Bedbugs: Open Letter to Kay Management

Bedbugs: Open Letter to Kay Management

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itchyinsilverspr ing

Bethesda, MD

#1 Jul 6, 2007
Josett Baldomar
Community Manager
Flower Branch Apartments
Silver Spring, Maryland 20901
July 6, 2007
Dear Ms. Baldomar:
I am writing about the continued infestations of cockroaches, bed bugs and mice.
Montgomery County Housing Code
Article IV. Landlord-Tenant Obligations.
(m) Contain a covenant that the landlord will deliver the leased premises and all common areas in a clean, habitable and sanitary condition, free of rodents and vermin in complete compliance with all applicable laws
Since taking residence here one year ago, I have made countless, nearly monthly, requests for exterminator visits for cockroaches. Despite the uninterrupted cockroach infestation, and my multiple requests, exterminator visits have occurred fewer than five times. The level of infestation in this multi-unit dwelling exceeds the effectiveness of grocery store sprays and traps, and cleaning practices that I employ at my own expense and through my effort alone.
Last March, I visited the rental office and informed the clerk of a bedbug problem in my apartment. I am suffering from an allergic reaction to these bedbug bites and have been forced to seek medical treatment for intense swelling. The office worker assured me that an exterminator who was experienced with bedbugs would visit my apartment. I am not aware of whether or not that happened- there was no evidence of an exterminator visit to my bedroom. At my own expense, I have taken several measures which had appeared to have solved the problem. Over the last two weeks, the bedbug infestation has returned. The frequent appearance of discarded mattresses by the dumpster, and several personal accounts from current and former residents indicates that this is a complex-wide problem which requires a comprehensive solution.
I have received no response to last week’s written note (which accompanied my rent check) requesting, once again, an exterminator visit for bedbugs and roaches. I am repeating my previous requests for treatment of these problems. I understand that Kay Management requires a reasonable period of time to make arrangements, but when one spends sleepless nights suffering physical torment, it is difficult to wait to see whether my last request will be granted or ignored.
Within the last month, I have also spotted mice running between my kitchen and bedroom closet.
These infestations of cockroaches, mice and especially bed bugs have made my apartment uninhabitable. I cannot receive guests who fear they may bring bed bugs home on their clothing or bags. I can no longer sleep in my own apartment. Flower Branch Apartments has the legal and ethical responsibility to maintain all apartments in a clean, safe and sanitary condition, free of roaches, mice and bedbugs. Please take immediate and appropriate steps to resolve this problem. I look forward to hearing from you.
Sincerely,
ItchyinSilverSpring
CC: Kay Management 8720 Georgia Ave Suite 906, Silver Spring, MD 20910
Tired of Lies

Washington, DC

#2 Jul 8, 2007
It seems no one cares about the renter. Try Property Standards. Post to: www.apartmentratings.com
Tenant

Washington, DC

#3 Aug 1, 2007
We have reported similar incedent to one of their site manager who is so arrogant. Instead of helping us out to solve the problem she even blamed us of having these type of infestation. She is claiming that there is no such bed bugs here in the United States America. I am just wondering why bed bugs killer sprays are available all over the country. Does is sounds weird. Also, this site manager has sent us a letter to vacate the premises instead of getting rid of this infestation. They have sent troops of so called infestation eliminators several times but without success. Cockroaches is everywhere in our apartment everynight. We are so glad that we will be living this apartment who is currently manage with a clueless manager (20 years experience). By the way we are residing in one of their management apartment in N Morgan St., Alexandria.
VerminatWinexbur gManorSS

Baltimore, MD

#4 Feb 11, 2008
I am experiencing a silimar problem with Grady ROACH infestation here and I am embarrassed and disgusted by their presence. I have reported this problem on numerous occasions to the management and they send professionals out to spray. The problem is... the bugs KEEP COMING BACK! I do not have furniture (thankfully) and I can not wait to get out of here. I would like to know where I can report this problem to the County/State. It is totally unacceptable given the extremely high amount I pay for rent to have this problem. I am sorry about your situations and tenants should united and report these slumlords!
Gretchen Wall

Paw Paw, WV

#5 Apr 14, 2008
Were you able to get your problem with the bedbugs under control??
itchyinsilverspring wrote:
Josett Baldomar
Community Manager
Flower Branch Apartments
Silver Spring, Maryland 20901
July 6, 2007
Dear Ms. Baldomar:
I am writing about the continued infestations of cockroaches, bed bugs and mice.
Montgomery County Housing Code
Article IV. Landlord-Tenant Obligations.
(m) Contain a covenant that the landlord will deliver the leased premises and all common areas in a clean, habitable and sanitary condition, free of rodents and vermin in complete compliance with all applicable laws
Since taking residence here one year ago, I have made countless, nearly monthly, requests for exterminator visits for cockroaches. Despite the uninterrupted cockroach infestation, and my multiple requests, exterminator visits have occurred fewer than five times. The level of infestation in this multi-unit dwelling exceeds the effectiveness of grocery store sprays and traps, and cleaning practices that I employ at my own expense and through my effort alone.
Last March, I visited the rental office and informed the clerk of a bedbug problem in my apartment. I am suffering from an allergic reaction to these bedbug bites and have been forced to seek medical treatment for intense swelling. The office worker assured me that an exterminator who was experienced with bedbugs would visit my apartment. I am not aware of whether or not that happened- there was no evidence of an exterminator visit to my bedroom. At my own expense, I have taken several measures which had appeared to have solved the problem. Over the last two weeks, the bedbug infestation has returned. The frequent appearance of discarded mattresses by the dumpster, and several personal accounts from current and former residents indicates that this is a complex-wide problem which requires a comprehensive solution.
I have received no response to last week’s written note (which accompanied my rent check) requesting, once again, an exterminator visit for bedbugs and roaches. I am repeating my previous requests for treatment of these problems. I understand that Kay Management requires a reasonable period of time to make arrangements, but when one spends sleepless nights suffering physical torment, it is difficult to wait to see whether my last request will be granted or ignored.
Within the last month, I have also spotted mice running between my kitchen and bedroom closet.
These infestations of cockroaches, mice and especially bed bugs have made my apartment uninhabitable. I cannot receive guests who fear they may bring bed bugs home on their clothing or bags. I can no longer sleep in my own apartment. Flower Branch Apartments has the legal and ethical responsibility to maintain all apartments in a clean, safe and sanitary condition, free of roaches, mice and bedbugs. Please take immediate and appropriate steps to resolve this problem. I look forward to hearing from you.
Sincerely,
ItchyinSilverSpring
CC: Kay Management 8720 Georgia Ave Suite 906, Silver Spring, MD 20910
Ramona

Ellicott City, MD

#6 May 30, 2008
In reference to the concern of the above tenant about bedbugs issue he is experiencing, I would hate to be the one to inform him and everyone that have visited this site and read his story that Josett Baldomar will not take any measures in resolving his bedbugs problem or any other problem at this community. As a former employee, I have witness the carelessnes of the Property Manager. Half of the time she's not even present to consult with her about all of the unpleasant issues happening in Flower Branch Apartment. Unfortunately, in order for all of those bugs and mices to go away, this community have to do serveal amounts of treatments or even close down the community because as mentioned before witnessing all the apartment I saw, I was not confortable in renting to any one knowing the problems they were going to face. But my advice who lives in the community, The manager is not on your side and she will never take care of your needs accordily.
ItchyinSilverSpr ing

Easton, PA

#7 Oct 29, 2008
Gretchen Wall wrote:
Were you able to get your problem with the bedbugs under control??
<quoted text>
Thanks for asking, Gretchen. After sending this letter- cc'ing the housing authority and the management company, Kay Apartments allowed me to break the lease for "medical issues" (because I complained that the bedbugs required multiple doctor's treatments)... rather than- as they should have- admitting that they were at fault and had violated the terms of the lease by not maintaining a habitable property free of vermin. However- I was just glad to get the hell out of there. I threw away 90% of what I owned and put everything else in a rented storage locker until it was vaccumed/boiled/santized. I found a much less expensive basement apartment just a few blocks away- on a quiet dead end street with very nice neighbors and NO BUGS or MICE! Oh my god- what a relief! Unfortunately- my parents took some of my stuff, and didn't sanitize it thoroughly enough and now they have roaches in their house. Sometimes I read the reviews of Flowerbranch Apartments on Apartmentratings.com and I feel so much sympathy for the current tenants there who are living there now. Yes- there is life after bedbugs, roaches and mice... but for me- it was only after I gave up most of my material possessions. But that's a fair price for being able to sleep through the night... and not worry about gross things crawling everywhere always.
ItchyinSilverSpr ing

Easton, PA

#8 Oct 29, 2008
Ramona wrote:
In reference to the concern of the above tenant about bedbugs issue he is experiencing, I would hate to be the one to inform him and everyone that have visited this site and read his story that Josett Baldomar will not take any measures in resolving his bedbugs problem or any other problem at this community. As a former employee, I have witness the carelessnes of the Property Manager. Half of the time she's not even present to consult with her about all of the unpleasant issues happening in Flower Branch Apartment. Unfortunately, in order for all of those bugs and mices to go away, this community have to do serveal amounts of treatments or even close down the community because as mentioned before witnessing all the apartment I saw, I was not confortable in renting to any one knowing the problems they were going to face. But my advice who lives in the community, The manager is not on your side and she will never take care of your needs accordily.
Oh Ramona- it makes me sad to hear that someone who paid so little attention to the needs of her tennants is *still* employed there. There's something deeply wrong in the management of that place. Obviously, the owners are more concerned about making a quick dollar now than providing decent housing for their tennants. It must have been very difficult to work in a place like that.

I agree with you- they need to do some major rennovating. The city should condemn the place- or fine them- until they're up-to-code. I made a point to write letters to the Maryland housing authority- I hope others do as well.

When I lived there- I thought about forming a tennant's organization. Groups like CASA de Maryland help with this. Tennants can protest, go on rent strikes, ect.
mad tenant

Silver Spring, MD

#9 Dec 21, 2009
I rent an apartment at white oak towers, and it is obvious that the manager Evelyn has some some competency issues. She has not led her staff to appropriately provide for the residents. In this recent snow storm, inches of snow fell ober ten complex. Although have days of warning, the management failed to plow the back parking lot and barely plowed the front carpark. The chaos that ensued was crazy. The 3 inclines in and outside the complex were the sites of groups of people pushing cars, arguing, fighting, all with women and children outside in the snow with cars sliding dangerously on the tslippery and unploughed slope. This slope is now turned to ice, and many residents, like me are now trapped on here and unable to go to work.

the fact that the negligence of this manager has not only isolated and inconvenienced all the residents, but endangered everyone in this building. I pray that there are no medical emergencies that would prevent medical personnel to get tot the building cause the manager and company should be held liable. The certainly should be paying my for not being able to get out of the parking lot!
creepy crawlers

Fairfax, VA

#10 Feb 3, 2010
There is a tenant in my building whose apartment is infested with bedbugs. It is so bad, whereever he sits, (lobby and communitive areas), he drops these bugs. It also was noticed the bugs creeping noticeable on his body. When he leaves a chair, an inspection is made and bedbugs were killed, blood staining on the chair. We have asked management to resolve this issue and they claim the tenant won't allow them into his apartment. It is also said by management that the exterminater refuses to go into his unit because he has so many clothes and junk, making extermination difficult. I should think it is manatory to inspect and use a terminator to kill this bugs. Management no longer seems to be interested in pressing further issues with this tenant. I am worried that this infestation will contaminate us all.
Solutions

Richmond, VA

#11 Feb 23, 2010
Contact the Montgomery County Housing Code Enforcement Department at www.mongtomerycountymd.gov
The will force managment to remove the bedbugs.
Susan

Washington, DC

#12 Mar 6, 2010
I am wondering where this manager lives .There are so many cases of bed bugs in the United States.The regular bug spray wont treat the problem it has to be done professionally with special treatment.Some of these apartments just want to collect their rent at the end of the month but when there is a problem they fail to take care of it.
Kappa

Washington, DC

#13 Jun 8, 2010
We are having the same problem at Top of The Hill Apartments, Temple Hills - mainly mice and roaches!! But most disgusting are the trash shuts and the attitude of the new staff. What gets me boiling is that some staff members think that they OWE us (tenants) something, but I need to remind them that without tenants - NO jobs!!! Our manager is great, but the new Asst Manager is whacked and mean!! I can bet you that the properties in Alexandria or anyone of the properties in Va are not having that problem!!!
My next move is to call 7 On Your Side and put them on the spot!
NEW TENANT FED UP

Fort Huachuca, AZ

#14 Jul 6, 2010
I agree with Kappa. I too currently live in TOTH and saw a mouse in my apt over the weekend. I DONT do uninvited wildlife! I've only been there a short time (less than 7 months) and I have had more notices on my door about exterminations than I can stand. When I looked at this place, of course I was assured that rodents/bugs were not an issue...I should have follwed my first mind. I cant forget to mention the "break in" notices, both car and unit AND the car jacking that also took place.
Another New Tenant Fed Up

Hyattsville, MD

#15 Jul 18, 2010
I moved into Village Square North Apartments at the end of May. By the time I paid my first month's rent my daughter had been eaten up by BEDBUGS. Where me moved from we did not have any problems with bugs. My husband found them on her mattress we had to throw the mattress away. I called the rental office and they stated that the bugs must have come from the moving truck. That was bogus because before we moved any furniture into the house we saw them. We had no idea that they were BEDBUGS because we had never seen any. They are trying to rectify the situation but we have to live out of plastic bags during this process of three treatments which last 6 weeks. However, they are only treating our apartment, if, after this treatment we see any of those bugs we are out of here. The rental office said they will not reimburse us for the cost of all of the laundry we had to wash and clothes we had to put in the cleaners. This is unacceptable!! My husband and I are out of here the minute our lease is up.
Dont_Stay_With_K ay

Germantown, MD

#16 Dec 14, 2010
Trust me when I tell you that this is one of the WORST appartment companies in the area hands down. Their employees are rude and forgetful and they also have policies in place that allow them to more or less do whatever they want.
Concerned residents

Hyattsville, MD

#17 Apr 20, 2011
Our front door got vandalized two weeks ago and until now the management company has done nothing apart form sending correspondence. All we require them to do is fix the darn door so people feel safe. How long does it take for Lowes or Home Depot to measure and build a door. This is so ridiculous it is not funny.
Maybe getting the news media in will make a difference.
Ex tenant

Fort Huachuca, AZ

#18 Aug 4, 2011
FLOWER BRANCH APARTMENTS has really gone done. I moved in Flower Branch Apts in 1984, maybe they were not under KAY MANAGEMENT THEN. We moved in 2003 to NOB HILL APARTMENTS. WHICH IS A 100% BETTER. AND, IN 2003 KAY MANAGEMENT STARTED CHARGING THERE TENANTS FOR WATER. NOW, THEY DO NOT HAVE A METER IN EACH APARTMENT, HOW ARE THEY GETTING AWAY WITH THAT. NOB HLL/which is own by SOUTHERN MANAGEMENT DO NOT CHARGE US AT ALL. FLOWER BRANCH APARTMENTS ARE FILTY AND EVERYBODY IN THE WORLD LOOK LIKE THEY CAN RENT THERE.

MY PROBLEM WITH THEM WAS, THEY LET SOME YOUNG PUNK MOVE OVER TOP OF OUR HEAD. AND EVERY NIGHT HE HAD SOME PARTY. WE WAS SICK OF IT. THEY ACT LIKE THEY COULD NOT CONTROL THIS. MY HUSBAND AND I ARE MIDDLE AGE. AND WE DID NOT WANT TO HEAR ALL THAT LOUD NOISE EVERYDAY/NIGHT. SO WE MOVED TO NOB HILL ON THE TOP FLOOR. I MIGHT HAVE A FEW ROACHES BUT NOT MANY. I ONLY SEEN 2 MICE SINCE I BEEN WITH THEM SINCE 2003. I LOVE SOUTHERN MANAGEMENT.
IF, ANY BODY READING THIS FROM KAY MANAGEMENT YOU NO WHO IS THE WRITER.

T. NEWMAN
Ex tenant

Fort Huachuca, AZ

#19 Aug 4, 2011
I mean GONE DOWN! DOWN AND DOWNER!!!!

T.NEWMAN
kay management

Washington, DC

#20 Aug 26, 2011
all KAY MANAGEMENT PROPERTIES HAS GONE TO THE DOG.....

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