Mediacom offers incentives to get customers back

[Retisa]

Robert Nemeti wrote:

I have cancelled my service with Mediacon today, because my rate doubled starting next month.$120 for basic cable and Internet is just too much. They didn't even try to do anything to keep me as a customer. Going back to sattelite. Those rebates will have to be huge to get me back.

Robert, you are correct, they do not care, because I called today about my internet service trying to see if the cost will stay where it is for the next twelve months and they told me no, my internet bill will go up by 25.00, which now I will be paying $60.00 a month just for internet, which is outrageous. They didn't try to work out something for me, the only reason I'm trying hard to hold on is because I'm taking online class with the University of Phoenix and need a good fast internet provider. But I feel Mediacom has no government regulations.

[unknown]

Robert Nemeti wrote:

I have cancelled my service with Mediacon today, because my rate doubled starting next month.$120 for basic cable and Internet is just too much. They didn't even try to do anything to keep me as a customer. Going back to sattelite. Those rebates will have to be huge to get me back.

cheapo.. lol

[Raghavan Davenport IA]

Mediacom is the worst service I have ever seen. Their Customer service is pathatic. I don't know why there is no Competetion to them in IOWA. Simply very very very worst is Mediacom service.
Due to monopoly they won't consider any discussion forum.

[Gigadoug]

Well we will see if medicom will stand up and keep current customers. I see in the paper they will up our speeds from 8 to 12 megs dl speeds. if they do i will give them a thumbs up. Time will tell by tuesday if they will live up to there word!!!!!

[Ryan Cedar Rapids IA]

I am receiving mediacoms 12 mbps service tomorrow morning and if i get any less than 8 mbps down i will cancel immediately but if not then i will also give them 2 thumbs up

[Linda]

Donna Copper wrote:

There needs to be some competition here in Des Moines.

THATS A GREAT IDEA.. MY THOUGHTS EXACTLY.

[Linda]

Some competition....Please.

[Jason]

Recently I switched back to Mediacom. Ordered high speed internet and cable 4star pack. The install went fine until they told me they had to drop bury the interet cable and said someone should be out to do it by november 19th. The utility locaters have already come out and put red and yellow flags in my yard. I call customer service to find out if they can get anyone out sooner, and they tell me it will probably be spring time before anyone shows up. So instead of dealing with a pain in the ass cable in my yard for a year, I've decided to cancel my cable and internet service and switch back to directv and go wireless. I prefer the old way of just wiring it through your house instead of ruining one's lawn. Mediacom sucks balls and I wouldn't recommend them to my worst enemy. Price gougers.

[Jason]

... not to mention the fact that one of their customer service associates hung up on me after a few minutes of trying to explain to them what was going on. Directv by far is way better in that category. Mediacom can take their cable and shove it up their ass.

[Jason]

And sure, dish can go out for a few seconds in bad weather-- but I prefer that to Mediacom's going out for a few days in bad weather. And being put on hold for 20 minutes.

[Stevo]

Media-Com is a monopoly and it also offers deals to keep subscribers, a very bad combination. My problem with these deals is that they happen when the customer usually has reached their limit on what they are willing to pay for Media-Com services, and they are trying to cancel service. Reducing cable rates in this manner resembles a racketeering operation. If they were forced to be competitive with other cable company's they would be offering the best competitive rate to everybody.

The cable lines and the street poles they are strung on belong to the public, and Federal tax payer dollars have subsidized the cable industry to provide cable for schools. Any argument for letting Media-Com a monopoly is a farce.

The heart of this problem is nested in the Local Polk County and Des Moines City Government. The Problem needs to be challenged in court. This case is similar to the Taxi-Cab monopoly that the City endorsed for years. That Monopoly was challenged many times over the years and it eventually beaten.

If there are any Lawyers out there who are outraged by the City ordinace dictated monopoly of Media-Com then please step up to the plate and do the right thing for your community and challenge this monopoly.Many in this community would support you if you canvased for supporters.

Thank You from the Stevo.

[Stevo]

I forgot mention, I like having a cable modem connection for my computer but I strongly dislike the company I HAVE to and am forced to buy it from,(MEDIA-COM). Providing overpriced services and crapola customer service over all the years they have been in Des Moines. In fact this has been an ongoing problem with previous cable providers in DES MOINES, all of these previous companys sharing the commonality of being City dictated monopolys.

Thanks from the Stevo

[Stevo]

Another point of contention is the sub-contractors that Media-Com uses. I had a Media-com sub come out to my house a while back and the guy was filthy. He was driving a junk pickup truck with a makeshift ladder rack and beat up aluminum ladder he had a magnetic sign on his drivers door. His hair hung down to his butt in a pony tail. He looked like a 'druggy' someone you would see pan handling for money at the side of the road. I do feel sorry for people like that, but I sure as hell don't want them in my house. He was someone whose looks were scary and someone I would not let into my house under normal circumstance.
I seriously doubt if the guy was bonded or for that matter even had commercial vehicle insurance, I also wondered if he had contractors liability insurance.
I found out that these sub contractors hire anyone smart enough to use a pair of pliers and their so called employees are not employees at all, but instead are sub-contractors also.

Next time one these guys shows up I am going to ask to see their business insurance papers plus their vehicle insurance. I suggest you do the same or in the event of an accident because they might even try to sue you the property owner. I strongly suggest you ask to see their credentials make sure they are not running on regular car Insurance as they are required to carry commercial vehicle insurance.If they cant produce the paperwork then call the cops on them.

My fears on this are not unfounded as I had an experience one time before about 2 or 3 years ago with one the Media-Com subs. I let the guy go down my basement to do some install work and I made the mistake of not following him and keeping an eye on him. I heard the unmistakable sound of my tool box rattling in the basement, alarmed I quickly headed for the basement and sure enough my tool box was open and several of my tools were laying on the floor. I asked the guy if he was in my tool box and he shook his head no. Needless to say I stayed down there and watched him till he left. I checked my tool box after he left and the only thing missing was a pair of Vise-grips. I did not see him take them so I could-not accuse him of theft. I learned my lesson about letting Media-Com subs in my basement. As a rule I now watch any service tech from any company when they are in my house.