Advance Auto Parts scams customers
unknown

Fairport, NY

#21 Mar 29, 2010
transmission wrote:
bought a clucth the wrong one go figure dummy with no brains sold it to me tranmission broke 834.00 $ later i still cant get a refund were i live they all need to be fired they have no brains and dont care they give you the run around so dont bother roch ny dewey ave store
I think you should make sure your parts match up next time and maybe you wont have to complain that something went wrong because you probably didn't really know what you were doing. I am confident you were helped as much as possible. People like you give parts people a bad reputation because you should leave something like that to a proffessional. You dont have your buddy do surgery on you when you need a heart bypass do you?
Mark

Bowling Green, KY

#23 Apr 2, 2010
I bought a steering box, and power steering box from advance...it took 2 tries to get a power steering pump that worked. They would not give me my core charged because the box was tore and now the pump has went out and it has only been a year. Crooks
Showtime

Knightdale, NC

#25 Apr 5, 2010
I can proudly say that I am unfortunately an employee of advance auto parts at this time. As much as despise the unethical progressive views of the company, I must somewhat defend them here.

I advise all my clients that they need to store the receipt in a ROOM TEMPERATURE room in a FOLDER or some sort. Or to make a PHOTO COPY. The main thing to have in the bar code.

The only reason the no-receipt rule is in place is because people show up with our brand battery in their car when they purchased it and don't wont to buy a new one. The warranty is NON TRANSFERRABLE.

So a couple of eight dollar an hour part time kids are supposed to magically know that you honestly bought the battery at advance auto parts and not just another bottom feeder looking for something for free? Crystal balls for everyone!
gearhead

Middleburg, FL

#26 Apr 7, 2010
the battery return/defect issue has been crammed down our throats as well....with that said, alot of the batteries we are seeing in our store can be saved....people have thier own ignorance and stupidity regarding automobiles.....after 20 years in this business I'm about done.....dealing with people on a retail counter will drive most to drink, why?, people nowadays are just plain stupid.......You cant sit in a parking lot all nite long with you 5 amplifier system boom booming and expect y our battery to be worth a dam.....BATTERIES REQUIRE CHARGING........maintain a battery it will last a darn long time.....Mine in my Ford F250 is 9 years old.......so folk oout there need stop layin blame on crappy products(even though most are)and look in the mirror....
anonymus

Jeffersonville, OH

#27 May 5, 2010
many times the battery is not bad,but possibly alternator issues. so the people at advance will want to verify wich issue it is (charge and test battery,along with free testing of the alternator)after that , if the battery tests bad.any decent manager should warranty it out.as far as battery quality goes. unfortunately in today's world.the simple fact is that there are very few battery makers in north america. advance's batteries are made in mexico in a factory owned by johnson controls..... as well as autozone's, wal-mart,o'reilly,and many others....they just change case colors and slap different labels on them.but all with the same internal technology. so don't bother claiming that one brand is better than another.the simple fact is that defect's occasionally happen...and as a mechanic, i've found that often battery failure has alot to do with other circumstances(overcharging alternator,bad alternator,high draw car audio systems,extreme heat,extreme cold....i've actually thawed batteries out to bring them back from the dead,etc....)so before condeming the brand,always take everything into consideration
SCE in MI

United States

#28 May 8, 2010
Bill wrote:
<quoted text>
I have to say Advance has been one of the top stores that I deal with. They price match & have been very good at getting parts delivered to the store that are not in inventory quickly. But my one huge complaint is the receipt fading after one year or so. Also the policy of taking information off the computer after two years is down right bad business. If you have a warranty on an item after two years & your receipt cannot be read you are out of luck. I filed a complaint to the customer relations department this evening so we'll see where that goes. My next step is the B.B.B. Hope you are reading this Advance.
Can you imagine the size of the computers these stores would have to have if they did not purge the records every couple of years? Totally unfeasible to expect them to keep records indefinitely. Besides, how many other retail chains keep your records for even that long? Good luck at the BBB - hope they don't laugh at you too loud.
Valerie

Spartanburg, SC

#29 Jun 3, 2010
I just returned from the Advance Auto Parts store on Pines Blvd in Pembroke Pines. I was told by my mechanic that I needed to have my battery replaced. The battery was purchased at that store in December of '08 and is still under warranty. I took the car to this store and thay told me the battery was fine. I took my car back to my mechanic and told him what they told me. He said, "the battery is bad." "Go back to the store and tell them I said it is bad." "When they give you a hard time, ask to see the manager." " When he gives you a hard time, and he will, ask to see Vicky in the back." I did all of that and he was dead on...they were rude and condescending I asked to see Vicky and was told she wasn't there. They told me they could charge the battery and test it again. I said ok. The manager asked the first incredibly rude salesman I spoke with (the who tested the battery today) where the car was, he told him it was a "Jetta" and the manager informed me that they don't remove those batteries for testing. I told him "neither do I...it's been a pleasure doing buisness with you." I left and called their corporate office and was told they had never heard of anyone refusing to remove a battery for testing in any car. It is supposedly under investigation. I have no experience with any other Advance store, but the staff I dealt with at this store....WOW.
PartsLady

Cleveland, TN

#30 Jun 9, 2010
transmission wrote:
bought a clucth the wrong one go figure dummy with no brains sold it to me tranmission broke 834.00 $ later i still cant get a refund were i live they all need to be fired they have no brains and dont care they give you the run around so dont bother roch ny dewey ave store
What do you mean it was the "wrong one"? Wrong size? Wrong splines? Wrong clutch diameter?
Randy S Montezuma GA

Gray, GA

#31 Jun 18, 2010
All the comments about batteries and faded receipts, I have found to be true. I also had a starter with a lifetime warranty that went bad and I had the original receipt. The store manager said he couldn't identify the starter as theirs because it should have a blue dot sticker on it. Come on ya'll. How the hell is this sticker going to survive under a vehicle with heat, rain, mud, oil. grease and all that? To me, if you choose to buy their products, understand that "WARRANTY" don't mean S@&T at advance.
Randy S Montezuma GA

Gray, GA

#32 Jun 18, 2010
raul wrote:
I work for a high volume store in the Midwest, and I can assure you, we are in no danger of going under. I'M not a brainwashed employee, but I do take pride in my work. Im also in charge of anything to do with batteries. The battery purchased in the opening post must have been a used, or small engine battery, and warraranty on those is low anywhere you go. ALThough we save warranty info, be sure to save the receipt and MAKE A COPY! it ensures you won't have problems with your warranty. Corperate is VERY willing to help if you have issues with an employee of any kind. We've gone through a lot of changes in procedure, one of them being battery returns causing high losses, so please, ask an employee to perform a free charging system test. IT will save you problems in the future. Most (sadly not all) employees are willing to help. one of our key values is give legendary customer service, and as I'm sure you've read, a few others here work by this rule. If you have ANY problems with our stores, please feel free to email me at the email address above, as that's my personal email that updates on my phone with new mail alerts every few minutes. I'm glad to help with anything I can or put you in touch with someone who can. If you have any question, same deal.-raul. [email protected]
If "We've gone through a lot of changes in procedure, one of them being battery returns causing high losses" doesn't make you wonder if your batteries are defective, then how do you explain having so many returned batteries that you have high losses? You Know this is your battery, it has your name all over it and nobody else sells them and you know it is defective because you tested it. You know how old it is by the date on it. So you save money by making BS policies that rip off your customers thru tecnicalities. Maybe one day something bad will happen to you or someone you love and the responsible person will walk away due to a tecnicality. Then you will understand the wrong in this policy.
GOD BLESS AMERICA
I demand to be treated right and will only deal with companies that do.
inspector12

Pittsburgh, PA

#33 Jul 19, 2010
I want EVERYONE to pay attention to what I have to say here--because

YOU COULD BE THEIR NEXT VICTIM!!!

Advance Auto Parts Ripped Me Off!!!

After purchasing over 100 bucks in brake parts from their site (online) I was promised a $50 voucher (Gift Card) to use on my next online purchase.

A month later as promised, I got the $50 discount on my next order (seat covers) but had to return them because they didn't fit my truck--- I MUST point out that there was NOTHING on the online order form that posted what year, make & model the seat covers would fit. Just a listing for TRUCK SEAT COVERS.

OK. They didn't fit so I carefully put them back in the package and returned them--- Then I GOT NO CREDIT BACK !!! Yep, they literally RIPPED ME OFF!!! NO STORE CREDIT, NO GIFT CARD, NO ONLINE CREDIT, ZIP, ZERO, NADA-- NOTHING!!!

I called customer service who acknowleged that, "YES, WE SEE YOU RETURNED THE MERCHANDISE but you can't have credit back because there is this clause in the fine print of the voucher discount that states "...gift card has no cash value" WHAT THE HELL DOES THIS MATTER????

I'm not LOOKING FOR CASH HERE PEOPLE. I just want STORE CREDIT for my return

I again want to make this CLEAR. This RETURN WAS NOT A RETURN OF THE ORIGINAL merchandise--- This is a return of goods purchased with a voucher (GIFT CARD) that ADVANCE AUTO PARTS offered to me for purchasing the 100 bucks of parts to begin with.

NO, I'M NOT MAKING THIS UP!!!

They give you a gift card.

You use it to buy seat covers that don't fit.

You return the merchandise in resalable condition--

Then---- TOO BAD, NO STORE CREDIT, NO ACCOUNT CREDIT, NO MAILED GIFT CARD, NOTHING.

I have gone ROUND & ROUND (& ROUND AGAIN) with their online customer support--- WHAT A JOKE this experience is!!! I sent a letter to their CEO Darren Jackson expressing my sincere displeasure of his company's returned goods policy in MAY with NO REPLY

Until I receive full store credit for the cost of these seat covers---LOOK OUT WORLD--- I will YELL FROM THE ROOFTOPS AT THE TOP OF MY LUNGS!!!

Do not do business with

ADVANCE AUTO PARTS STORES
Fed-Up Employee of 15yrs

Thaxton, VA

#34 Aug 23, 2010
I reluctantly admit to working for this company. They are definitely out to get people's money. The completely useless DM's (and all other positons above them) pretty much tell the employess to trick (scam) the customers into buying everything they can. And now that September is aproaching we have to (yes, it's not an option)sell JDRF shoes. I personally don't believe in any charity. Especially ones that exploit children just so they can pocket the money themselves. I mean lets get real here. As much as we supposedly raised for JDRF they are no closer to finding a so called cure is when they first opened the door. AAP is nothing but a greedy company that, when all is said and done, cares nothing about the people. THEY JUST WANT YOUR MONEY. Please shop elsewhere.
Abdulah the Butcher

Huntsville, AL

#35 Aug 28, 2010
I'm a manager for Advance. I take care of people on pretty much everything even if I have doubts about if it's on the up and up. I will say that after working in the parts business, I will NEVER hesitate to return ANYTHING to ANY STORE. If the general public only knew the amount of B.S. we get returned to us on a daily basis.

Brake pads: do you honestly think you can put $20 pads on your mail delivery truck and get a new set every three months when you wear them out?

I'll say it again, I take care of people on almost everything, as long as they dont come in to see me with a bad ass attitude....
Just another Joe

Saint Petersburg, FL

#36 Sep 4, 2010
Bill wrote:
<quoted text>
I have to say Advance has been one of the top stores that I deal with. They price match & have been very good at getting parts delivered to the store that are not in inventory quickly. But my one huge complaint is the receipt fading after one year or so. Also the policy of taking information off the computer after two years is down right bad business. If you have a warranty on an item after two years & your receipt cannot be read you are out of luck. I filed a complaint to the customer relations department this evening so we'll see where that goes. My next step is the B.B.B. Hope you are reading this Advance.
To be honest your lucky it's two years and I think it's three years the computers hold back, 99% certain. Most places I go 12 months is the best you'll see. The dealers will only go back 30 days and you pay a lot more there. Check the retail laws the most any retailer has to hold back it 12 months of record after that the receipt is the only thing you have. It also says that the burden of proof is on the consumer not the company. Yes retailers will take advantage of this but like it or not it's business. Advance Auto and Auto Zone hold your records the longest out of anyone NAPA, Carquest, O'Reily's, you name it. Do what I do photo copy it and throw it in the glove box. Never trust a computer.
Just another Joe

Saint Petersburg, FL

#37 Sep 4, 2010
I met I guy that used to work on the 302 5.0L Ford Engine Assembly line. After listening to his story I'm surprised any parts store can get you the right part the first time. If you have a '01 anything and they are out of parts on the assembly line but they have a '99 part that will work. Guess what you get....yeah that's right the '99 part. Sometimes it is not the fault of the part store be it Advance, Auto Zone, NAPA, etc. that the part is wrong. Blame the people who made it. Had that issue with an O2 Sensor a year ago. Every part store I went to swore it was this. So I got tired of it and said look up a different year. Guess what right one. I agree match the part before leaving and don't be quick to blame the guy behind the counter. They are trying to help the best they can. They know your pissed if you walk through the door...your there to buy something you don't want to and it's probably going to be expensive (especially these new cars). Just breathe and don't take it out on the saleperson they are there to help you and solve your problem
Just another Joe

Saint Petersburg, FL

#38 Sep 4, 2010
Randy S Montezuma GA wrote:
<quoted text>
If "We've gone through a lot of changes in procedure, one of them being battery returns causing high losses" doesn't make you wonder if your batteries are defective, then how do you explain having so many returned batteries that you have high losses? You Know this is your battery, it has your name all over it and nobody else sells them and you know it is defective because you tested it. You know how old it is by the date on it. So you save money by making BS policies that rip off your customers thru tecnicalities. Maybe one day something bad will happen to you or someone you love and the responsible person will walk away due to a tecnicality. Then you will understand the wrong in this policy.
GOD BLESS AMERICA
I demand to be treated right and will only deal with companies that do.
First the Autocraft battery is made by Johnson Control and Deka. Guess what they also make....Diehard....Every Start and many more, I mean there are only about 7 different companies that actually make batteries. However, there are definitely quality differences how do you think Wal Mart gets their battery prices so low..you always sacrifice something for a lower price whether you see it or not. This is coming straight from Johnson Control so if you like Diehard you like Autocraft same conveyor belt. As far as the warranty. Don't you think if someone pays 100 bucks for the battery that warranty should stay with them. So why would it transfer to someone who didn't pay one red cent for the thing and can't prove they did. If I bought a Ford from my friend for $100 I'm not going to Ford to have warranty work done just because it's a Ford. I DIDN'T pay for a warranty!!! The only warranty I know that is transferrable is a Hyundai powertrain....please take note powertain does not include the battery. Why does everyone want something for nothing. Pay into the system and you'll get what you deserve don't and you have nothing to bitch about. I see this crap everyday for the company I work for. Warranty this warranty that..."you didn't buy it? well then let me bend over and take it up the tailpipe for your pleasure. As far as defective batteries ever think that maybe there is a problem with your vehicle....relay, switches, fuses, sensors, cables, modules...shall I go on with what can draw a current in your vehicle. I'm not a mechanic and I don't work for a part store but I know that with the amount of electrical components on cars now a days one thing wrong can take out multiple systems.
Just another Joe

Saint Petersburg, FL

#39 Sep 4, 2010
Randy S Montezuma GA wrote:
All the comments about batteries and faded receipts, I have found to be true. I also had a starter with a lifetime warranty that went bad and I had the original receipt. The store manager said he couldn't identify the starter as theirs because it should have a blue dot sticker on it. Come on ya'll. How the hell is this sticker going to survive under a vehicle with heat, rain, mud, oil. grease and all that? To me, if you choose to buy their products, understand that "WARRANTY" don't mean S@&T at advance.
I agree with you about the sticker being a bunch of bull. I have never had issues warranting product out especially with the original receipt. Hell I give you praise for keeping your receipt most people don't, and of course will complain later about proving they bought it. Personally I think you had a bad experience at a bad store with a bad manager. I wouldn't take it out on the whole company. I mean hell the CEO is the same one that brought Best Buy back form Death. So if ya like Best Buy then theoretically you should like Advance. If you don't like Best Buy....well I tried.
Just another Joe

Saint Petersburg, FL

#40 Sep 4, 2010
Valerie wrote:
I just returned from the Advance Auto Parts store on Pines Blvd in Pembroke Pines. I was told by my mechanic that I needed to have my battery replaced. The battery was purchased at that store in December of '08 and is still under warranty. I took the car to this store and thay told me the battery was fine. I took my car back to my mechanic and told him what they told me. He said, "the battery is bad." "Go back to the store and tell them I said it is bad." "When they give you a hard time, ask to see the manager." " When he gives you a hard time, and he will, ask to see Vicky in the back." I did all of that and he was dead on...they were rude and condescending I asked to see Vicky and was told she wasn't there. They told me they could charge the battery and test it again. I said ok. The manager asked the first incredibly rude salesman I spoke with (the who tested the battery today) where the car was, he told him it was a "Jetta" and the manager informed me that they don't remove those batteries for testing. I told him "neither do I...it's been a pleasure doing buisness with you." I left and called their corporate office and was told they had never heard of anyone refusing to remove a battery for testing in any car. It is supposedly under investigation. I have no experience with any other Advance store, but the staff I dealt with at this store....WOW.
Let me give you a heads up on mechanics...most are parts changers and can't diagnose a car to save their lives. I witnessed this once at a National Chain of garages....intials are TP. Anyway....I looked at their machine that was saying my battery was bad and it said to enter the CCA number well when watching them input the number they inputted the CA number which is much greater than the CCA. This will almost always make the battery come out bad. The machines they use are the same one they use on the AC Delco battery line they are extremely accurate more so than the ones most mechanics have. If it said it was good then it probably was and something else caused the issue. But I agree they shouldn't have given you the run around with the Jetta thing. It's a Jetta not exactly the Space Shuttle. Even then I might give it a shot.
Seafoam King

United States

#41 Sep 7, 2010
transmission wrote:
bought a clucth the wrong one go figure dummy with no brains sold it to me tranmission broke 834.00 $ later i still cant get a refund were i live they all need to be fired they have no brains and dont care they give you the run around so dont bother roch ny dewey ave store
Thats because half of you idiots that come in the store don't even know the correct year make or model of your OWN vehicle, nevermind what is really the sympton, look you couldn't even spell clutch correctly. Next time you go into a store look at the eighth thats right 8th digit in your vin number thats vehicle identification number for the slow ones out there, and try to give the parts pro's some help in solving your problem.You shit for brains rednecks think were friggin mind readers get a life and take some responsibility and try to stay away from the beer when workin on your Pinto lol : the Seafoam king....Hey Dan I posted this...
Seafoam King

United States

#42 Sep 7, 2010
Just another Joe wrote:
<quoted text>
First the Autocraft battery is made by Johnson Control and Deka. Guess what they also make....Diehard....Every Start and many more, I mean there are only about 7 different companies that actually make batteries. However, there are definitely quality differences how do you think Wal Mart gets their battery prices so low..you always sacrifice something for a lower price whether you see it or not. This is coming straight from Johnson Control so if you like Diehard you like Autocraft same conveyor belt. As far as the warranty. Don't you think if someone pays 100 bucks for the battery that warranty should stay with them. So why would it transfer to someone who didn't pay one red cent for the thing and can't prove they did. If I bought a Ford from my friend for $100 I'm not going to Ford to have warranty work done just because it's a Ford. I DIDN'T pay for a warranty!!! The only warranty I know that is transferrable is a Hyundai powertrain....please take note powertain does not include the battery. Why does everyone want something for nothing. Pay into the system and you'll get what you deserve don't and you have nothing to bitch about. I see this crap everyday for the company I work for. Warranty this warranty that..."you didn't buy it? well then let me bend over and take it up the tailpipe for your pleasure. As far as defective batteries ever think that maybe there is a problem with your vehicle....relay, switches, fuses, sensors, cables, modules...shall I go on with what can draw a current in your vehicle. I'm not a mechanic and I don't work for a part store but I know that with the amount of electrical components on cars now a days one thing wrong can take out multiple systems.
Bravo you said that so elequintly and with precision.From Clearwater also and have to deal with this daily. People buy one part and believe that is the only thing that can go wrong with and not the hundreds of other possibilities that all run in conjunction with an electrical system. Nicely put Joe...

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