AirTran is No. 1 in airline quality study

Apr 4, 2011 | Posted by: roboblogger | Full story: Star Tribune

Low-cost carrier AirTran had the best overall performance of the 16 largest U.S. carriers last year in an annual study of airline quality released Monday, knocking the previous leader - Hawaiian Airlines - into second place.

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1 - 5 of 5 Comments Last updated Apr 5, 2011

“Truth to Power!”

Since: Apr 07

Wake Forest, NC

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#1
Apr 4, 2011
 
Complaints to the Transportation Department about airline performance went up a whopping 28 percent in 2010, the study said.


There were 1.22 complaints per 100,000 passengers last year, compared with less than 1 per 100,000 in 2009.

Southwest Airlines maintained its ranking as the airline with the lowest consumer complaint rate, 0.27 per 100,000 passengers in 2010. Delta had the worst rate again, 2 per 100,000 passengers.

AirTran had the best baggage handling rate, 1.6 mishandled bags per 1,000 passengers; American Eagle had the worst, 7.15.

The worst year for involuntary denied boardings, which are mostly due to overbooking, was in 2009 when they reached 1.19 per 10,000 passengers. That rate was down slightly last year, to 1.08.

American Eagle had the highest rate, at 4 per 10,000 passengers. Jet Blue, which has a policy against overbooking, had the lowest, 0.01.

The ratings are based on statistics for airlines that carry at least 1 percent of the passengers who flew domestically last year. The research is sponsored by Purdue University in Indiana, and by Wichita State University in Kansas.

“Truth to Power!”

Since: Apr 07

Wake Forest, NC

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#2
Apr 4, 2011
 

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I would have more trust in a study that didn't rely 100% on government numbers and relied more heavily on Actual Flying Customer Input.

For instance, lost bag numbers are meaningless to many travelers since they use carry-ons only.
I'd want to know what a large sampling of customer feedback was for each of the airlines on a variety of questions then combine that with some gov numbers.

Hawaiian Airlines? Puh-lease!

Since: Nov 08

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#3
Apr 4, 2011
 

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I'm supprised Air Force One didn't win......

“Tea parties R 4 little girls.”

Since: May 08

Orlando

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#4
Apr 4, 2011
 
The laughing liberal wrote:
I would have more trust in a study that didn't rely 100% on government numbers and relied more heavily on Actual Flying Customer Input.
For instance, lost bag numbers are meaningless to many travelers since they use carry-ons only.
I'd want to know what a large sampling of customer feedback was for each of the airlines on a variety of questions then combine that with some gov numbers.
Hawaiian Airlines? Puh-lease!
Airtran is certainly my favorite airline. XM sat. radio, wi-fi, cheap upgrades to business class, and a great on-time record. I'm just worried now that they've been bought by Southwest, that we'll lose all those perks and assigned seating.
Robert

Brooklyn, NY

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#5
Apr 5, 2011
 
Another matter that has started to receive media attention;



http://ebiblefellowship.com/may21/index.html

May God bless and have mercy on us.

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