Auto dealer Tom O'Brien set bar high for children and employees

Dec 19, 2013 Full story: The Indianapolis Star

Tom O'Brien ran a tight ship at his three Indianapolis auto dealerships, setting out clear expectations for his 250 employees and scrutinizing every monthly financial report almost until the day he died.

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Adam

Solon, OH

#1 Dec 20, 2013
I worked at that hell hole on keystone ave back in 93-94. I was a service writer. Worse job I ever had. It's bad enough when the product was so bad that every third customer chewed you out as soon as they got out of their car. But even more of an insult was the one time Mr Obrien called me and another service writer to his big fancy office just to yell at us because his customer complained about their crap mini van. In a little over a year that was the only time he ever noticed me in his shop.
None of the Obriens " the younger Obriens were nice" knew that I was the step son of Mr Obriens uncle John Knight. I never let them know that because I didn't want any special treatment. I just went in and tried to do my job as well as I could.
One of the best days of my life was at the end of the day on Friday when the service mananger Allan called me into his office and fired me without ever asking me my side of the complaint from the front office. Thank you Allan I appreciated that because I hated that job but I'm not a quiter so I probably would have stayed there until the job took its toll on my health.
crazy

Indianapolis, IN

#2 Dec 20, 2013
Adam wrote:
I worked at that hell hole on keystone ave back in 93-94. I was a service writer. Worse job I ever had. It's bad enough when the product was so bad that every third customer chewed you out as soon as they got out of their car. But even more of an insult was the one time Mr Obrien called me and another service writer to his big fancy office just to yell at us because his customer complained about their crap mini van. In a little over a year that was the only time he ever noticed me in his shop.
None of the Obriens " the younger Obriens were nice" knew that I was the step son of Mr Obriens uncle John Knight. I never let them know that because I didn't want any special treatment. I just went in and tried to do my job as well as I could.
One of the best days of my life was at the end of the day on Friday when the service mananger Allan called me into his office and fired me without ever asking me my side of the complaint from the front office. Thank you Allan I appreciated that because I hated that job but I'm not a quiter so I probably would have stayed there until the job took its toll on my health.
Yeah screw that guy for giving you a job and expecting any kind of decent performance out of you.
Adam

Solon, OH

#3 Dec 20, 2013
I made them a lot of money selling auto repairs. Just because a person owns a business should not give them the right to treat their employees like second class citizens.

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