Review: Us Air Duct & AC LLC

Review: Us Air Duct & AC LLC

Posted in the White Oak Forum

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Debi

Silver Spring, MD

#1 Apr 25, 2010
T y usair !!!!
Joe wallas

Fort Lauderdale, FL

#2 May 29, 2010
Ivery good servos well done
Dave

Reston, VA

#3 Oct 14, 2010
Worst Bait & Switch I've ever seen! Coupon worthless except to get them in the door.
As a local real estate agent, I have never seen such fraud and will make sure no realtor or homeowner I come across will ever use this horrible company!
air duct cleaning md

Chandigarh, India

#4 Nov 9, 2010
Thanks for posted your address. Is your rates are low?Please send low rate services
Vicky

O Fallon, MO

#5 Jul 14, 2011
Coupon definately worthless and once they were in my door the price started going UP. People READ All the fine print on that "terms and conditions of agreement" before you sign. They did NOT have the MSDS for the chemicals and didn't even know what I was talking about when I asked for them. What a rip off.
david jones

Leesburg, VA

#6 Aug 5, 2011
definitely bait and switch. left the return vent untouched and filthy. their coupon indicates a return cleaning. i tried to get them back out and they back pedaled.
MP - MARYLAND

New York, NY

#7 Sep 13, 2012
US AIR DUCT CLEANING IS A RIP OFF. DO NOT USE THEM. HALF ASS JOB. ONLY DID PARTIAL VACUUMING OF VENTS. ATTITUDE FROM WORKMAN WHEN TOLD HIM THAT I ONLY WANTED WHAT WAS STATED ON THE COUPON. NEVER TOUCHED MY FURNACE, WALL VENTS OR CEILING VENTS. HE RUSHED AND JUST WANTED TO GET OUT OF THERE. DO NOT USE THIS COMPANY.
RC - Reston

United States

#8 Sep 24, 2012
Should have read these commengts first -- their ad says ALL VENTS, but they claim this doesn't include return vents. After they left I was upstairs and they never even removed those vent grills -- only removed the grills on the main floor where I was. After they left I noticed that one was not een replaced. They were in and out in less than half an hour adn did a really, really poor job. Do NOT use this company.
Casper

Alexandria, VA

#9 Dec 3, 2012
Well, I wish I have done my research on this company. I, too, very embarrass to admit that I fell for the $49 air duct cleaning ad. When they showed up, they said that the $49 special is for cleaning around the vents, not a DEEP cleaning where they went deep into the vent. So, they price was $1000 for my 3 level townhouse - approx 1500 sq ft. I asked for a discount, and he asked where I work. I asked what does he mean? and he asked if I work for the gov't? He gave me 10% off, total bill was $901. This includes deep cleaning the Air Ducts, Sanitizing it, cleaning the dryer vent, and cleaning the coil that has mold growing. It also came with 3 years of 6 months regular inspection/maintenance of the AC/Heating.

Then I found an article on the BBB about this company:
http://stlouis.bbb.org/article/bbb-alert-us-a...
The picture matches the ad and so does the stories in regard to the price increase once they showed up.

The guy told me that they have been around VA/MD in over 10 years. Anyway, I am going to have my regular AC/Heating company to come out and inspect the work to make sure they didn't mess anything up. I am freaked out now!
yshres - Oakton

Dumfries, VA

#10 Mar 7, 2013
Saw their coupon for the $49 vent cleaning and thought it was a worth a try. First off they went to the wrong house and almost drove away until I called them to tell them we are a couple houses down when we saw their van. As soon as they came in, they checked out the furnace and tried to haggle us for extra services like a UV lamp that would cost $600 then a "full air duct cleaning" which would cost an additional $850. I was under the impression the coupon was for a full air duct cleaning after talking to a representative on the phone.

They did a half-ass job on the vents, brought mud and dirt from outside (and thus dirtied our floors and carpets) and didn't even bother reinserting most of the vent covers. Not only that, but they were rude. The main guy was rude to my father, getting easily annoyed when when my dad would ask for clarification. He was obviously upset we were not getting the package that would cost us around $1500.

I would NOT recommend using this company or this coupon.
quinik

New York, NY

#11 May 2, 2013
I wish I had read these reviews prior to having these people in my house truly was a bait and switch with a coupon for $79. It was clearly to get into the house. once in the house for about 2 minutes I was given a 1600 dollar estimate after I said absolutely not I was told was cost an additional 179 to clean out the dryer vent then I was given an additional quote of $900 to do and antibacterial formula because my house is contaminated with bacteria! to add insult to injury they would not take a check only a debit card or cashthese people need to be [email protected]
Jerry Price

Delray Beach, FL

#13 Jul 26, 2013
Well I will add my name to the I got ripped off by USA AIR DUCT CLEANERS. Yes they tried the bait and switch but the big problem was that when they blow out the vents it doesn't just go in the vacume. It went out the other vents. Had a white powder all over my floors. It took me two hours to clean their mess up. The air was so bad in my house when they finished that I had to put all the fans on and open all windows. I'm just so mad at the damage that thye did. Someone should report these morons that work for this company.
George

Muskegon, MI

#14 Sep 9, 2013
I wish I had been this site before I had their services. This is a total rip-off and dishonest company.
David Leesbur

Washington, DC

#15 Oct 7, 2013
Total Rip Off - I wish I read these comments before calling them. Do Not Use !!
mor

Hyattsville, MD

#16 Oct 15, 2013
this is a shit company, totally rip off
SEM

Washington, DC

#17 Nov 22, 2013
As above, the coupon is worthless and they will try to talk you into lots of things you don't need, as well as doing a very poor job of cleaning the ducts. Even worse, they left something disconnected inside my furnace and didn't find it when I called back. I had to spend two cold nights without heat until another company came and found the problem right away.
John

Parkville, MD

#18 Nov 22, 2013
MP - MARYLAND wrote:
US AIR DUCT CLEANING IS A RIP OFF. DO NOT USE THEM. HALF ASS JOB. ONLY DID PARTIAL VACUUMING OF VENTS. ATTITUDE FROM WORKMAN WHEN TOLD HIM THAT I ONLY WANTED WHAT WAS STATED ON THE COUPON. NEVER TOUCHED MY FURNACE, WALL VENTS OR CEILING VENTS. HE RUSHED AND JUST WANTED TO GET OUT OF THERE. DO NOT USE THIS COMPANY.
U.S. Air Duct is at work again! My grandparents had a coupon for $49 to clean their vents and ducts. They were shown a picture of a mouse, mold, and dirt in the furnace. The tech stressed that this was extremely hazardous, and that without having their furnace cleaned, they would not be able to run their heating or air conditioner. This company should be shut down! The coupon was also to clean the dryer vent; however, they did not clean the outer portion of the vent. They emphasized that the dryer vent could cause a fire, yet they left it dirty. The toal of this service went from $49 to $850. U.S. Air Duct is a dishonest company! BEWARE!
NOV 2013 Germantown MD

Redwood City, CA

#19 Dec 11, 2013
US AIR A/C and duct cleaning is totally a ****SCAM****... Not sure how to report them as they are not BBB Acredited.. Pl don't fall for $$ coupons or even call them as they have atitude and will insult/offend you for questions..
Anyways, they came to my house and just vaccum'd the outside of vents.. even the return.. When I asked to do the full duct cleaning, they said "No one will do full brush cleaning for $79".
I should have seen these reviews earlier.. They asked me to do a mold and bacteria cleanup for $1980 or install UV lamp for $680.. Pl save yourself time and money.. "NEVER FALL FOR THIS SCAM/FRAUDULENT COMPANY"
Andy Escobar

Lexington Park, MD

#20 Jan 2, 2014
These people are thieves contacting BBB someone needs to step up and do something about these people.
SAM Upper Marlboro MD

Hyattsville, MD

#22 May 11, 2014
DO NOT USE US AIR A/C. I was leery of the $49 price, but set up the appointment anyway since they were actually recommended by a friend. Within 4 minutes of entering my home, I was shown a picture of my furnace containing mold. It was not a picture of my furnace. One tech hooked up the equipment and started to work while the other tech sat at my table and dramatically told me that he wouldn't live in my house with all the mold, coughed and sneezed, went into my powder room and blew his nose. He told me for $1600 they could treat my system with chemicals. When I declined, he said I should at least install a $700 UV light. The process took less than 1/2 an hour. They claimed they serviced the main ducts and the returns did not need cleaning. They also did not even change the air filter. They left unhappy. I then contacted a company with NADCA affiliations and got my ducts cleaned properly.

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