Bradley International Uses Survey To ...

Bradley International Uses Survey To Gauge Public Opinion

There are 4 comments on the Hartford Courant story from Mar 17, 2009, titled Bradley International Uses Survey To Gauge Public Opinion. In it, Hartford Courant reports that:

More than 900 travelers, arriving and departing, were given a nine-question survey in January.

Join the discussion below, or Read more at Hartford Courant.

Former Resident

Stouffville, Canada

#1 Mar 17, 2009
I'm willing to bet that they only surveyed people arriving/departing from Terminal A which is fairly nice as opposed to terminal B which is an absolute disgrace. Thing is, only American Airlines and Air Canada use Terminal B so I guess no one really cares.

The problems are many. Worn out carpets, stained concrete block walls, torn up furniture, no decent food options at the gate area unless you want a Quickie Mart style hot dog or pre-wrapped sandwich from the "bar". You really want to see something? Check out the men's room on the lower level near the Air Canada Baggage claim. Looks like something out of a Turkish Prison movie.
Tito

Hartford, CT

#2 Mar 17, 2009
You need to survey the people that don't use you - not the people that do. You're surveying a self-selected audience that is predisposed to giving you positive feedback. Their information is relatively useless.
Iron Sheik

Baltimore, MD

#3 Mar 17, 2009
Bradley needs Jet Blue, some more direct routes.
Frequent flyer

Washington, DC

#4 Mar 17, 2009
Excuse me Tito, if the people that do not travel BDL were to respond, what would they say... "I've heard it's nice?"

Or were you trying to say that maybe the folks that don't fly BDL don't fly BDL for a reason. If that is the case, why did you not provide your thoughts?

The folks that use BDL choose to because of the atmosphere and quality of service - especially through security. Yes Terminal B is in ill repair and as the oldest continuously active terminal in america, I'd say it's holding up pretty good. There are many reasons why it has not been closed and many of which have to do with your tax dollar. So prioritizing the facts may be prudent.

Keep up the great work you do there BDL and TSA!

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