Review: Central Dupage Dental Group -...

Review: Central Dupage Dental Group - Spencer C Nicholson DDS

Posted in the Wheaton Forum

Robert Arcaro

Warrenville, IL

#1 May 17, 2010
“Charged for services that were not preformed.” Our family needed a new dentist since our family dentist retired. I explained this to the receptionist at Central DuPage Dental Group. They said they would set me up with a dentist. A couple of days later, I came in to evaluate their facility and I did meet with Dr Nicholson. I asked him about five questions; for example, if he would still be working with this dental group in five years. He said most likely not. After a few more questions, we quickly came to the decision that this way not the dental office for me. I thanked Dr Nicholson for his honesty and left. There was no oral evaluation; Dr Nicholson did not look in my mouth. However, my insurance company was billed $80.00 for an oral evaluation. I should also mention, while in the waiting area I had an opportunity to hear and see the administrative staff. I noticed at one point the administrative staff talking about their shoes while a phone call went unanswered. During one office discussion, an assistant said that another employee called in to say she will be late and then said to the others “I told her not to hurry and get into an accident, unless of course you are driving your boy friend’s car”….. Regarding the administrative staff, these are little things. However, you it just made you question their professionalism.

I called my insurance company, Blue Cross Blue Shield, to let them know that this bill they just paid is not right.(no money out of my pocket… but just not right in this day of high medical cost) The insurance company called Central DuPage Dental and then got back to me. BCBS was told by Central DuPage Dental that they remembered me and that I was a problem from the beginning and that Dr Nicholson did an oral evaluation that took about twenty minutes. All this is not true, I hardly interacted with the admin staff; I was a silent observer. I met with Dr Nicholson for less the 5 minutes and he never look into my mouth. How competent Central DuPage Dental is I can not say; I did not have any work done there. But if there is a problem, I do know how they will react.
Dee Hobbs

Chicago, IL

#2 Nov 1, 2010
Dr. Nicholson seemed competent and professional although he did only routine cleanings for me. Unfortunately, the unbelievable mismanagement in this office would cast a bad light on Dr. Salk! Last year I made my annual appointment the required 8 months in advance, and took off a half day of work --only to find the office CLOSED. No call before the appointment and no response to my SEVEN follow up calls. I finally went to the office and was told in a very indifferent manner by one of the office staff (I use both terms generously) that the office closed because of the snow storm.(Note there were no closures of schools or other offices on that day.) A shrug in response to my question about lack of a call to advise of closure and response to calls. I asked to see the office "manager " (fool that I was) and was told I would need to make another appoinmtent (are you ready?) for 6 to 8 months from then. Oh, and I was warned that I shouldn't try to get in as an "emergency" because other patients had done so ( in desperation for an appointment). I'm not sure what punishment was inflicted--
And for those reviewers who seem puzzled or indignant by the many negative reviews, perhaps you have endless hours and months to spend trying but failing to receive minimal courtesy and follow up, I don't. However, I will make time to report this office to all appropriate county and professional associations, and will do so in the next month. I find it hard to believe they could keep affiliation with any respectable group that becomes aware of the extent and risks of this level of mismanagement and mishandling of patients. This I know. At some point a lucky attorney is going to cash in big on a lawsuit against this group. Dental emergencies do happen. And last I heard, negligence on the part of the professional doesn't fare well in court.

Dr. Nicholson, run fast and far!!!

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