Commendation for Rob Garrett, vice-president of Ameriana Bank, Westfield Branch
Posted in the Westfield Forum
#1 Mar 15, 2013
I am writing to commend Rob Garret, vice-president of the Westfield, Indiana branch of Ameriana Bank and the staff he leads. The kind of service that Rob provided me when I visited this institution a couple of weeks ago, sadly is fast becoming unheard of in our day. Recently, in my capacity as the adviser to the Westfield Middle School chapter of the National Junior Honor Society, I visited Ameriana Bank to see if they would allow me to use their coin-counting machine to count over $2000 in change that my school had raised for the Leukemia and Lymphoma Society’s Pennies for Patients charity. Mind you, I possess neither a personal nor a business account with the Ameriana Bank, but that made no difference to the good folks of the Westfield branch. The teller I spoke with most graciously showed me to the machine, demonstrated how it worked, and then hospitably offered me a cup of coffee in a variety of flavors!
When Rob overheard from his office that I would need to make multiple trips to bring in all of the boxes of coins I had, he rushed over to tell me that he would get a cart for me to use. He quickly got the cart, escorted me to my car, and personally loaded all the boxes (which were quite heavy) onto the cart and wheeled them back to the lobby for me. When it became evident that I would not be able to finish this task by the end of my lunch hour, Rob offered to finish the job himself, promising the grand total when I would return at the end of the day. Faithful to his word, Rob, indeed, had the grand total when I returned and offered – free of charge – to prepare a cashier’s check, so I wouldn’t have to carry around $2300 in cash. Rob saved me so much time and effort. Never once did he make me feel as if I were causing him any inconvenience whatsoever. Rob’s genuinely kind and humble manner made a huge impression on me, and I just can’t say enough good things about him or the institution he leads.
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