On two different occasions I dropped off checks to pay my cable bill. And poof,
Posted in the Woodlawn Forum
#1 Nov 15, 2013
On two different occasions I dropped off checks to pay my cable bill. And poof, their gone!?I dropped off 2 checks on separate occasions to the cable company in their drop-off box.
I receive a call weeks latter to be informed that my account is late!!
So I go and call my bank to see if the check was even cashed...
Nope, the money was in my checking for the cable bill...
I take care of this matter, for thinking they had lost my check...or something...??? I actually went into my bank to take the money out to go in person to pay in cash.
2 months go by...
I drop off another check into the drop-off box at the cable company to pay my bill...
Weeks later I get a call from the cable company, stating that my account is late...(My blood begins to boil at this point)...
So I go around with the rep over the phone, for it's becoming like ground hog day...the movie.
I go and call my bank and of course, the money is there sitting in my checking account for my cable bill...
I go and call the cable company to ask what is going on? This is the second time my check goes missing to pay my bill...
The cable company states that it just perhaps went missing, or the lady that gets the deposit box envelope lost it....Then on the second occation, the cable company stated that the lady got "sick" that day and went home, and probably misplaced my second check for payment.
Later the supervisor called me and stated that "they found my second check!!!" Horrrraaay! She did give me a one month free credit for the first missing check by the way...But!
Not so fast....
Weeks go by...
I get a call from the cable company! AGAIN!
The supervisor tells me that the check that they found was not mine!
It belonged to another customer, and when the customer saw that she did not get credit for her account, that's when she called to find out that her payment went to my account...
So here we go again!!!
I demand to know what was going on! The supervisor could not explain, for she stated that it perhaps got lost, or thrown away...
So I got the money out of my bank "again"....to pay in person.
I wanted to know if they just did not want customers to drop-off their payments, but the supervisor reassured that method was safe...and encouraged customers to use the drop-off box.
Well after 2 of my personal checks gone missing, I was left violated...
It did not set well with me either. I wanted answers and was not being told nothing. I made 2 police reports of my 2 checks missing and I filed a report with a higher level. Perhaps nothing will be done, but 2 checks missing is something to look at. Bad business, yes. I do not trust this company no more. Actually I'm thinking of taking other measures to receive my services too.
What rights does a consumer have when being violated like this?
The whole situation was very weird and strange to say the least...
#2 Nov 15, 2013
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