As key sales figure slips at Walgreen...

As key sales figure slips at Walgreen, analysts say shoppers may be choosing other stores

There are 11 comments on the WDAF story from Feb 3, 2010, titled As key sales figure slips at Walgreen, analysts say shoppers may be choosing other stores. In it, WDAF reports that:

Shares of Walgreen Co. dropped Wednesday after the drugstore operator surprised Wall Street by reporting that a key figure - sales at its stores that have been open at least a year - fell in January.

Join the discussion below, or Read more at WDAF.

WAGSTL

Thibodaux, LA

#1 Feb 3, 2010
Plan for improving sales..(ccr) is not helping at all. So many items are being discontinued and customers are wondering why the item they have bought from Walgreen for year is not there anymore. It really hit deep down a couple of days ago when a customer asked me if we carried contact paper. I told her we used to carry it but not anymore that it was discontinued. She had other items in her hands and she gave them to me and said she only wanted to do one transaction, so she will go elsewhere to buy everything at once. The convenience factor we always had of finding just about everything in one place is continuously fading away. It is truly heartbreaking to tell a customer we used to have it but not anymore. I hate having to send customers to another retailer to find what they are looking for.
shermy

Cypress, TX

#2 Feb 3, 2010
WAGSTL wrote:
Plan for improving sales..(ccr) is not helping at all. So many items are being discontinued and customers are wondering why the item they have bought from Walgreen for year is not there anymore. It really hit deep down a couple of days ago when a customer asked me if we carried contact paper. I told her we used to carry it but not anymore that it was discontinued. She had other items in her hands and she gave them to me and said she only wanted to do one transaction, so she will go elsewhere to buy everything at once. The convenience factor we always had of finding just about everything in one place is continuously fading away. It is truly heartbreaking to tell a customer we used to have it but not anymore. I hate having to send customers to another retailer to find what they are looking for.
Amen, amen, and amen. I could have written this myself (and I have elsewhere). Yes, a customer will come in to look for that one item that CCR discontinued and when they find out we don't carry it they leave and leave without other items they would have bought if they had found that 1 item that they were looking for. How many times have you heard at the register -- "I just came in for this one item and look what else I got"? Granted, the economic slow down is in large part to blame for the lack of WAG sales but CCR is also hurting the bottom line. This year, as more and more areas get the CCR changeover, sales will be hurt even more. CCR was not very well thought out. It's true that various items needed to be cut but these were items where we had multiple SKUs of the same type of item (i.e. alarm clocks). CCR went too far. They cut various types of items out entirely such as alarm clocks, luggage tags, contact paper, WD-40, etc.. Walgreens, before CCR, had a market niche and that niche was that we were the store of choice for people to go to to find that item so they didn't have to go to a larger store (i.e. WalMart). You use the word "heartbreaking". I use the word "embarrassed" when I have to tell a customer that we used to carry the item but we discontinued it several months ago.
Father of Five

Walnut Creek, CA

#3 Feb 4, 2010
I don't know what, why or who was thinking that using CVS as a business model was a good idea. Walgreens customers always enjoyed us being different than the guy down the street. Our customers have always enjoyed the customer service they received upon entering the store. Now with re-wiring, we don't have the staff or hours to do that anymore. Also I can't even count the number of customers that compliment Walgreens for not selling alcohol like the guy down the street. Unfortunately the people making these decisions won't even be with the company 5 years from now, leaving their failures behind for others to clean up.
AliveNWell

Tucson, AZ

#4 May 16, 2013
So THAT's what has been happening! Hummmph! I have been wondering why I can't find things in my favorite store! Now I get it! Thanks for the brutally honest truths. I suppose I will just let the store managers know how I feel about the Lets Mimic CVS plan.
here

Haslet, TX

#5 May 16, 2013
They have admitted to taking too many items out. Have you done a reset lately? Every time now they are adding more items in.

Adding alcohol back in stores was a great decision. There are a lot more people coming in for that 18 pack than leaving because we sell it.

Since: Apr 13

Location hidden

#6 May 16, 2013
here wrote:
They have admitted to taking too many items out. Have you done a reset lately? Every time now they are adding more items in.
Adding alcohol back in stores was a great decision. There are a lot more people coming in for that 18 pack than leaving because we sell it.
Adding it back? It never left my district. It is sometimes the reason they leave their items; because we have to card everybody everybody-adventure comes to the register with them-heaven forbid one of them doesn't have I.d.. forget about it! It's now a "why do they need I.d. if I'm the one buying it?" Conversation.
Oh, and all the part timers they're hiring are freaking minors! Ugh! Friday and Saturday nights are ridiculous. Going to the register every 15-20 minutes to over ride those alcohol sales.
ShampooLady

Saint Petersburg, FL

#7 May 16, 2013
AliveNWell in AZ -- Sooooo......you plan on letting the store manager know how you feel about corporates decision to mimic CVS????? Please.....so many of these managers are just handed scripts about how to run their stores and many of them are scared out of their minds they are going to totally be without a job in the next two years. I cannot blame these managers, I would be also be scared. Talking to a store manager will get you a polite nod, maybe a few minutes of conversation, and that is about all. If you feel that strongly about what has happened, or is presently happening, you have to go much higher -- corporate.
here

United States

#8 May 16, 2013
My Best Work wrote:
<quoted text>Adding it back? It never left my district. It is sometimes the reason they leave their items; because we have to card everybody everybody-adventure comes to the register with them-heaven forbid one of them doesn't have I.d.. forget about it! It's now a "why do they need I.d. if I'm the one buying it?" Conversation.
Oh, and all the part timers they're hiring are freaking minors! Ugh! Friday and Saturday nights are ridiculous. Going to the register every 15-20 minutes to over ride those alcohol sales.
Walgreens started adding beer and wine to their stores awhile ago. There was a huge issue (didn't listen to the whole story) and they stopped. So many store have only had it four or five years.
ShampooLady

Saint Petersburg, FL

#9 May 16, 2013
My Best Work -- RE: "It's now a "why do they need I.d. if I'm the one buying it?" Conversation."

We get this all the time.......simple answer, Walgreens will never put itself in the position where one could question if we were the catalyst of contributing to the delinquency of a minor -- it all comes down to liability. That's it. that is all there is to it. Actually, this checking of all ID's is a requirement in many states.

Since: Apr 13

Location hidden

#10 May 17, 2013
ShampooLady wrote:
My Best Work -- RE: "It's now a "why do they need I.d. if I'm the one buying it?" Conversation."
We get this all the time.......simple answer, Walgreens will never put itself in the position where one could question if we were the catalyst of contributing to the delinquency of a minor -- it all comes down to liability. That's it. that is all there is to it. Actually, this checking of all ID's is a requirement in many states.
Oh, trust, I get it. I comprehend the policy.
Question for you all: What do you do when a customer comes in with their nephew/niece or child that is about 19 years old and was only shopping with them? The customer clearly tells you that the minor is 19 years old and is their relative as stated. Do you comprehend the situation or am I supposed to adhere to the policy at ALL times no matter what?
ShampooLady

Saint Petersburg, FL

#11 May 18, 2013
It comes down to common sense and when in doubt, call for a manager. Do not let the minor walk out of the store carrying the alcohol purchase -- if the customer bought enough items to supply a small country and needs help, including alcohol purchase, call for help.

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