Wilmington House Restaurant

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justme

Mount Prospect, IL

#1 Jul 22, 2012
Today I was there having breakfast with my family and never in my life have I witnessed such disrespect to a customer. Shame on the owners for allowing that child to treat and speak that way to a patron.
Just Saying

Wilmington, IL

#2 Jul 27, 2012
You were expecting something different from that greasy shithole?
Just Wondering

Wilmington, IL

#3 Sep 2, 2012
In defence of the owners, Al and Seri. They are trying to make a living just like everyone else. They have obnoxious teenagers just like some of us.
Maybe you should go and talk to one of them about the problem. They will probably thank you for bringing it to their attention and resolve the issue.
Maybe if you have issues with the food or something else, you to should talk with Al or Seri.
Problems are solved when one is made to know problem exist.
Anonymous

Wilmington, IL

#4 Sep 2, 2012
justme wrote:
Today I was there having breakfast with my family and never in my life have I witnessed such disrespect to a customer. Shame on the owners for allowing that child to treat and speak that way to a patron.
I have noticed that customer service doesn't exist anymore. If you go over to tuffys lounge ( even though it's a bar ) the owner is worse to his customers. Rude is everywhere! Unfortunately! Sad really.
Truth

United States

#5 Sep 2, 2012
Tru that brother!
I was at burkotts the other day and the little b&@ch cashier had the nuts to ID me for beer. I left all my crap on the register and told that stupid little slut where to stick it and walked out! F that rude ass place. I'm 33 years old and if u wanna see my ID you're askin to get punched in the face!!!
hillbilly jim

Palatine, IL

#6 Sep 2, 2012
Truth wrote:
Tru that brother!
I was at burkotts the other day and the little b&@ch cashier had the nuts to ID me for beer. I left all my crap on the register and told that stupid little slut where to stick it and walked out! F that rude ass place. I'm 33 years old and if u wanna see my ID you're askin to get punched in the face!!!
while i agree with you that its dumb as hell that places card people for cigarettes and beer when they are most obviously of legal age, its not the employees that come up with that rule. they are just random people trying to make a living like me and you. its company policy for them to do things like that. in order for them to keep their job and support themselves and their family they gotta do what they gotta do.
hillbilly jim

Palatine, IL

#7 Sep 2, 2012
while i agree with you that its dumb as hell that places card people for cigarettes and beer when they are most obviously of legal age, its not the employees that come up with that rule. they are just random people trying to make a living like me and you. its company policy for them to do things like that. in order for them to keep their job and support themselves and their family they gotta do what they gotta do.
Wally

Coal City, IL

#8 Sep 2, 2012
Rather than get pissed you got carded, take it as a compliment that you look young enough to be carded.

Since: Jul 12

Location hidden

#9 Sep 2, 2012
hillbilly jim wrote:
while i agree with you that its dumb as hell that places card people for cigarettes and beer when they are most obviously of legal age, its not the employees that come up with that rule. they are just random people trying to make a living like me and you. its company policy for them to do things like that. in order for them to keep their job and support themselves and their family they gotta do what they gotta do.
Darn, HJ, I was beginning to despair that we would ever agree on something. But this is one post I do agree with. These kids are just doing their jobs, the way they were trained, in order to keep their jobs. Actually, I believe it is state law that ID's be asked for in these situations, even if the customer doesn't look underage. It is a way of keeping the store doing the selling of beer and cigarettes safe from huge fines that happen when you do not look at the ID and sell to an underage kid.
justme

Schaumburg, IL

#10 Sep 4, 2012
Just Wondering wrote:
In defence of the owners, Al and Seri. They are trying to make a living just like everyone else. They have obnoxious teenagers just like some of us.
Maybe you should go and talk to one of them about the problem. They will probably thank you for bringing it to their attention and resolve the issue.
Maybe if you have issues with the food or something else, you to should talk with Al or Seri.
Problems are solved when one is made to know problem exist.
They(Al and Seri)dont care about that place anymore. Seri was there when this incident happened and Al was nowhere around. She allowed her son whom by the way is not a teenager to disrespect a customer and he was loud enough that everyone in the place got quiet. I actually felt bad for her because of her sons wonderful display of customer service while the place was packed with customers till the table left and she did nothing about it.
Anonymous

Wilmington, IL

#11 Sep 5, 2012
Just Voicing My Opinion91 wrote:
<quoted text>Darn, HJ, I was beginning to despair that we would ever agree on something. But this is one post I do agree with. These kids are just doing their jobs, the way they were trained, in order to keep their jobs. Actually, I believe it is state law that ID's be asked for in these situations, even if the customer doesn't look underage. It is a way of keeping the store doing the selling of beer and cigarettes safe from huge fines that happen when you do not look at the ID and sell to an underage kid.
When carding someone, they can ask for multiple forms of ID. If they aren't satisfied with the first ID, they can ask for a second and/or third. And they have the right to refuse. I like that they are strict on carding. I know a lot of kids that look old as hell. The police also send kids to bars, stores, and gas stations to see if they card and serve. They don't card people for shits and giggles. They card for a reason. By Law you must have an ID on your person at all times. It probably took more energy and effort to get all pissed then it would to just show the damn thing. So, my guess is, you didn't have an ID on ya. I've been carded and not had mine. Frustrating as hell. But, The girl was doing her job.

Since: Jul 12

Location hidden

#12 Sep 5, 2012
Ermdiddy wrote:
<quoted text>
When carding someone, they can ask for multiple forms of ID. If they aren't satisfied with the first ID, they can ask for a second and/or third. And they have the right to refuse. I like that they are strict on carding. I know a lot of kids that look old as hell. The police also send kids to bars, stores, and gas stations to see if they card and serve. They don't card people for shits and giggles. They card for a reason. By Law you must have an ID on your person at all times. It probably took more energy and effort to get all pissed then it would to just show the damn thing. So, my guess is, you didn't have an ID on ya. I've been carded and not had mine. Frustrating as hell. But, The girl was doing her job.
Totally agree with you! All though, it has been a LONG time since anyone carded me... Guess I must be looking my age. LOL
Billy Bob

Wilmington, IL

#13 Sep 5, 2012
Just Voicing My Opinion91 wrote:
<quoted text>
Totally agree with you! All though, it has been a LONG time since anyone carded me... Guess I must be looking my age. LOL
go to berkots and buy beer and I promise they will card you no matter how old you are and no matter how old you look. They will lose their job for not asking for an id.

Since: Oct 12

Location hidden

#14 Oct 11, 2012
Berkots computer / register requires the employees to enter the birthdate of everyone buying alcohol. It is not the employees fault and it is not right for anyone to get upset over employees doing their job.
KillBerkots

Wilmington, IL

#15 Oct 12, 2012
One of the things i think we all can agree on is the Wilmington Berkots has to go lets petition there high priced rip off asses out of town!!!

Since: Oct 12

Location hidden

#16 Oct 13, 2012
Their prices are high no matter what. I wish petitioning would help butbit won isn't.
ChiTownFood

Wilmington, IL

#18 Mar 9, 2013
It most certainly has no class ill tell you folks that much
JustSayin

Wilmington, IL

#19 Mar 9, 2013
Berkots is now stocking smaller portions and charging more. The bargains they used to have don't exist. The fresh veggie section is a disgrace. It is convenient to stop there on the way home but I refuse to any longer. We started shopping again in Joliet,Morris and Kankakee. I won't even stop for a loaf if bread. Speaking of which is off brand shit. Fuck that store.
Hahah

United States

#20 Mar 9, 2013
You're retarded. All stores are downsizing sizes while keeping the same prices or raising them. This because manufacturers are reducing sizes and raising costs. Is a company suppossed to sell an item at no profit just to satisfy a picky consumer?

Do what everyone else does and buy sale items. I shop locally and out of town and Berkots, while no where near my favorite store, has better sale prices and quality than belletinis. Just buy the crap they have on sale.
Really

United States

#21 Mar 9, 2013
JustSayin wrote:
Berkots is now stocking smaller portions and charging more. The bargains they used to have don't exist. The fresh veggie section is a disgrace. It is convenient to stop there on the way home but I refuse to any longer. We started shopping again in Joliet,Morris and Kankakee. I won't even stop for a loaf if bread. Speaking of which is off brand shit. Fuck that store.
Butternut, Sara Lee, Brownberry, and pepperidge farm are off brands?
I work there and we stock all of them. Centrella is our off brand and people must love it because we sell TONS of it.

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