smart asses

Wise, VA

#1 Oct 7, 2012
i as in Bonanza steak house today....well first of all took 13 plates at the salad bar to get a clean the steak i ordered took 31 minutes to cook...was burnt when they served it so i sent it back....another 20 minutes they brought it back wrapped in tin plate....o i forgot i decided since it took so long i just get it to go.....all they sent back was the steak wrapped in tinfoil..when i ask for my money back for the one mealall they give me was for the steak only....charged me for the frys i didnt bread.....said that was for the drink and salad bar......well i didnt go in there for the salad bar i went for the steak.....when friend ask for the manager which was also a smart ass they refused the rest of my money back...last time i will be in there.....and want take or recomend anyone there also...

Nashville, TN

#2 Oct 7, 2012
Send an email to the Bonanza Corporate headquarters. Should be able to find an email address online. Tell them what happened. They need to know how one of their restaurants (even if it may be a franchise) treated a customer.

Wise, VA

#3 Oct 7, 2012
I had the same prob could not get money back this place is not all that any more take ya money some where else

United States

#4 Oct 8, 2012
This place only hires felons and people on work release.

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