Beware of This Company-Andrews Oil Co...

Beware of This Company-Andrews Oil Company, They're Ripping people off!

Posted in the Wethersfield Forum

Oil Consumers Beware

East Hartford, CT

#1 Oct 4, 2011
One of our friends just looked at their bank statement and say several charges in the last few weeks for hundreds of dollars from an oil company, Andrews Oil of South Windsor.
Now my friends have not gotten any oil deliveries in over 6 months! So why does this company think they got the right to charge them several hundreds of dollars for oil they are not even delivering to them?
Just went online and saw other consumers complaining about this same company! If you have to get oil from them don't give out your bank account number to them! They are ripping people off hundreds of $$ for oil they are NOT delivering in the first place!
Larry

South Windsor, CT

#2 Feb 9, 2014
I have used Andrews oil in the past for many years.I stopped being their customer because of this guy that works there.His name is Sam,what an asshole he is.I had work done at my house that wasn't done to my satisfaction,so I called to see why the work was done poorly and I got told where to go ,screamed at and told never to call back and then Sam told me in his choice words that it was my problem now that the work was done poorly. But they still charged me,and they charged my account more than once. BEWARE OF THIS COMPANY!!!
Very unprofessional

Worcester, MA

#3 Feb 15, 2014
Wow, never have a issue with this company, after 7 years of delivery service and many many referrals I got the nastiest voice mail I have ever heard in my life. A down right threat, with the"you better do and all." Had a situation with them several years ago as well with them being extremely rude and extremely insulting. And no, there was not any money due. And no they can not deny this threatening call, I have the voice mail to prove it. I will never use this company again and they can trust I would never refer them again. Next complaint, BBB.
John

Newington, CT

#4 Feb 19, 2014
Sam is smarter then all of you and is so stressed out id like to see you do his job. Or Kevin. Or the girls for that matter . It's a family. Owned business and I have beeen a loyal customer for x years . Wth no problems.
Ted

Hartford, CT

#5 Mar 13, 2014
John wrote:
Sam is smarter then all of you and is so stressed out id like to see you do his job. Or Kevin. Or the girls for that matter . It's a family. Owned business and I have beeen a loyal customer for x years . Wth no problems.
I don't think that stress is a valid excuse for poor customer service. No doubt they may be nice people, but their service corps appear to be poorly trained and about as cordial as Sam. And judging from your sentence structure, spelling (in)ability and the belief that X represents some sort of numeric value...I'd guess this was written by Sam's 5 year old son.
Dissatisfied Customer

Windsor, CT

#6 Apr 15, 2014
Anyone who does business with this company is nuts! They do not stand behind their product or services. They have sloppy unqualified service technicians, their service manager is an a__hole (as Larry pointed out above), and they treat their customers terribly (even if you've done business with them for years). DO NOT DO BUSINESS WITH ANDREWS OIL, YOU WILL BE SORRY IF YOU DO!
Jim

East Providence, RI

#7 Aug 5, 2014
We entered into a contract for complete HVAC job in May, work supposed to be done no later than June, since it was the summer. The above Company did not do the work until September. Very shoddy service, they do not stand behind their work and service and seem to imply that they should not be held accountable for their inability to properly serve their customers....Watch out, buyer beware...
UConnie

New Britain, CT

#8 Sep 5, 2014
DON'T do business with them. They look up your information and create service contracts and just start delivering oil automatically and then billing you for it.
Beware

Bronx, NY

#9 Dec 4, 2015
DO NOT Use this oil company!! They are: Thieves,Liars, and threatening! To many problems to list them all here but the other reviews pretty much says it all!!!!
westhartford

West Hartford, CT

#10 Dec 15, 2015
Andrews Oil of South Windsor double charged for parts with a manufacturers warranty, if a part has a warranty at least have the decency to make the homeowner aware and charge for labor but not the part. Stay away from this company

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