As a landlord, I'm in the exact same position when interviewing tenants. My Uncle was sued many years ago for discrimination even though he did nothing wrong. HIs apartments were here in Cleveland but he lived in Washington state. He had to fly back three times to settle the matter.<quoted text> I don't agree with the use of the word Coward. BUT they are afraid of needless/avoidable business expenses.
The lawsuit expense & publicity are facets of capitalism.
If a minority person wants to file a complaint, tax dollars pay for that persons representation. It cost the complaintant only their time. The company needs to spend money that is finite & that could have done good somewhere else.
So yes, they are scared.
Even though she didn't have a case, you don't really need one to hassle somebody and cost them a ton of money. As far as a business goes, they also have a reputation to keep. Win or lose, no business wants that stigma of even being accused of discrimination.
In this country, I think we need a law where loser pays all costs for lawsuits.