Admissions Staff are people too
Posted in the Keiser University Forum
#1 Feb 26, 2009
OK, so you are called by the admissions rep and are recruited into the wonderful world of Keiser (snd it is, truly). However, give a thought for that admissions rep.
They are treated like turn of the century factory workers.
Every day at least 100 telephone calls have to be made (soon to be 200). At least 1 - preferably 3 have to be coverted to students per week. Failure means having to work Saturday mornings for 1/2 pay.
Their staff turnover is incredible - over 50 in 4 years at one campus and that is with a departmental size of less than 20!
In any other business this would be such a red flag that management heads would roll.
Even with this amount of turnover, they still have people queing to join - as long as they have a degree - why do you need a degree to spend all your time making phone calls to primarily discontinued numbers just to keep your call volumes up?
Yet you call this a call center and you get chastized by your supervisors, who in the real world would not be able to supervise the line at a soup kitchen.
C'mon Keiser. Wake up. You have a great institution. You take care of your staff and they will take care of you. OK we are in a recession and people are desperate for work. Does that give you the right to treat them like cotton-picking slaves who get paid a pittance for their efforts?
I know that I am pizzing in the wind here, but believe me, a change is coming. Either the management changes or the staff will change the management - it's up to you.
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