Me too, Glitter! If I receive good or 'beyond the call of duty' service, whether in person or on the phone, I ask for their name and write a letter to the branch, copied to headquarters!Bobby, you were completely in the right with what you did. My Kroger's express lane has a sign that says "about 15 items". I have worked as a cashier, including the express lane, and only got pissed when someone came through with hundreds of dollars worth of groceries. The amount you had, no big whip. Krogers customer service has gone waaaay downhill. I did a major grocery trip at 7am. Had to self scan my entire order, wrote a check (yes, I'm the annoying one that still writes checks), the clerk than accidentally put in the wrong amount and gave me 84 dollars back in change. Dam skippy I called the manager later in the day. Told her, if I wanted to be a cashier, that's what I would be; if you open at 6am, then be prepared to expect people to buy more than donuts and juice or change your hours to 8am; what if the clerk caused me to bounce a check by entering an amount more than I expected to pay and she was lucky that I could afford his mistake; due to the amount of groceries I had, I could have ripped them off by fake scanning and she was lucky I'm an honest person. The response...sorry. Really? BTW- I'm also a person that will call the manager when someone does an exemplary job; that usually makes them very nervous at first. Good and bad service needs to be recognized by management.
I bitch when service is bad, so I make the time to compliment when it is good.
Here you go: ATM card. Keep the receipt and enter it in your checkbook immediately. Don't have your checking A/C number floating around.
I pull out my ATM like Wyatt Earp drawing down in a gunfight.