Review: Albania Dental
Upset former client

United States

#1 Dec 2, 2009
I received a post card in the mail right around the time I was looking for a new dentist in the New Haven area. I decided to give Albania a try. First of all, the post card claimed the office was set in a “spa setting” not true. The office left a lot to be desired. Additionally, I had to wait 45 minutes to be seen. Once I was seen. The hygienist that cleaned my teeth did a very poor job, in addition to having an ongoing conversation with other people in the office. I was told that I had 4 cavities. Never having a cavity in my life at the age of 42 I had no idea what a cavity felt like so I went with it. Upon leaving I was not given a courtesy tooth brush, tooth paste, floss or anything. I was supposed to have a follow up appointment but something told me that this was not a place I wanted to have my teeth taken care of. Today I went to a dentist recommended by 3 of my colleagues that is located in New Haven. The staff was nice. I only waited 5 minutes and the cleaning was thorough. The hygienist took her time and she was extremely friendly and mostly talked to me. To add insult to injury they hygienist took x-rays that developed directed to a computer screen that proved that I had no traces of cavities what so ever. This is appalling! I would stay far away from this dentist office. I will be making a formal complaint to the proper authorities.
Chuck

New Haven, CT

#2 Oct 29, 2013
I would not suggest visiting this dentist. The location is a bit hard to find because their signage is not great and there are not directions/landmarks on their website. Plus, you enter through the side which adds to confusion as to finding the place. Everyone was quite friendly at the desk and the dentist herself was also very nice. I did notice that I was the only one there and it was almost eerie how quiet and untrod the place felt. The cleaning and etc were fine, but upon getting routine x-rays and photos the dentist told me I had 12 cavities, which was a shock to me because I have always taken great care of my teeth and have never had cavity problems before. She showed me photos only (which showed discoloration in some grooves of teeth, but didn't show x-rays, see below). I asked her if she was positive and she was very convinced and actually made a fairly racist comment comparing the teeth of Caucasian and African-American people, and using this as justification for my condition. As I was walking out, they really tried to strong-arm me into making an appointment to have all of my 'cavities' filled and they REALLY tried to strong-arm me into getting the composite (tooth-colored) fillings, which my insurance didn't cover at all and I would have to pay thousands for out of pocket. I'm willing to bet they do this because insurance will pay them less than they would force me to pay in cash. Obviously I was a bit alarmed with the news of cavities, so I went to get a second opinion elsewhere and was told that the dentist at Albania was a quack for telling me I needed ANY fillings. There was simply some light staining in the grooves of my teeth (which is normal) and this dentist actually showed me the x-rays and explained, through showing me tooth morphology, how my teeth looked great. All in all, I was very unsatisfied with the experience at Albania and worry for future customers on whom they will try to prey. Please, go elsewhere for your dental services.
Joselyn

Campbell, CA

#3 Dec 11, 2013
First off, I'd like to say that the environment seting that Albania Dental establishes is a warm, welcoming, family environment. Every staff member treated me with kindness and respect. The Dentist took ex-rays of my teeth and met with me a few days after to confirm that i needed braces. She didn't waiste anytime and had them put on my teeth right away. I was able to remove them by her a year after and my smile has never looked better. I didn't have any drastic issues but with her care and work on my teeth, I was able to notice all the changes and improvements. I am absolutely pleased with my smile.

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