Lawsuit Says Urban Active Broke Ohio ...

Lawsuit Says Urban Active Broke Ohio Consumer Laws | WBNS-10TV, Central Ohio News

There are 75 comments on the 10TV WBNS story from Apr 14, 2011, titled Lawsuit Says Urban Active Broke Ohio Consumer Laws | WBNS-10TV, Central Ohio News. In it, 10TV WBNS reports that:

A chain of fitness clubs with locations throughout central Ohio faced a class action lawsuit on Thursday, after hundreds of complaints.

Join the discussion below, or Read more at 10TV WBNS.

So So in Powell

New York, NY

#47 Apr 15, 2011
I joined the UA in Powell and have had mixed results. The place is not very clean, the machines take a while to get fixed when out of order and some of the training/sales managers are pretty agressive to get your business. My personal training was like buying a car; I negotiated a lower rate per session and they agreed.$-wise things have worked out ok, yet I have not tried cancelling and possibly running into the headaches that may go along with that task. Due to turnover and scheduling sessions, I worked with at least 8 different trainers and found that they were efficient, knowledgeable, motivating and friendly. However, they never wrote down the workouts I performed, never provided nutrition advice and never provided workout plans for the days I didn't train with their staff.... all of which were promised and part of their training packages. I continue to go, continue to stay in good shape, but am really still a member due to convenience and location to my home. Save the "another UA employee is defending his gym" comments. I am simply a member that has had a decent experience in the 3+ years I have been going. I do feel for those that have had adverse experiences and hope that I too don't become a victim.
urban member

Logan, OH

#48 Apr 15, 2011
you pay a seperate fee twice a year to urban active its suppose to be for maintaining equipment according to urban active. At the club on polaris they have equipment thats been broke for weeks and not fixed. Bad management.
Arlene

Lexington, KY

#49 Apr 15, 2011
I attend the YMCA and i love it!!!!!
Awesome

Columbus, OH

#50 Apr 15, 2011
I am delighted to read that Urban Active Fitness is finally being held accountable for their business practices. My daughter fell victim to their cancellation terms after visiting their gym (aka Golds Gym) only one time, three years ago. I (her mother) ended up paying over $1,100 to stop their harassment and finally end the contract. Beware, what they verbally say will be denied later. Once you sign the agreement, after three days your contract is sent out of state to another office. It's almost impossible to talk with someone and when you do, they are rude and have no customer service manners. They are bully fitness sharks and I hope this class action suit puts them out of business. Do your homework, don't let a name change fool you.
KASICH IS GREAT

United States

#51 Apr 15, 2011
You should be accountable for your decision. Its a two way street unbeknown to democrats like you
KASICH IS GREAT

United States

#52 Apr 15, 2011
Awesome wrote:
I am delighted to read that Urban Active Fitness is finally being held accountable for their business practices. My daughter fell victim to their cancellation terms after visiting their gym (aka Golds Gym) only one time, three years ago. I (her mother) ended up paying over $1,100 to stop their harassment and finally end the contract. Beware, what they verbally say will be denied later. Once you sign the agreement, after three days your contract is sent out of state to another office. It's almost impossible to talk with someone and when you do, they are rude and have no customer service manners. They are bully fitness sharks and I hope this class action suit puts them out of business. Do your homework, don't let a name change fool you.
You daughter and you should be accountable for your decision. Its a two way street unbeknown to democrats like you
Annie

Columbus, OH

#53 Apr 15, 2011
Amy wrote:
I ended up buying a membership at UA Hilliard a few years ago after asking the employee when I signed if I could cancel after a few months & was assured that it would be no problem to cancel. I tried to cancel for about 3 months and gave up after calling and emailing everyone I could. I found out the contract was for 24 months and paid it all. I definitely learned my lesson and wouldn't recommend to anyone.
Amy I am so sorry this happened to you. I have the same problem I signed a year contract in Nov 09 and gave it to my friend who is a lawyer and she told me I was good to go I was not obligated to be a member anymore. She was also a memeber and had the same thing happen to her. She gave them her business card which stated she was a lawyer and they let her quit. Thankfully I am moving south where there at no UA within 30 miles and I have to send in a bill that states a change of address. All we can do is to tell our friends/co-workers/family to not join this gym
tempura

Albany, NY

#54 Apr 15, 2011
When I signed up with UA I was explicitly told all the policies, which were also all spelled out in the agreement I signed. Anyone who signs contracts without reading them deserve everything they get in spades.
Carrie A - New Albany

Dublin, OH

#55 Apr 15, 2011
I wanted to share that I personally love Urban Active in New Albany and I have been a member for several years with no issues - only positive experiences!
I enrolled for personal training and love it - Don, my personal trainer is fantastic, passionate about fitness and nothing but helpful and encouraging - constantly checking in on my progress! Nick was also very helpful when he sold me the package and explained all the details to my satisfaction!
There are good experiences out there too!!
It is in the Contract

Thornville, OH

#56 Apr 15, 2011
tempura wrote:
When I signed up with UA I was explicitly told all the policies, which were also all spelled out in the agreement I signed. Anyone who signs contracts without reading them deserve everything they get in spades.
Great! So, in section 47 of the personal training contract, it says that "if a trainer "no shows" and there is no other trainer available at that time, Urban Active will provide the client with one training session." Are you aware that trainers are not even aware that this provision even exists and that a free session has never been granted to anyone? Urban Active doesn't adhere to their own contract, makes up new provisions, and then blames others for not reading it. Anyone who says "it is in the contract" is just making it worse for Urban Active. Because, yes, there are a lot of things IN THE CONTRACT that Urban Active flagrantly ignores.
La La La

Thornville, OH

#57 Apr 15, 2011
Carrie A - New Albany wrote:
I wanted to share that I personally love Urban Active in New Albany and I have been a member for several years with no issues - only positive experiences!
I enrolled for personal training and love it - Don, my personal trainer is fantastic, passionate about fitness and nothing but helpful and encouraging - constantly checking in on my progress! Nick was also very helpful when he sold me the package and explained all the details to my satisfaction!
There are good experiences out there too!!
Congratulations on being an anomaly, and for the ability to live in a reality-free life. I envy you.
Stacey

Columbus, OH

#58 Apr 15, 2011
I quit Urban Active last year and joined Aspen Fitness. Locally owned and operated and everything you need. Weights, Machines, and cardio for $10 a month. Free tanning, group fitness, and childcare for $19. The owners even work there, which makes it nice for sure. Never again will I join a "globo-gym".
Sarah

Grove City, OH

#59 Apr 15, 2011
I was high pressured into a personal trainer contract with Urban Active. I went back in an hour later to cancel and they told me to come back the next day. I went back the next day and they told me that if I paid the $10.00 canelation fee that I would be canceled, my accoutn wouldn't be charged and that would be the end of it. Well they took my $10.00 that day and chared my account for the date the money was to be taken out. I have called and been in there numerous occaisions and they keep giving my the run around about my refund. They are rude and they don't care. I do not like the personal training department at Urban Active at all.
APPALLED32234

Leipsic, OH

#60 Apr 16, 2011
This place is a very dishonest and unethical. I personally know this from "behind the scenes". Saying whatever it takes was promoted whether it was honest or not. Letting people "off the hook" was not acceptable. Do not give them your credit card number, you will regret it!!!!!!!
teamfitness

Cambridge, OH

#61 Apr 16, 2011
I'd like someone to explain to me how a club can offer weights, machines, classes, tanning and group fitness for $10/mo and stay in business for any period of time? Even $19.95 that members are so used to isn't enough for a small club. I keep hearing, well XYZ keeps building new clubs so it must work, my response, Enron’s stock kept going up because the company was making a ton of money, until. The fitness business has painted itself into a corner. Clubs come into town and figure they'll wipe everyone else out with low rates and all the new amenities because they have plenty of private money backing them, then raise rates and finally make money, but thus far that hasn't worked, now everyone is challenged. If these monster clubs had done business the "right way" whatever that is anymore, many would have been bankrupt by now. You can’t sell something for less than you pay for it and stay in business. Doesn’t matter how you cook the books or cut corners, at some point the music stops and someone is without a chair. UA like everyone else wants a chair. Understand the current business and you'll understand why it's run like it is.

Preston

Columbus, OH

#63 Apr 17, 2011
teamfitness wrote:
I'd like someone to explain to me how a club can offer weights, machines, classes, tanning and group fitness for $10/mo and stay in business for any period of time? Even $19.95 that members are so used to isn't enough for a small club. I keep hearing, well XYZ keeps building new clubs so it must work, my response, Enron’s stock kept going up because the company was making a ton of money, until. The fitness business has painted itself into a corner. Clubs come into town and figure they'll wipe everyone else out with low rates and all the new amenities because they have plenty of private money backing them, then raise rates and finally make money, but thus far that hasn't worked, now everyone is challenged. If these monster clubs had done business the "right way" whatever that is anymore, many would have been bankrupt by now. You can’t sell something for less than you pay for it and stay in business. Doesn’t matter how you cook the books or cut corners, at some point the music stops and someone is without a chair. UA like everyone else wants a chair. Understand the current business and you'll understand why it's run like it is.
You're right! And there is no way Wal-Mart can offer prices lower than anyone else and stay in business. And the ONLY reason they keep popping up all over the place is because they have a lot of start-up capital. Or maybe they just have a great business model that dominates a niche. You sound savvy at first, but don't underestimate the power of someone being knowledgeable about the fitness industry and making a successful club that is a great model that can beat the competition. If you noticed, Stacey said $10 a month only gets you weight, cardio, and machines. You have to pay $20 for the classes, tanning, and child care. Unless you know the financials of a business, don't just assume they are covering up failure.
Amy

New Albany, OH

#64 Apr 17, 2011
I've had no issues whatsoever with Urban Active in New Albany. I didn't want a personal trainer when approached about the possibility, so I said "no." When asked again, I said "no." Simple as that. I often wonder how there are so many people on the road driving brand new cars...I guess it's the people who can't say "no" to the car salesman!
neal baker

Lancaster, OH

#65 Apr 17, 2011
KASICH IS GREAT wrote:
Another example of people who want to blame others for their problems and end up making the rest of us pay higher costs. I personally Love U.A. and will be a lifetime member. It is by fqar the best place to get fit and really fun to go there. Every one is very nice and atmosphere is very professional. They set high standards to ensure a great experience for the clients. I am in no way affiliated with them but this kind of lawsuits against companies disgust me
I do agree with you. Do you see how our government will attack business's that aren't Government owed, I'm sure some type of government agency will step in and tell the owner's they violated people's rights and should be punished. Look at what the government did to me and my wife. We tried to get an attorney but, no luck because it's against the government. It is awful to misinform custormer's all for money and everybody is pissed off but, this is not has bad has the situation's that this government put me and my wife through? We had gun's pulled on us and the hearing officer wanted me to grab the gun? My wife was fired from her first job and the second job she was forced out. A week after the IC guard tried to kill everybody at the IC office on march 17,2010 the church next to our home caught fire and the suspect while in custody slit his wrist and now we will never know whom sent this young man to start this fire and WE believe I was being lured out side that night but, that second attempt on my life failed again. So, I hope all you unhappy customer's get over your pain and suffering. This little s**t gets all this attention and WE can't get anybody to help us.
BuckNut 2011

Reynoldsburg, OH

#66 Apr 17, 2011
They definitely try to push you into signing a training contract. A personal trainer approached me at the Hamilton Rd. location and I told him I wasn't interested. After be in asked repeatedly to go through a 'free, no strings attached' training session which lasted 15 minutes, I was made to sit there while I was told I NEED a personal trainer. I am a 28 year old female who is 5'8" 141 lbs. I don't NEED a trainer. After he saw that I wasn't buying, like I told him beforehand, he became kind of rude. VERY professional *insert eyeroll*!
Help

Columbus, OH

#67 Apr 18, 2011
Has anyone tried to cancel their membership before your term date? I just wonder what all is involved. I really want to cancel and "be done" with Urban Active. Suggestions?

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Columbus Discussions

Title Updated Last By Comments
Trump the Liar 2 hr Pale Rider 939
News Columbus man accused of sexually assaulting tod... 6 hr UTrashy 45
Major security breach - colonel compromised 7 hr UTrashy 4
Please help me find the love of my life 7 hr UTrashy 126
A brief guide to the Clinton scandals... 8 hr Pope Che Reagan C... 6
Is Drumpf Campaign Chief A Voter Fraud Felon? 8 hr Artie Cocker 14
Beware of Judge Crawford (Feb '15) 9 hr Greg 8
This Forum Does No Such Thing! 15 hr Duke for Mayor 23
Should the GOP cut its loses? 17 hr Seriouslady 912

Columbus Jobs

More from around the web

Personal Finance

Columbus Mortgages