Auto Computer Exchange **Beware**

Posted in the Weston Forum

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Ripped Off

Antioch, TN

#1 Feb 8, 2011
Just a consumer beware!!
This is the worst company I have ever purchased from. More then willing to take my money. They sent a part that did not work, then another one that worked for a day! Upon request for my money back they refused stating I could have store credit. After faulty parts, I fixed my truck and do not need ANYTHING from this company except my money back! I checked them with the BBB which I should have done first and found out they have had alot of complaints..
I do not recommend them to my worst enemy!!
Please do yourself a favor and shop elsewhere...

Ripped Off

Antioch, TN

#2 Feb 8, 2011
In case your wondering who this site is, this is a direct link to them!

Sacramento, CA

#3 Nov 18, 2011
Thank you very much! I was just about to purchase from them when I found this review. I got all the way to the shopping cart and then decided to do a quick google search for "coupon codes" related to this site to see if I could save a few more bucks. Then google found this page. I'm glad I checked. Holy cow do they have a horrible rating with the BBB! I'll take my money elsewhere! Thanks much for the heads up.

Toronto, Canada

#4 Dec 7, 2011
I wish I searched this before I to, got f@#$'d over by these guys !! Next time I will do more research. Do yourself a favor and DO NOT DEAL with autocomputerexchange

Washington, DC

#5 Dec 19, 2011
I ALMOST ordered from these guys, but their shipping was the deal breaker for my debit card. I was less than a dollar short. So, I went looking for a coupoun code and found this board. Apparently, Auto Computer Exchange is like a rash all over the Internet. I am so sorry that they are still able to rip people off like you've described.
paul hendrickson

Mukilteo, WA

#6 Jan 5, 2012
Jim wrote:
Thank you very much! I was just about to purchase from them when I found this review. I got all the way to the shopping cart and then decided to do a quick google search for "coupon codes" related to this site to see if I could save a few more bucks. Then google found this page. I'm glad I checked. Holy cow do they have a horrible rating with the BBB! I'll take my money elsewhere! Thanks much for the heads up.
I also was looking for a coupon code and found this blog. I definately dont need any more stress ... my jeep is giving me all the stress i can handle as it is. Guess I'm going shopping again.
bill j

Hollywood, FL

#7 Feb 9, 2012
Saw all bad reviwes they are the best price ecm for my caravan was great they sell alot I must have got a better mechanic then everyone
bill j

Hollywood, FL

#8 Feb 9, 2012
very good no problem
auto computer exchange

Hialeah, FL

#9 Mar 1, 2012
dont buy from this people they are criminals !!! the owner and guillermo are the worst!!! dont trust them rip me off!!! no warrantys or money back.STAY AWAY!!!
Auto computer exchange

Millington, TN

#10 Mar 14, 2012
They've sent me a total of 4 bad ECM's. Three of which were bad from their facility. I've asked for the money back for only one ECM and they refused, told me to call my credit card company, and hung up.

Don't buy from them. They're a joke of a business.
Don maui hawaii

Wailuku, HI

#11 Apr 4, 2012
I had ordered a ecm from these guys on 03-22-12 and now today is 04-04-12 and just called them at 10:30 hawaii time, and talked to a machine saying that they are all busy at this time so leave a message, and no response, i've called them a number of times and they say it's on the way it's been 13 days and still no computer, but yes they took my money
Just In Time

Scotch Plains, NJ

#12 Apr 30, 2012
Thank you all for writing these reviews!!! I was just about to place my order from them when I found these reviews. I got all the way to checking the Terms and Conditions box and then decided to do a quick Google search for "coupon codes" to see if I could save a few more bucks. Then Google found this page. I'm glad I checked. Holy crap I found all these horrible reviews! I even called them and some young EXTREMELY RUDE guy answered the phone, he was so rude, and then even had the rocks to say "well you gonna order or what?" and this was after he was totally rude to me! I said "I WAS, BUT NOT ANYMORE!!!" I'll take my business elsewhere! Thanks BIG TIME for the heads up!
Richard Dobronus

Fort Lauderdale, FL

#13 May 22, 2012
Like many people I wanted to do some quick background checks into this company before purchasing. I found an item on their ebay store which has been in business for over 10 years. They have stellar reviews as well as one of ebays most prestigious ratings of being a "Top-rated Seller" I was shocked to find negative reviews. I am in the auto repair industry so I am pretty familiar with replacing these units on cars. I find it extremely difficult to swallow some of these reviews... for example, the person saying they received 4 bad units. 4! In my experience, people try to install these units themselves to save a buck and end up frying them within seconds. They turn around and try to blame their ineptitude on the PCM being faulty in order to try and CON their money back!!!
4 PCM'S! Really? Come on people...what is more likely? Anyway, these guys are easy to talk to and purchase from. I've bought several PCM's from them over the course of a few years and have yet to send one back...this is part in due to the fact that they are all being installed by a TRAINED PROFESSIONAL! I HIGHLY recommend these guys!

Mesquite, NV

#16 May 22, 2012
Being female, I am sometimes hesitant to buy anything automotive related. The staff at Auto Computer Exchange went out of their way ensure I purchased the correct part and explained in easy to understand terms all that had to be done and by who. I left there feeling like I hadn't been taken advantage of. After my mechanic saw how much I paid for it, he told me I got it for a steal. My car is working great. Thanks!!!!

Caddo Mills, TX

#18 May 28, 2012
FILED WITH BBB ON 05/28/2012,

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 90152764.
Correspondence regarding this complaint will be emailed to :
Please print a copy of this for your records.

Filed on : May 29 2012

Filed by :
306 S Church St 306
Blue Ridge TX 75424

Filed against :
Auto Computer Exchange, Inc.
5414 Stirling Road
Davie FL 33314

Complaint Description:
I CONTACTED BRIAN WHO IS THE MANAGER OF THE COMPANY ON 4 DIFFERENT OCCASIONS AS HE TOLD ME THAT HE WOULD REFUND 100% OF MY MONEY BACK TO ME SINVE WE COULD NOT GET A COMPUTER TO WORK ON MY 1996 DODGE RAM 1500 3.7L ENGINE. EACH TIME I CALLED HE PROMISED THAT MY REFUND WOULD BE MADE AND i STILL TODAY HAVE NOT RECIEVED MY REFUND. I DO TRUST BRIAN THE MANAGER I THINK THERE IS SOMEONE THAT IS NOT FOLLOWING HIS ORDERS BUT I DO NEED MY MONEY ASAP. ON 5/22/2012 THIS EMAIL WAS SENT LAST> $98.80 still owed need to clear the account please submit payment and please keep your word. SIR, ARE YOU GOING TO KEEP YOUR WORD TO ME? I SURE HOPE THAT YOU ARE HONEST AND MEAN WHAT YOU SAY AND STICK TO WHAT YOU TELL YOUR CUSTOMERS. These if you look are exact payments we sent to you, please submit the remaining balance of $98.80 please. Sir the box has your name on it as the post office lady wrote it for me and it was delivered this am and you said that you would refund me 100% I originally paid $183.00 and then you refunded me 111.44 and then I sent you back another $100.00. So if you would send me 171.56 we will be even again and I appreciate you trying to get a computer to work for my truck: However sir you have only refunded me the $72.76 which means you still owe me $98.80, and if you told me the truth about refunding me 100% of my money back and I do hope that you keep your word. the 111.44 you were talking about I had resent you $100.00 of that money back when you sent me the last ecm making the total you owe me by your word $171.56 and then on the 18th you sent me $72.56 back again leaving you still owing me $98.80.

Your Desired Resolution:

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

What would you like to do next?
View the status of your complaint--Can't find merge code: new online complaint NEW custom link--
Return to the BBB Homepage BBB Privacy Policy

Caddo Mills, TX

#19 Jun 20, 2012
Here it is on 06/20/2012 and these guys still have stolen 98.80 from me. I am going to the police now.

Caddo Mills, TX

#20 Jun 20, 2012
I am disabled and get a disability check each month and it is a shame that these people would have to steal money from a person in my situation.

I called my bank who told me there is no monies waiting to be deposited from them, and I called Brian again who told me to call him again in one hour.

Hopefully Brian will be honest since it was he that promised me my money back.

If not after this time I am going to the police station this afternoon.
Avihu TLV Israel

Tel Aviv, Israel

#21 Jun 22, 2012
I bought an ECM in 2009, it stop functioning in may 2012, since i have life warranty i send it back' since i did not know how long that it takes, i buy through the INTERNET another one.
Three weeks pass and did not receive any of the ECM's' i call, i was told to pay for UPS shipment and core charge, they couldn't do it themselves, "good customer service"
After a month' i receive the ECM that i send to the warrany department' how i know' i receive the documents that i send with it, in the mean time' the one i bought did not receive.
O.k let's say that one of the ECM's if for the core charge' they do not bother to return the money.
I call several times' they pass me from one to another and usually after i wait and wait' the call was hung up' since i call from Israel, i made my calculations, it's better to save money and not to call, i see that people live next to them in Florida are not satisfied, i guess that a guy from the other side of the world is less threating so they can do what ever they like.
AAA Auto Parts

Macon, GA

#22 Jul 9, 2012
I've bought a number of computers from this company, most were ok. But, if you have a problem, do not expect a refund. They will not give you one. At best, you may get an in-store credit, but after going through with the numerous calls it takes to get any satisfaction, it simply is not worth it. The last time I called them, the salesman was very rude, and even hung up on me because I didn't know the answer to a question about the vehicle I needed the computer for. Not good people to deal with!!
AAA Auto Parts

Macon, GA

#23 Jul 9, 2012
Also take notice that at the bottom of this companys receipt is a statement that requires your signature that you are accepting that there is "NO REFUNDS" and that also credit card purchases cannot be disputed. So, it would be hard to take them to court.

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