEAVE ME ALONE!

Next for me? Taking the story to media pals, and going to sue for the terror, pain, and endangering my life experienced while contracted to Apria.
Rose Marie Gonzales

Santa Fe, NM

#2 May 9, 2010
I have had enough with Apria as well. My husband's company changed health insurance provider On Jan 1, 2010. I knew of the change in October, in December I called Apria to let them know my new information so there would be no disruption of service. I called in January again to remind them. They told me they appreciated me being proactive. Since then, they have sent me bill after bill after bill. They have failed to bill my new insurance or file anything with them, they keep billing my old insurance. I have contacted them after each bill and they still don't correct it. Now they are sending me bills telling me I am seriously delinquent!! They have no clue how to run a business.
sickandtired

Newburyport, MA

#3 May 11, 2010
welcome to outsourcing....you are talking to people in india 6,000 miles away. what a world we live in.
Been There watched All

Independence, MO

#4 Jun 1, 2010
Contact your congressional representative, if using Medicare contact them and complain, if using Medicaid contact your state representative. Contact your State Insurance commissioner. Send a letter to your local newspaper help line or send letter to the editor. Find out who the CEO of Blackstone Corporation (owns Apria) is and send this person a grip letter with names of all you have had to deal with at Apria. Send a letter to Apria CEO in California and certainly send a letter to their internal auditing department.

Apria is certified by regulatory entities, so find out who they are and send a letter.

Call your social security office and report the poor servcie and any suspected fraud. Apria had submit bids to provide service for Medicare patients. Report your bad service to Medicare.
Been this way for years

South Paris, ME

#5 Jun 21, 2010
Apria has to be accredited by JCAHO also known as the Joint Commision in order to be able to bill Medicare. JCAHO has to respond to each complaint. Bad equipment? Apria is also governed by FDA which can shut them down if they are not maintaining equip. according to regulations.
ma snores

Richmond, TX

#6 Aug 5, 2010
Been @ a year since previous post. We've called/sent emails several times to Aetna regarding Apria charges we see on Aetna Navagator. I've even written letters to medicare. Changed insurace at beginning of year & hoped I'd seen last of Apria, but recently checked previous policy online & Apria is still trying to charge them, but charges are denied because policy was terminated by us. Apria has not yet this year tried to contact us @ new policy & hope they don't. Knowing they have 2+ years to bill for previous services I don't think this is "over". No one we contact seems interested in our complaints. I will try the above mentioned places to report this. I have a relative in medical field & they say reason they refer patients to Apria is because it takes most insurance + Apria does the necessary public relations work necessary to get the referrals for business. Many physicians have no idea of the contracts/pressure/etc connected with dealing with Apria. I'm doing my own research, checking with sleep labs/etc for suggestions. Also bought online for items which I know work for me & send bill to insurance company. Atleast I don't have to deal with the robot & see the insurance/medicare monies spent for nothing/no service or items.
X E mployee

Lockport, IL

#7 Aug 18, 2010
Been this way for years wrote:
Apria has to be accredited by JCAHO also known as the Joint Commision in order to be able to bill Medicare. JCAHO has to respond to each complaint. Bad equipment? Apria is also governed by FDA which can shut them down if they are not maintaining equip. according to regulations.
REST ASSURE!! I have reported this Company to Medicare,DOJ, JCAHO, FDA & Better business bereau for fraud. I worked there and was aware of many many fraudulent activities that took place as well as the fact that patients are just a $$ dollar sign and nothing more! TRUST ME , they are getting investigated!! It is sometimes bets to go w a smaller company... GOOD LUCK TO ALL ,Needless to say, I no longer work there
X E mployee

Lockport, IL

#8 Aug 18, 2010
ma snores wrote:
Been @ a year since previous post. We've called/sent emails several times to Aetna regarding Apria charges we see on Aetna Navagator. I've even written letters to medicare. Changed insurace at beginning of year & hoped I'd seen last of Apria, but recently checked previous policy online & Apria is still trying to charge them, but charges are denied because policy was terminated by us. Apria has not yet this year tried to contact us @ new policy & hope they don't. Knowing they have 2+ years to bill for previous services I don't think this is "over". No one we contact seems interested in our complaints. I will try the above mentioned places to report this. I have a relative in medical field & they say reason they refer patients to Apria is because it takes most insurance + Apria does the necessary public relations work necessary to get the referrals for business. Many physicians have no idea of the contracts/pressure/etc connected with dealing with Apria. I'm doing my own research, checking with sleep labs/etc for suggestions. Also bought online for items which I know work for me & send bill to insurance company. Atleast I don't have to deal with the robot & see the insurance/medicare monies spent for nothing/no service or items.
Hello, I hve reported this company as stated below. I have given the Governemnt many examples of fraud that took place. any way that I can reach you? email perhaps? I am sure you don't want to give out your "normal" every day email address, you can create an email address on hotmail or something else that is free?
Ma Snores

Houston, TX

#9 Aug 18, 2010
X E mployee wrote:
<quoted text>
Hello, I hve reported this company as stated below. I have given the Governemnt many examples of fraud that took place. any way that I can reach you? email perhaps? I am sure you don't want to give out your "normal" every day email address, you can create an email address on hotmail or something else that is free?
X E mployee---
Today received another notice from Insurance Co. claims statement that Apria is s-t-i-l-l billing & for what???? I will try to set up something & get back to you. Thanks for your input/information.
man

Morristown, TN

#10 Sep 24, 2010
APRIA
Stop Billig Me

Philadelphia, PA

#11 May 8, 2011
I am continually being billed for a bi-pap machine that I have not used for 1.5 years. I have been trying to return the machine since 10/2010. My health insurance company initially told me the machine was being sold to me on a lease to purchase basis. When I learned that Apria was going to continue to bill $900 every six months in perpetuity, first I was shocked, and after being told by Aetna that they had such a contract, I asked immediately to have this thing taken off my hands. So, a recap of my history with this machine.
1.) My doctor prescribed this to me, and said Apria would deliver it to me.
2.) Apria did not deliver it to me, but I want to Ft. Washington, PA from Philadelphia and picked it up.
3.) I went back to the doctor a month later, and he asked me for the Smart Card to read. There was no Smart Card. Apria gave me the wrong machine!
4.) I went back to Apria, and got the model that supported the programmable Smart Card.
5.) Back to the doctor a month later, and he was visibly angry. The tech at Apria did not program it properly. Maybe that explained the pain I experienced in my chest, and waking up gasping.
6.) The doctor programmed it for me, although he said it was Apria's responsibility, "he wanted it done correctly."
7.) I used the machine for about six months.
8.) Bills kept rolling in, but Aetna said it was lease to purchase.
9.) Finally after well over a year of billing, I said enough is enough.
10.) I called Aetna, and Apria, asking them to stop the billing and to please take this financial burden off my hands.
11.) Instead of resolution, I had a series of very strange conversations with an Indian sounding Helpdesk, and was asked for multiple credit card numbers, and kept being told I was being understood, but clearly I was not!
12.) I called an Apria office in Essington, PA directly. The office in Ft. Washington, is shuttered now. The Apria rep from Essington was truly rude and bullying. He told me the billing was for service. I said "What service!" No one from Apria ever saw or touched this machine since I picked it up. He said to me, "What service do you want?" I have no idea how to answer that, and I let him know I was no longer using it, and even though Aetna said I owned it, I was very willing to return the machine. The man from Essington, Apria, yelled at me, "LEAVE IT ON YOUR PORCH!" I did leave it on my porch for two weeks straight! Apria never picked it up!
13.) Now I have Indian guys calling me at work trying to shake me down for more money, so I called Apria again.
14.) That woman I reached said she was in California, and she really had no idea what I was talking about and that there were never Apria offices in Ft. Washington or Essington. Is this the Twilight Zone? I swear to God, I picked that up that machine from Apria in Ft. Washington, PA and the guy I talked to said he was from Essington, PA.
What do I need to do to make this end? Please do not ask me to call anyone, because no one I talk to from Apria seems to have a clue about bi-paps or anything I am talking to them about.
Ma Snores

Houston, TX

#12 May 9, 2011
we share your frustration! Good luck to you! We've just put it on back burner for a while as it leaves us feeling "demented" trying to communicate with them.
Fred Munster

Newbury Park, CA

#13 Jul 29, 2011
Apria Healthcare's BONDS HAVE BEEN DOWNGRADED TO JUNK STATUS.
Meaning they are unlikely to pay off the debt that BLACKSTONE gave them.
Furthermore, Apria has to bring back the customer service jobs it sent overseas due to the outrage overthe horrible customer service from India.
This will cost them more money to bring home, set up and pay US citizens real money and benefits.
Apria LOST $21 MILLION DOLLARS IN THE FIRST QUARTER OF 2011.
THAT'S ON TOP OF THE $3 MILLION DOLLARS THEY LOST IN THE 4TH QUARTER OF 2010.
Let's begin the countdown to Apria's default and bankruptcy.
HURRAY!!!!!!!!!!
Fred Munster

Newbury Park, CA

#14 Jul 29, 2011
APRIA HEALTHCARE LOST A LAWSUIT IN 2010 FOR REIMBURSEMENT FRAUD IN THE AMOUNT OF $17.6 MILLION Dollars!!!!!!!!!!

EVERYONE SING ALONG, I HATE APRIA, I HATE APRIA...
ma snores

Houston, TX

#15 Aug 1, 2011
Fred Munster wrote:
Apria Healthcare's BONDS HAVE BEEN DOWNGRADED TO JUNK STATUS.
Meaning they are unlikely to pay off the debt that BLACKSTONE gave them.
Furthermore, Apria has to bring back the customer service jobs it sent overseas due to the outrage overthe horrible customer service from India.
This will cost them more money to bring home, set up and pay US citizens real money and benefits.
Apria LOST $21 MILLION DOLLARS IN THE FIRST QUARTER OF 2011.
THAT'S ON TOP OF THE $3 MILLION DOLLARS THEY LOST IN THE 4TH QUARTER OF 2010.
Let's begin the countdown to Apria's default and bankruptcy.
HURRAY!!!!!!!!!!
WOW!!!!! Perhaps ?someone? was paying attention. THANKS FOR THE HARD WORK SOMEONE DID! Wonder who got the $$$$ from the suit? I'm getting another sleep study done son & have a couple of recommendations for suppliers. Apria quit calling months ago, but still sending Aetna billings & me $11.00 bills each quarter. Aetna says they pay because this is the way it is "set up" with medicare. WHAT A WASTE OF TAX PAYER $$$. When we initially got cpaps, Apria & Aetna said it was paid & that was "it". Then the quarterly billings for $200_ began. Washington needs to wake up. The providers are sucking $$$$$$$$$$
tim

Brighton, TN

#16 Feb 25, 2012
Apria is not perfect but people who complain about the billing to ins every 6 mos dont understand that if your ins does not put the equipment on maintence the unit becaome patient owned and if anything happens to the machine it is the patient responsiblity to fix the unit. You can only get a cpap once every 5 years so if anything goes wrong during that time under no maintence you have to pay out of pocket for repairs. I would hope my insurance allows for the maintence because some do not and then the pt is out money after having to pay the rental out of pocket for 12 months. i pay $3000 a year for ins and for that money i expect soemthing in return so anything covered by ins i use the service.
Ma Snores

United States

#17 Feb 25, 2012
tim wrote:
Apria is not perfect but people who complain about the billing to ins every 6 mos dont understand that if your ins does not put the equipment on maintence the unit becaome patient owned and if anything happens to the machine it is the patient responsiblity to fix the unit. You can only get a cpap once every 5 years so if anything goes wrong during that time under no maintence you have to pay out of pocket for repairs. I would hope my insurance allows for the maintence because some do not and then the pt is out money after having to pay the rental out of pocket for 12 months. i pay $3000 a year for ins and for that money i expect soemthing in return so anything covered by ins i use the service.
I totally agree with what you are saying. What I don't agree with is the cpap machines have been paid for several times over the actual cost [we being on medicare, it is tax payer funded]. Also the items we've ordered were wrong sizes/wrong items/etc. It's been a comedy of errors. I ordered a cap, gave #s & received a pediatric size cap. Sent it back & received a childs cap. Gave up, repaired my 12 yr old cap & am still wearing it. It's too long a story to bore the forum, I've used cpap for @ 15 yrs. Still using original machine, no maintenance thus far. I got original machine when on employer insurance. Got new machine with Apria which Medicare requires complaince monitoring. Apria constantly calling @ compliance hours/etc. The machine from Apria is set higher, but does not have the power my old machine has & I wake up frequently which is what cpap is supposed to prevent. Contacted insurance co.@ charges & they say it is legal.....my opinion it's legal theft. Compare what Apria charges insurance company & what the costs of a new cpap, my insurance company has bought me abut 5 machines in last few years. I'm just an old-fashioned depression kid, but from what I see on the news, the country has a money problem. By the way, I'm past 70 & still work, paying taxes to support cpap machines being paid for by insurance co & then & then being "rented" by the government from Apria [& other companies. Apria is only company I've dealt with. I buy masks myself & am reimbursed by insurance company. The masks I like are not available from most DME]. A lot of the problem is probably the gov't regulations & DME milk it. We want to send our cpap machines back, but our area mgr says "keep them, they're paid for, but they are still billing insurance [From what we've been told, they have @ 18 months to send previous bills to insurance payer].
tim

Humboldt, TN

#18 Mar 1, 2012
sorry you received the wrong cpap supplies ... i would hope the right would be sent out at no charge. the charging of medical supplies through insurance has no reason to it. i have looked at eob's where the er has charged my wife $30 for a motrin or $17 for a box of tissues. Hospitals and supply company charge what insurance allow plain and simple ... i do not have the answers for this but at the end of the day it is business and a very lucrative business i am sure.
Apria employee

United States

#19 Aug 20, 2012
sickandtired wrote:
welcome to outsourcing....you are talking to people in india 6,000 miles away. what a world we live in.
actually we are in the united states
Ma Snores

Houston, TX

#20 Aug 21, 2012
FINALLY!! After cert. letters to Pres of Apria & Blackstone [I'm sure someone else opened/handled them], we rec'd call that the cpap machines were paid for & we'd not rec. another bill. In letter we requested something in writing. After calling local office, we DID receive a letter stating machines [after 4 yrs] were paid & ours to keep. If Medicare/Insurance will pay for anything...the providers will charge & we end users will be sent bills for co-payment. We wonder why insurance is so expensive?? These cpap machines were probably paid for more than once. We did not like the equipment [masks/etc] Apria had, so we bought our own. Gold Seal nasal masks are the greatest for me, but being discontinued.

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