Dispatching error caused delay on York City fire call

Full story: York Dispatch 32
A delay in dispatching fire trucks to a blaze that destroyed three row houses last month was a result of miscommunication between a county 911 dispatcher and the woman reporting the fire. Full Story
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George

Washington, DC

#23 May 11, 2011
Dont these new 911 systems have GPS capability????
Que

York, PA

#25 May 11, 2011
George wrote:
Dont these new 911 systems have GPS capability????
Don't you have thought capability?
Listen

Chambersburg, PA

#26 May 11, 2011
If the dispatcher had been listening closely, the caller very clearly said Wallace St. in York. Why wouldn't that trigger a red flag to the dispatcher since the caller answer York so many time!

The dispatcher is the one that confused the caller who likely could not hear the dispatcher very well. If she couldn't understand the caller she should have had another dispatcher assist her.

Let's not throw all these other issues into the situation.
feuerwehr75

Forest Hill, MD

#27 May 12, 2011
Gee, the 100 year old Gamewell Alarm Box system proved it's worth again. For the City of York to consider removing street corner Fire Alarm Boxes is total folly, given the large nonor limited english speaking population residing in York. In case of fire, pull hook once!
George

Washington, DC

#28 May 12, 2011
Que wrote:
<quoted text>Don't you have thought capability?
I wasa sking a simple question sir! Dont these 911 systems have GPS capability?
Bad call

Spring Grove, PA

#29 May 13, 2011
Yes!

But according to the article i read, The woman`s cell phone was so obsolete that it did not have GPS capability....
SWATWIFE

Fayetteville, NC

#30 May 13, 2011
I think the spokesperson for the county (Mr. Lindquist) wanted to put forth the "politcally correct" statement when he said that the county wasn't putting blame on the caller. Of course not-they are so afraid of being invloved in legal ramifications that they failed to stand by their employee. It had little to do with the callers old phone; it was simply about a language barrier and miscommunication. The improper information was given by the caller and was attempted to be verified by the trainee several times. Sorry our crystal balls don't work all the time. The trainee did the best job she could with the information she was given, and I hope she isn't suffering for someone else's mistake. Someone always wants to play the blame game, and the fire chief should be ashamed of himself for not backing his dispatchers-the same people who are dedicated to saving lives, maybe someday his own. The incident was unfortunate, end of story. We can't change it, we can only learn from it. My hope is that the trainee isn't jaded after this incident and continues her commitment to a path of public service.
Mr Steven Young

Dover, PA

#31 May 13, 2011
George wrote:
<quoted text>If the dispatcher was a trainee they wouldnt be in the union yet!
There is no union at YCDES
Old Yorker

York, PA

#32 May 14, 2011
Mr Steven Young wrote:
<quoted text>
There is no union at YCDES
Ummmm Yes there is!! All dispatchers are in AFSCME and trainees are in once they complete their 90 days...
Hola mi casa esta en lla

Port Elgin, Canada

#33 May 14, 2011
She had no landline, called on an old cellphone without GPS technology, and couldn't speak english,(and couldn't cook either obviously)...and you blame the dispatcher? I don't think so.
I have a monitored alarm system, it costs less than 50 cents a day, if the alarm goes off - I get my ass out, and let the alarm company call the fire department - if the alarm company and the fire department screw up, your insurance company will get to the bottom of it!
Hola mi casa esta en lla

Port Elgin, Canada

#34 May 14, 2011
WOW! This place still has Street Corner Alarm Boxes? The last one on my street was removed in 1970 - I thought they went out with invention of the Touch-Tone telephone?
directive 96-01

Oceanside, NY

#35 May 15, 2011
i listened to the tape and when you first hear it it sounds like water st. you can't blame the caller. the call taker should have known the prpoer questions to ask. one key piece of information that was missing was the cross streets. she could have also asked her to spell the street name. the call taker should have also asked for help from the person training her or her supervisor.

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