Officials Request CNG Investigation
Join the discussion below, or Read more at Hartford Courant.
#1 Feb 7, 2008
1.) Im tored of hearing him toot his own horn
[quote]Mary Healey, the state's consumer counsel, and Attorney General Richard Blumenthal, citing Watchdog columns from Saturday and this week, asked state public utility regulators to investigate why hundreds of CNG customers in central Connecticut received exorbitant bills in January and February.
We get it... If u didn't help u wouldn't have written about it. Im glad to see someone is helping the consumer as he is but does he HAVE to be so smug and arrogant about it?
2.)[quote]State laws prohibit a utility to make up in one month large under-billings from previous months, both Healey and Blumenthal said in their filings to regulators Wednesday.[/quote]
That is not entirely true. The utility can not force the customer to PAY the entire bill in 1 month and can not charge interest if the customer makes an acceptible arrangement, say 3-6 months.
3.)]quote]I think state regulators should fine the top five CNG officials so that they can actually feel the kind of panic their customers felt when they received bills last month ranging from $450 to over $1,300.[/quote] Billing is automatic in a company of that size. There are not people sitting an a foom on a computer/typewriter doing each bill. By the time something like that would be noticed 3-5 days worth of bills would have gone out. It has NOTHING to do with top execs... I GUARENTEE that if u were to call CNG they would set up an arrangeemnt to help you pay the bill. I personaly would have called after teh 2nd month that was obviously to low.
#2 Feb 7, 2008
]You sound like a regular Einstein.
#3 Feb 7, 2008
Have to agree with the tone of Mike's comments.
How does he narrow this down to the top 5 officials being punished for what for what he is reporting as deliberate malfeasance on the part of at least one meter reader?
How does that person or person(s) get off scott free?
#4 Feb 7, 2008
I got the exact same answer. If CNG messed up they should be out of luck. Instead I get slammed with a bill I did not budget for.
#5 Feb 8, 2008
"That is one way to teach these insensitive, callous executives a lesson they will remember. It will also serve as an example for other officials of monopolies that their customers need to come first.
A portion of fines should go to the customers who were given false information, weren't told anything, or had to spend hours trying to contact CNG. The rest should be sent to a fund to help needy CNG customers pay their bills."
Perfectly spoken, should apply to all energy companies in this state.
#6 Feb 8, 2008
You guys crack me up. Do you HONESTLY think this has ANYTHING to do with the CEO's? All his proposal will do is raise the rates. Everyone was angry they couldnt get YES network on their TV and then complained when the Cable companies raised their rates. WHAT THE HECK DID U THING WOULD HAPPEN??? Does ANYONE in CT have any idea what cause an effect is. This has nothing to do with polititions, nothing to do with Bush, nothing to do with CEO's!!! It has to do with a few meter readers pissed off at the company. The funny part is im sure these guys are fired and wont recieve the severence package I can prety much GUARENTEE the company was offering... MORONS just screwed noone but themselves.
If CNG is making the customer pay for the gas THEY USED all in 1 month I agree that is wrong. They should be allowed to make an arangement for no less than 4 months and no more than 12 months to make up the difference.
Just currious what you did with the extra money you did not have to pay when your bill came LOWER than it was supposed to? You didnt by chance think to call CNG and ask if there was a problem since your bill was low this month, did you?
Of course not... because that benefited you. It doesn't matter if a company makes a mistake as long as it in your favor. Im not at all saying that the customer should have to pay the bill all at once BUT it is a product YOU used and YOU did not pay for.
Why do I have to pay for YOUR gas thru rate increases because of a company error? Why not just be a responsible adult and pay for what you use.
#7 Feb 8, 2008
honestly... can't you cover any news that is worth while! of course people will jump all this crisis! they want refunds and credit! most want a break at any cost! with so many options available to every customer such as calling in their readings, sending in the card provided with their bill, and allowing cng access to these meter every month! if the customers honestly cared about this problem, they would have done everthing in their power to correct the problem before it got out of hand! instead, some feel that they are "getting away" with a cheaper bill and now they are paying the consequences later. It is unfortunate that the so-called meter reader caused this much trouble (if that is true about disgruntled meter readers being upset about losing their jobs!!) CNG's policy is to fire any meter reader who make up falsified readings, plus meter readers where given a chance to bid on other positions in the company! most of these guys are temps with the knowledge that the company is moving to automated reading soon.... wow
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