DHHR worker Vickie Carpenter

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crystal

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#1
Apr 13, 2010
 

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Hi, I'm new to the area and have recently went to the Dodd. county DHHR to get a medical card for my kids. I was assigned to Vickie Carpenter. I make decent money but I don't have any insurance. Vickie seemed to be very condescending and not very understanding. She also seemed like she wasn't sure what she was doing. After showing her all the items she asked for, I got a letter in the mail saying that I was denied because I didn't show her proof of things which I had showed her. After spending hours with customer service and days trying to contact her things finally got straightened out.

I've never had this much trouble in the previous place I was living which was Barbour county. I asked if I could have a different worker and they said they assign them alphabetically and that, that wasn't possible.

I was just wondering if anyone else has had these kind of problems (either with the dodd. county DHHR or her specially)?

Thanks, Crystal C.
Dr phil

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#2
Apr 13, 2010
 

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Well get a better job and u won't have to b on welfare. I've never heard anyone bitch about public assistance before.
Welcome to Doddridge

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Apr 13, 2010
 

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crystal wrote:
Hi, I'm new to the area and have recently went to the Dodd. county DHHR to get a medical card for my kids. I was assigned to Vickie Carpenter. I make decent money but I don't have any insurance. Vickie seemed to be very condescending and not very understanding. She also seemed like she wasn't sure what she was doing. After showing her all the items she asked for, I got a letter in the mail saying that I was denied because I didn't show her proof of things which I had showed her. After spending hours with customer service and days trying to contact her things finally got straightened out.
I've never had this much trouble in the previous place I was living which was Barbour county. I asked if I could have a different worker and they said they assign them alphabetically and that, that wasn't possible.
I was just wondering if anyone else has had these kind of problems (either with the dodd. county DHHR or her specially)?
Thanks, Crystal C.
Welcome to Doddridge. Yes she is snitty. You will find there a lot of people in jobs here in the county that have no business being there.
wideglide

Bridgeport, WV

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#4
Apr 14, 2010
 

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Ms. Carpenter has always been very nice and helpful to me.
crystal

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Apr 14, 2010
 

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Dr phil wrote:
Well get a better job and u won't have to b on welfare. I've never heard anyone bitch about public assistance before.
The job I currently have (not that it's any of your business) is part of a co-op with the degree that I'm finishing up. A downside to this job is that there are no benefits. Have you priced health care lately? Why do you think Obama signed into law the health care legislation? It was to drive the cost of health care down (among other things). I pay my own bills and I BUY MY OWN GROCERIES. I just want to make sure my kids have some coverage.

But hey, whenever the public health care kicks in, I guess we'll all be welfare trash.

I'm not bitching about public assistance. I'm bitching about the way in which I was treated and how my case was handled. Even poor people deserve common courtesy and respect. If you don't like poor people, then why be a case worker?

Since: Feb 08

Greenwood WV

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#6
Apr 14, 2010
 

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Crystal, those workers are overworked and underpaid. I've known Vicki for years and the Vicki you describe doesn't sound like her at all. But we all have bad days.

As far as Customer Service, you can't blame that on the workers. They'd much rather deal directly with their clients but the state has it set up so that the client has to call the 1-800 number now. It was a bad move on the part of the state. And it makes it harder on everyone.
dcfamily

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#7
Apr 28, 2010
 

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I have dealt with her to many times, for different people. I always end up having to call someone else to get the job done. Seems to me that she has fallen back into the sixties, flower child, if you know what I mean....
sandy

Parkersburg, WV

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#8
Jan 15, 2011
 

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i have had alot of trouble with her. she always had my papers mixed up and i would have to call clarksburg to get it fixed. she would tell me what i was going to get and i'd get a paper in the mail saying i didn't give them all my papers so i didn't get any help. they would do it over the phone it got so bad with me i just go to clarksburg and do mine and they let me and know everything is going good just call them and tell them how she is doing every time i would tell her what i was driving she would put her nose in the air or anything i told her like she just hated doing anything to help me so i do know what your talking about shes always done that to me and i never did anything to her well i can say one thing its not out of order now . so good like call clarksburg and tell them they'll take care of it for you.
april

Clarksburg, WV

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#9
Jan 16, 2011
 

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i too have dealt with vickie... we were really struggling one time and i had to apply for assistance for my family...she told me everything looked good and i should get some papers about it in the mail...well i sure did alright, they said i didn't give her the information she asked for...i just happened to still have my copies that she had actually stamped and signed recieved so i took them back down there and showed them to her where she herself had signed them, and she just acted like it was no big deal....well it was a very big deal to me. and there is no shame in getting assistance when it's needed...that's what it is there for. it's just a shame that people like dr.phil are ignorant and probably abuse it and get benefits that they don't need. anyways, i've heard a lot of complaints about vicki...she seems to be very...."self-centered " and spaced out to me...
Tee Hee

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#10
Jan 16, 2011
 

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Dr phil wrote:
Well get a better job and u won't have to b on welfare. I've never heard anyone bitch about public assistance before.
You haven't met Vicki
Julie

Bridgeport, WV

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#11
Feb 17, 2011
 

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To everyone that wants to trash talk Vickie..That poor woman works her butt off to help EVERYONE, and even comes in on the weekends to get caught up, and I know that for a FACT.. She is a very sweet and kind lady, and would NEVER stick her nose in the air or ignore ANYONE.. She has so much on her plate/mind, that she doesn't have time to stop and have a normal conversation with anyone..Yes she does seem a little spacey at times, but we ALL would too if we had her job, so walk one day in her shoes before you say this crazy stuff..Yes I get food stamps and medicaid for my children, and I am very thankful for it..My Husband is disabled and can't work and I have to take care of him, and if it wasn't for Vickie, I don't know what I would have done to find/get the help we needed..And as for losing/mis-placing paper work, its happened to us a few times, and we survived..It doesn't happen on purpose, EVERYONE makes mistakes, and everything gets worked out..It is frustrating, I know, but again, if we had her job we would more than likely screw a few things up as well..Stop throwing stones, they just might come back to hit YOU..
Past DHHR Client

Fairmont, WV

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#12
Feb 17, 2011
 

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Sometimes when you need help YOU NEED HELP! Not tomorrow or when the paperwork gets straightened out but immediate help!

These workers are overworked, granted but what happened to the ONE STOP process????

I remember a few years ago that FRN was set up to be the ONE STOP SHOP -- ONE application, ONE interview, one financial disclosure ---- This would have alleviated SOOOOOOO MUCH paperwork,frustration and hardship ---

I understand that it would have cut MANY JOBS also b/c there wouldn't have had the need for a bunch of intake clerks in EVERY department -----(DHHR, HUD, SS ---)

I wish you luck and although I haven't had the need to go back I have to say that most of these people are just overworked and stressed out.

Since: Feb 08

Greenwood WV

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#13
Feb 17, 2011
 

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The problem isn't the workers. They really care about the people they serve. The problem is with the system.
Yeah ok

Shinnston, WV

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#14
Mar 9, 2011
 

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The problem is YOU live in Doddridge county, That place is a joke, there are good people there don't get me wrong. The county itself however doesn"t amount to much more than a sespool of drugs and corruption, I personally think its very sad that police can sleep with 16 yr old girls, and keep thier job as an officer sworn in to protect and serve. Im pretty sure thats not the kind of service that was intended. Im just saying, Have a great day!!
Joseph

Bridgeport, WV

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#15
Mar 20, 2011
 
I don't know her so I don't have an opinion. I just know that there are a lot of people in Doddridge County that think they're better than everyone else. You would think they are millionaires or something the way the strut around. The funny thing is that I make more than most of them and wouldn't even think of acting like that. I'm just saying.
toogoodlooking

Fairmont, WV

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#16
Mar 25, 2011
 

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I happen to like vickie. she was very helpful when I was there. she just tells you usually if there is any help for you or not period. give her a chance. she is a nice lady really.
Roger Blue Bonnell JR

Huntington, WV

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#17
Mar 28, 2011
 

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Well, I have known Vicki most of my life and probably do not know a nicer,kinder more friendly person. It is ashame that you "beggers" are so picky about who you beg off of. I have worked my ass off since I was 18 and have not received one dime in welfare nor have I ever asked for it. It is a shame you people do not just quit producing kids like rabbits so I can pay for them and we would not even be having this conversation. I think its absolutely hilarious that you people would publicly come on this website on a computer and internet I pay for by the way and call out someone who actually is working for a living. Get a job losers I came from a trailer on monkey row and no one has ever given me a damn thing, no excuses just do it. I am sick of paying for your worthless asses. I don't care if I know you, related to you whatever get a job and stop being worthless and if you have a problem with me and my opinion stand in line because lots of people can kiss my ass.
wideglide

Bridgeport, WV

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#18
Mar 29, 2011
 

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Thanks for speaking up Roger Blue.
Roger Blue Bonnell JR

Hurricane, WV

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#19
Mar 29, 2011
 

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I also see that none of the welfare trash care to put there real names....no balls or ambition. Typical loser mentality.
well

Clarksburg, WV

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#20
Apr 1, 2011
 

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dcfamily wrote:
I have dealt with her to many times, for different people. I always end up having to call someone else to get the job done. Seems to me that she has fallen back into the sixties, flower child, if you know what I mean....
not a damn thing wrong with pot heads!!!!!

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