Dr Scott Moore and his office

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Rights of a patient

Winchester, KY

#1 Jun 21, 2012
Has anyone had any problems with Dr Scott Moore's office? I have been a patient of his for years and I am appalled at the way his office treats his patients! They leave the phone off the hook so you can't get through to the office. I have witnessed this first hand. I was really hopping that when he hired new staff it would get better but I think it has gotten worse! I have to go to the doctor yearly because I am on maintance medication and occasionally I need to see him for sinus problems but I don't go often. However, when I do need to see a doctor I shouldn't be told that if I am that sick I should go to acute care. And if they call in my prescription they should make sure it is the right dosage because I can't afford to pay my copayment more then once.
I have called and left messages for the office manager or Dr Moore to call me back and they don't. I'm not sure if the office help isn't giving them the messages or they are just that inconsiderate of their patients. In any case I am going to a new Doctor now and I am much happier. There should be something a patient can do about being treated so badly.
Agree

Winchester, KY

#2 Jun 21, 2012
Dr. Moore is a good doctor. But I agree with you about his staff. My advice to you before you go to another doctor is make an appointment to see Dr. Moore and talk to him directly about whats happening. I would bet he really doesn't have any idea what his office staff is up too. Unfortunately its up to us, the patients to inform him.
searching

Winchester, KY

#3 Jun 21, 2012
Rights of a patient wrote:
Has anyone had any problems with Dr Scott Moore's office? I have been a patient of his for years and I am appalled at the way his office treats his patients! They leave the phone off the hook so you can't get through to the office. I have witnessed this first hand. I was really hopping that when he hired new staff it would get better but I think it has gotten worse! I have to go to the doctor yearly because I am on maintance medication and occasionally I need to see him for sinus problems but I don't go often. However, when I do need to see a doctor I shouldn't be told that if I am that sick I should go to acute care. And if they call in my prescription they should make sure it is the right dosage because I can't afford to pay my copayment more then once.
I have called and left messages for the office manager or Dr Moore to call me back and they don't. I'm not sure if the office help isn't giving them the messages or they are just that inconsiderate of their patients. In any case I am going to a new Doctor now and I am much happier. There should be something a patient can do about being treated so badly.
Who did you switch too? I am fed up to and i'm thinking of switching myself. I'm not from here so I don't know whose good and who isn't
maybe

Bellevue, WA

#4 Jun 21, 2012
Maybe if they lose enough patients they'll figure out that they need to stop talking down to people. There've been multiple complaints about their mean attitudes.
Agree

Winchester, KY

#6 Jun 21, 2012
I think the world of Dr. Moore and the Physician's Assistants. But his office staff is very unprofessional. You can never get through on the phone - it is always busy. Like someone else said if you are sick you're told to go to the Urgent Treatment Center.

There was a suggestion to talk to his office manager. His office manager is Jill I believe- she's Dr. Moore's girlfriend. I don't dislike her but she needs to take some classes on how to treat people courteously and respectfully. Talking to her would be a waste of time since she's the one who is usually rude and abrupt whenever you have a conversation with her.

I don't want to switch doctors. My whole family goes there including my elderly father. But it is extremely frustrating dealing with his horrible office staff.
Rocky

Lexington, KY

#7 Jun 22, 2012
Janet?
Dr. Scott?
Janet!?
Brad!
Rocky!

*stern look*

Janet?
Dr. Scott?
Janet!?
Brad!
Rocky!

*stern look*
Dr Moores patient no more

Winchester, KY

#8 Jun 22, 2012
Ok I have been trying to get hold of dr moores office today and again they are NOT answering the phone!!!! I went by the office on my lunch break and the door is locked!!!! I went by AGAIN at 4:30 and the door was locked!!!!! when I tried to call the phone was busy! HELLO! Why do they post the time on the door if they are going to close early!!! I am done with this office! does anyone know of a good doctor in Winchester???
Echo

United States

#9 Jun 22, 2012
I agree, Dr Moore is an excellent Dr amd his PA's are just as excellent. He's one of the best Dr's I've ever had. He seems to really care about his patients and their needs but I too was fed up by the verbal abuse and outright rudeness from his office staff so my family and I started seeing a new Dr. The straw that broke the camels back was when I was basically called a liar. I had rescheduled an appointment for a new day and time but evidently they didn't switch it in their system so the strawberry blond girl told me that I never called to reschedule, I was furious because I picked my son up from school early for this appointment. I asked her 'if I didn't call to reschedule then how did I get a new date and time? Did I just pull it out of my a**?' She just shrugged her shoulders. That's just one example of many and it's unfortunate that they have no more class than that. As much as I've heard people complain about his staff I'm sure it's gotten back to him too. I think Dr Moore needs to get a backbone, fire everyone of the office staff and get rid of his ugly skank a** girlfriend. In my opinion, he deserves much better and I believe he would have no problem finding it...
ive been there

Morehead, KY

#10 Jun 23, 2012
yeah i had to get a new doc because of jill, I saw dr.Moore at the Belterra n his gorlfriend jill n he talked to me nout 45 min n the next i called i was refused to c him by Jill i think she was jealous I wud love to talk to him about his nasty skank n his staff
Joe

Irvine, KY

#12 Jun 23, 2012
Yeah, it was her. I wouldn't let him doctor my dog.
truthfully

Bellevue, WA

#13 Jun 23, 2012
I've never met such disrespectful office staff. Seriously. It needs to be changed, and Dr. Moore obviously doesn't care, it's gone on for too long.
Echo

United States

#15 Jun 23, 2012
truthfully wrote:
I've never met such disrespectful office staff. Seriously. It needs to be changed, and Dr. Moore obviously doesn't care, it's gone on for too long.
You're completely right about Dr Moore, he's gotta know so obviously he just doesn't care. And I get why Jill is jealous now, she knows her man didn't have a problem cheating on his wife so he certainly would cheat on his girlfriend. She's got it coming too cause karma is a real b*tch.
aah

Mary Esther, FL

#16 Jun 23, 2012
If he can't take care of his office staff, how well does he take care of his patients?
yep

United States

#17 Jun 23, 2012
Dr. Moore is under investigation thats why he is dismissing patients. Ky is cracking down on all drs who pass out narcotics like candy and he just happened to be one of their first. kindly sad for the patients that he haz prescribed these for for yrs because no other dr will jusy pick up where he left off. It endangers them of too landing themselves under investigation. The days of walking in and grabbing pain pills are over.
interesting

Bellevue, WA

#18 Jun 23, 2012
yep wrote:
Dr. Moore is under investigation thats why he is dismissing patients. Ky is cracking down on all drs who pass out narcotics like candy and he just happened to be one of their first. kindly sad for the patients that he haz prescribed these for for yrs because no other dr will jusy pick up where he left off. It endangers them of too landing themselves under investigation. The days of walking in and grabbing pain pills are over.
I heard that too.. When did that happen?
karma

United States

#19 Jun 23, 2012
Yea I'm sitting here reading this in a middle of a divorce partly due to Mr. Dr. Moore! His staff is prob like that bc they have been run ragged by all these nasty pill heads and are tired of dealing w/it??? Hope he goes down so now maybe he can feel some pain?
sorry

Bellevue, WA

#20 Jun 23, 2012
karma wrote:
Yea I'm sitting here reading this in a middle of a divorce partly due to Mr. Dr. Moore! His staff is prob like that bc they have been run ragged by all these nasty pill heads and are tired of dealing w/it??? Hope he goes down so now maybe he can feel some pain?
Sorry about your trouble, and I apologize for being curious, but, respectfully, how did he contribute to your divorce?
yep

United States

#21 Jun 23, 2012
interesting wrote:
<quoted text>
I heard that too.. When did that happen?
He's been under investigation for quite sometime. thats why he has been dismissing patients. If u his patient an he was giving u narcotics chances are he wont be sweing u anymore.
karma

United States

#22 Jun 23, 2012
sorry wrote:
<quoted text>Sorry about your trouble, and I apologize for being curious, but, respectfully, how did he contribute to your divorce?
he prescribed my EX wife pills every month when the only thing prob she has worrying abt where she's going to get her next fix, when she ran out early she would do only god knows what to get a buzz
sorry

Bellevue, WA

#23 Jun 24, 2012
karma wrote:
<quoted text>
he prescribed my EX wife pills every month when the only thing prob she has worrying abt where she's going to get her next fix, when she ran out early she would do only god knows what to get a buzz
Oh, that's terrible. I really am sorry.

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