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Wilmington Gal

Joliet, IL

#1 Jul 30, 2012
I went into Haydens Crossing over Catfish Days, had my mom and dad with us who were in town for the festivities. We were in there on Saturday early afternoon. We had the worst service experience ever and was very disappointed. We know how busy it is there during Catfish Days and expected to wait, etc - that was not a problem. They only had 3 waitress working the floor and it is one of Wilmington busiest times of the year. We had the dark hair and on the heavy side waitress who was very rude, could not get our order straight, forgot about us often and we had to go to the bar to get our drinks and chase down other waitress to help us. When we mentioned to our waitress how we were not happy she gave us attitude and was just rude. We could not find a manager and the owner was busy helping behind the bar so we left a note on the table about our experience. I was in there a few weeks ago and had this same waitress and the experience then was just as bad but I just thought maybe this poor girl had a bad day. Just very disappointing. I visit Haydens often and the food is always good but starting to question the people they hire as service makes a difference when you choose a restaurant.
Coaler Stud

United States

#2 Jul 30, 2012
The food was great. The service was great. The waitress was hot.. Do I need to say anymore?
Longtime Wildcat

Joliet, IL

#3 Jul 30, 2012
Food is excellent at Haydens. We go there once a week for dinner. Ask if Katie or Emily are working next time you go Wilmington Gal. They are both good servers.
Just Saying

Wilmington, IL

#4 Jul 30, 2012
Never had good service there. I just choose not to return. No loss no gain.
Blue Eye Girl

Joliet, IL

#5 Jul 31, 2012
The last few months service in the restaurant has really gone down hill there, don't know why or what is going on. I went in there during Catfish Days too and it was a mess. Very unorganized with staff. Heard alot of people complaining about no service. They have been around enough years to know what comes at Catfish Days and their business being in the middle of it all. Food is great, too bad the service is not. We will just continue to eat at the bar.
wildcat at heart

Coal City, IL

#7 Aug 28, 2012
within the past year and a half it has been going down hill. I started going in there about 3 years ago when i first moved to town and LOVED the place, the food, the service. I still go from time to time but noticed my service is lacking. I agree with you LOngtime Wildcat, Katie and Emily are awesome I also love Bridget, very down to earth, friendly, efficient servers.
WILMINGTON

Skokie, IL

#8 Aug 29, 2012
I never had a bad meal there me and my family love the place a couple of the waitresses are dippy but you have to expect that your not spending a million $$$$ for the food so get over it you only get what you pay $for$ remember that!!! don't knock the place cause of the service bad food, bad service, is a dump!!!! and hayden's is far from that
Just an opinion

United States

#9 Aug 29, 2012
I eat at Haydens often. I have never had a bad meal. I have Katie as a waitress and I have had a dark haired waitress. Both have been rude. Ihave waitressed myself and there is never a good reason to treat a customer like I have been treated. I have never asked for anything out of the ordinary and am always nice regardless on how I am treated. Plus I tip well above 20%. I do like Beth. She is super sweet and down to earth. She has never been in a bad mood and always says hello even when she is not waiting my table. I would like to request her every time I go since she is consistent but they do not allow that. I would like to see some of her attatude rub off on the other two.
life long resident

Hanover Park, IL

#10 Aug 29, 2012
That is not true about requesting servers. You can request a server, i have done it before. Katie, Emilie and Bridgette are all very good servers.
Food Guy

Wheaton, IL

#11 Aug 30, 2012
Life long resident is right about being able to request servers. My wife and I request Katie or Felicia every time I go.
The Truth Hurts

Wheaton, IL

#12 Aug 30, 2012
Just an opinion wrote:
I eat at Haydens often. I have never had a bad meal. I have Katie as a waitress and I have had a dark haired waitress. Both have been rude. Ihave waitressed myself and there is never a good reason to treat a customer like I have been treated. I have never asked for anything out of the ordinary and am always nice regardless on how I am treated. Plus I tip well above 20%. I do like Beth. She is super sweet and down to earth. She has never been in a bad mood and always says hello even when she is not waiting my table. I would like to request her every time I go since she is consistent but they do not allow that. I would like to see some of her attatude rub off on the other two.
Wow.. how RUDE of you to include names in your little tirade.
Resident Wilmington

Joliet, IL

#13 Aug 30, 2012
Has anyone been in the bar at Haydens lately on a Friday or Saturday night? Very sad..hardly any people go in there anymore. That used to be the place to go and hang out - happening place and especially after home football games. Not anymore. We travel out of town now because half the time they close early because of no bar customers and there is never any drink specials. You'd think with being a restaurant too there would be nightly drink specials. Food is great there though - best steak I have ever had! We will go to Morris, Kankakee or even Joliet...everyone has drink specials of some sort.
Just Wondering

Wilmington, IL

#15 Sep 2, 2012
Wow! Is that post from Reents, referring to a fellow colleague?
Answer

Chicago, IL

#16 Sep 2, 2012
Just Wondering wrote:
Wow! Is that post from Reents, referring to a fellow colleague?
No, I believe they are talking about a server from Hayden's.
Just Wondering

Wilmington, IL

#17 Sep 2, 2012
Thank you,for clearing that up.
I thought they were referring, to the high school coach, that's married, to one of Wilmingtons' Police Officers, that works or used to work there.
bob

Brooklyn, NY

#19 Sep 6, 2012
Lol I'm sorry didn't really mean that
Loyal Sports Fan

Joliet, IL

#20 Sep 12, 2012
I have not been in here for about a year. Went there the other night for dinner and the food was excellent. It was a weekend night and we got right in which was nice. I ordered a steak medium rare and it actually came out medium rare. Hard to find a restaurant to cook a good steak the way you order it. Service was good - hostess was very pleasant when seating us. Will be back soon we hope.
An ol friend

Naperville, IL

#21 Nov 17, 2012
So why did all the good waitresses quit... The service this time last year was sooo much better. Now there all unpleasant, fat, and old... Why is tom making these terrible choices?? He never cared before why change everything right as your JUST gettong back on your feet...

Love
-D
wilmo

United States

#22 Nov 19, 2012
Wow I didn't know you had to be skinny in order to be a waitress. You must be gorgeous right. And btw the old waitresses quit bc they're stuck up bitches who only cared about themselves and not the business. Js
Good Times

Joliet, IL

#23 Nov 19, 2012
wilmo wrote:
Wow I didn't know you had to be skinny in order to be a waitress. You must be gorgeous right. And btw the old waitresses quit bc they're stuck up bitches who only cared about themselves and not the business. Js
The reasons why these long term waitress quit was due to finding full time jobs - some of these girls were attending college and have since graduated and have found jobs in their field. Restaurants will always see a turnover with help, no secret there. Or maybe things have changed since there is a new person in charge with day to day operations there???

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