"United Online Collections Division"
MaryEllen

South Elgin, IL

#24 Nov 6, 2009
I just received the same letter in IL for 29.90 for Juno. Never had a Juno account.
Bobb from VT

Williston, VT

#25 Jan 5, 2010
I received a letter from the United Online Collections Division two months ago, I sent a check for the $29-, and just yesterday received another bill from them indicating I owe $29- again. This is Bull-S***! I just emailed Netzero and told them I want a letter from them stating my account is closed and the date it was closed so I can submitt this along with a copy of the letter to the Attorney General's office. I've had my credit history ruined by a stupid Fashion Bug card that I never used and they charged me some outragous fee's, that I never paid because I never received the bill, and because I never used the card. I tried to fight this, but once it goes to collections, you're screwed, it shows up on every credit check that you have done. Trying to buy a new car, take out a loan... this pops up and lowers your score. SUCKS how dumb shit like this can ruin your credit. I almost paid this $29- bill again just so I didn't ruin my credit again, but I'm glad I did the research on this company and found this is a fraud. I'm going to call Netzero and demand this is closed and cleared up ASAP or I'll submit them as well to the AG office! There has to be an end somewhere to this!
Bobbi from VT

Williston, VT

#26 Jan 5, 2010
Flagirl wrote:
I had the same problem..they sent a letter stating I owed $13.90. I am furious about this company. I tried to call and only got a recorded message so I went online only to find so many rip-off reports on this company. What a scam!
I was skeptical of this when I tried to call as well and got the recording saying to write a letter. What kinda company that is trying to collect money just has a recording that says to send payment or write a letter!!
Bobbi from VT

Williston, VT

#27 Jan 5, 2010
Steve Lincovic wrote:
I received a similar letter stating I owed $29.90 but the fact is that I payed my final bill and havent had NET ZERO for over a year. Just call net zero and tell them this is bull shit and start yelling at them and they will ask what your last four digits of your credit card are and tell them you just dont trust their company and they will ask you another security question and just make something up and they will clear it up for you.
Remember these steps:
1) Call net zero and tell them this is BULL SHIT your being sent to collections for something you havent used for a long time and you already paid the final bill.
2) When they ask for any sort of personal info like last four digits of credit card, tell them you dont trust their company.
3)When they ask you your security question either answer or if you dont remember just make anything up and immediately start yelling at them.
4) YOU should be free and clear of this SCAM!!!!!
GOOD LUCK and tell your friends about the way net zero and juno do business. BOYCOTT these two shady companies.
I'm going to give this a try!!!
Simone

AOL

#28 Jan 6, 2010
I have never had Net Zero and I just received this stupid letter saying I owed $29.90. I wonder how many people just pay it? What a stinking racket!!
Allan Haller

Daytona Beach, FL

#29 Feb 2, 2010
Gary Goersch wrote:
I thought your readers would like to know that I am having the USPS investigate this local firm for mail fraud.
A number of letters have been received by people, including me, which indicates that I need to pay this firm money for a past-due account that I did not open. When you try to contact this firm all you get is a recording.
I know that the economy is in a bind right now but attempting to steal money is not the way out of this.
My 89 year old father received two letters from this group on the same day. Fortunately he brought them to me for verification. I too reached a recording when calling the toll free-number listed on this notification. Something needs to be done to prevent individuals like my father from being tricked into responding to this "apparent" scam. I will contact our local post office to make them aware and also file a complaint with the appropriate state agency.
Annette

Dillon, SC

#30 Feb 3, 2010
Gary Goersch wrote:
I thought your readers would like to know that I am having the USPS investigate this local firm for mail fraud.
A number of letters have been received by people, including me, which indicates that I need to pay this firm money for a past-due account that I did not open. When you try to contact this firm all you get is a recording.
I know that the economy is in a bind right now but attempting to steal money is not the way out of this.
I completely agree with this. I got one too and it's fradulent. Are there any updates on this?
Jack OMalley

AOL

#31 Feb 4, 2010
I am in Phoenix, AZ. and received the same letter stating I owed $29.90 and had until Feb.22,2010 to pay.I have never had netzero. I have always believed that there was no such thing as a
FREE LUNCH.
Linda

AOL

#32 Feb 4, 2010
Unlike most of you, I actually do owe the $13.90 in this "collection" letter. We opened an account to use as an alternate dial-up provider while traveling, but have never used it. When our credit card company issued a new number, Netzero didn't get transferred and I never noticed. I just thought this was extremely poor customer service to someone who faithfully paid $6.95 a month for four years, but I guess it's a worse scam than I knew! Good riddance - it's worth my $13.90 to get rid of NetZero.
Pissed Off

Elk Grove, CA

#33 Feb 9, 2010
Well, I guess I am the newest victim! I just received a letter for $33.87 and never had Netzero! I am so glad I started researching and found this link. I guess I will call Netzero and the credit department?
Mary in Texas

Galveston, TX

#34 Mar 5, 2010
How can this still be going on????? It's March 2010-some of these other posts have been from 2009 I just received the very same letter for $29.90. I am going to contact the state attorney general and the credit companies.
Dave Pruess Venice FL

Englewood, FL

#35 Mar 29, 2010
Same scam and request for $29.90 past due. No notice of any bill or purchase.
Sarah

Port Saint Lucie, FL

#36 Mar 29, 2010
I recieved a notice that I have been turned over to your collections for $13.90
Your phone is a voice mail
your address is a PO Box
I have reported you to the Better Business Bureau of Florida
I see in the comments you have been busy w this scam all over
Hope yopu get what's coming to you
Jerry in Slidell LA

Mandeville, LA

#37 Jun 2, 2010
Received a collection notice of $34.90 from these peccerheads from an old account that was closed over a year ago. I called the account holder "Juno Online" and they said I owed Zilch. I was told to write to the address of the collection agency an inform them that I owed no money. Reading the above posts, it seems funny to me that the guy I spoke to knew what to do. Net Zero and Juno are basically the same company and it seems they have people inside of their company aware of whats happening. Is this Collection agency owned by them??? Or are their employees doing a little side business? Just a thought.
Anyway I wrote the agency (scam artists) a letter and informed them I owed nothing and would ben filing a complaint to the proper authorities.
Doug from NJ

Trenton, NJ

#38 Aug 4, 2010
This company engages in a big scheme. We should all send their collection letters to the F.B.I for investigation. I chose not to renew my contract with the Net Zero for years. On the top of that, even I chose not to renew the Net Zero went ahead and withdrawn money from banking account for amount of $115, now United Online Collection Divisions sends me a collection letter. Get a life in jail United Online.
Nancy Northern CA

Los Molinos, CA

#39 Aug 4, 2010
I received a collection letter for $29.90 on August 2, 2010 for a dial up service I did not sign up for from Juno. The original charge to my credit card was $14.95 When I called Juno, reps are from India and the Philippines.I tried to explain,that I would not want dial up service whenI have DSL. Tried to call United Online, just a recording only! This is just a scam, a real collection agency would have a rep to speak with.I understand many complaints to Woodland Hills Better Business Bureau.I will not pay this bill.
onefuriousinsomn iac

San Diego, CA

#40 Sep 9, 2010
I wrote this on the "final notice" itself & am going to mail it to the address. Hopefully they'll back off of me:
I REFUSE TO PROVIDE THIS COMPANY W/ MY CREDIT CARD/ ANY OTHER INFORMATION
I AM NOT PAYING BECAUSE __THIS_ACCOUNT_WAS_CANCELLED_Y EARS_AGO!!__
EVERYTHING ABOUT "UNITED ONLINE COLLECTIONS DIVISION" THAT I FOUND ONLINE INDICATES THAT THIS COMPANY IS FRAUDULENT.
I HAVE MADE COPIES OF THESE NOTICES & SUBMITTED TO THE PROPER AUTHORITIES FOR FURTHER INVESTIGATION. I AM NOT THE ONLY ONE THAT IS NOT GOING TO LET THIS RUIN MY CREDIT.
ugh! i shouldnt even have to be going throught all this trouble. wish me luck! and good luck to all the rest of you as well
:)
Singh G

Riverside, CA

#41 Apr 6, 2011
I received the same kind of letter dated 03/31/11 for an account which never opened with net zero . I called the ph printed on the letter and only the recorded message is heard .. I believe that this is a fraudulent attempt to collect info abour our credit card .
DeeDee

Schofield, WI

#42 Jul 20, 2011
I got one of those letters also and I called the company that the letter claims to represent. In this case it is NetZero. They have never heard of me and have no record of the account number that was indicated in the letter. I agree with Gary that this is Mail Fraud and I have forwarded this letter to my local Postmaster to be investigated. Beware. Never Pay Bills that you are in question of.
Gary Goersch wrote:
I thought your readers would like to know that I am having the USPS investigate this local firm for mail fraud.
A number of letters have been received by people, including me, which indicates that I need to pay this firm money for a past-due account that I did not open. When you try to contact this firm all you get is a recording.
I know that the economy is in a bind right now but attempting to steal money is not the way out of this.
kann

Granada Hills, CA

#43 Oct 5, 2011
This company is still at it...I received a letter last week stating the same thing that most of you have stated...I allegedly "owe" them $19.90 and if I don't pay they will "turn the bill over to a collection agency". I also called the number and got the same recorded message that most of you got. I sent a complaint to the Better Business Bureau, and a complaint to the company website explaining why I would not be paying this fraudulant charge. My next step is to contact the state attorney general's office.

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