Lake Ridge RV resort

United States

#1 Aug 21, 2012
Does anyone know how to get a hold of the owner of Lake Ridge? I've been camping at there for years and I have never in my life dealt with managers like the ones they have there now. They are rude and have no people skills at all. I like taking my kids there, but WILL NOT go back with them there. The owner needs to know what kind of people he/her has running the place and there was more people complaining about them also.

United States

#2 Aug 22, 2012
Managers Jeff and Victoria need to be fired. They suck at their jobs.

United States

#3 Aug 23, 2012
I see someone else feels the same way....they do good on keeping the place clean, but they don't know how to talk to people. Owner needs to be able to be reached.

United States

#4 Aug 29, 2012
You cant get a hold of owner. Trust me I've been trying. Owner comes around once a year to talk to home owners. I will post when meeting is.

United States

#5 Aug 29, 2012
Owner won't do anything. Wasting your time.

United States

#6 Aug 30, 2012
What about calling the Better Business bureau? If it's that bad, they shouldn't be running a business.... Maybe they need a reality check!!(:

United States

#7 Sep 6, 2012
Goodluck with getting owner. Just don't go back.

Washington, DC

#8 Jul 22, 2013
The mangers for this year are no better. RUDE

United States

#9 Aug 1, 2013
Lake Ridge RV Resort just SUCKS! Gary Green the so called general manager is rude and useless! The staff is rude and unhelpful. No one is on the same page with park info or activities. This place is a disgrace for Hillsville Va because of such poor management. Mr.Green refuses to give out contact information for the owners to customers. He claims to forward emails of complaints to the owner but we all know that's not so, cause I'm sure if the owner seen the complaints or experienced what the guests and campers do they would send Mr. Green packing. So sad for locals that this campground is operated SOOOO POORLY!
Lake Ridge Sux

Salem, VA

#11 Aug 23, 2013
My family made a reservation at the Lake Ridge Resort in Hillsville Virginia (owned by Legacy RV resorts out of Texas) for a family vacation. Our Special Needs three year old had to go in for a last minute surgery, his ninth surgical procedure, and we were forced to cancel our reservation. When we called we were told that we would be charged a ten dollar cancellation fee and we were left with a reasonably favorable impression and planned to return at a later date once our son was recovered. That was until we noticed that the remainder of the $61 deposit had not been refunded. When we called to inquire about this apparent oversight we were informed that their policy is not to issue refunds and to charge an additional cancellation fee. Upon learning this surprising news we decided that even though our still recovering son would not be able to take advantage of the amenities that their web site boasts, we would still use the cabin that we were paying for. We were then informed that not only were they charging us for the cabin, they had booked another family in it. Needless to say, we are extremely upset with this level of “customer service” from a “hospitality” company; not to mention the way we were spoken to by the manager Gary (who refused to provide a last name) Green. We don’t get to vacation often (this would have been our first overnight trip since he was born) and were looking forward to this time away, that we are not able to go is disappointing, and not getting our deposit back is a financial hardship we were not expecting. I have to urge other families to look elsewhere when planning their next vacation, especially those with special needs children.

Lake Ridge RV Resort
8736 Double Cabin Rd
Hillsville, VA   24343
“We look forward to making your next visit the best ever!”

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