Resident miffed by lack of mail

Resident miffed by lack of mail

There are 98 comments on the Berkshire Eagle story from Dec 15, 2009, titled Resident miffed by lack of mail. In it, Berkshire Eagle reports that:

The United States Postal Service, traditionally one of the nation's most reliable institutions, won't be getting any holiday cheer from Richard S. Backer anytime soon.

Join the discussion below, or Read more at Berkshire Eagle.

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United States

#1 Dec 16, 2009
I had a fill in rural driver scan my package delivered at 8:30 AM. I have lived in the same place for 25 years and the mail on this rural route never gets here before 11:00 AM. I never got the package worth $175.00 and complained to the North Adams post master.I was given the brush off and this part time fill in driver was adamant that she remembered delivering it. What? She was still in the post office loading her car and because she was lazy and incompetant she scanned it delivered before she left the post office.I pay for delivery confirmation and priority mail for my home based business and I got neither.
Seven months later I saw her put a box in the high grass at the bottom of our long driveway.I went down and couldn't believe what I found. It was the box she had scaened delivered seven months ago minus the top of the box.The product was all there but I had to buy it twice because of this bumbling idiot.I went back to the North Adams post office and was given another run around.I then went to the postal service web site and found a telephone number for complaints. After being given a pin number for my case I had to call three more times in five weeks and each time no one knew what I was talking about and gave me a new pin number for my case. Bottom line is this incompetant young woman had the package in her car for seven months and they did nothing about the fact she scanned in the building let alone the fact that all priority mail has to be brought to your door if it doesn't fit in the rurall bax and she never did this for the year she was being paid to screw thing up.Finally she quit and moved on to another job. Also I might like to add that she has not brought priority mail boxes to other people on this rural route because she was to lazy to do so and had a story about being on a three pound weight lifting restriction. Is it any wonder why the postal service is loseing money?
lolz

United States

#2 Dec 16, 2009
USPS is nothing but a bucket of fail
observer

Lee, MA

#3 Dec 16, 2009
The USPS management's concern for it's letter carriers and it's customers rings a bit hollow. Letter carriers in Pittsfield had their routes changed to new, often longer, computer suggested routes. Computers tend to lack wisdom. The results have been demoralizing and physically demanding for the carriers. Questionable past decisions by management have resulted in Pittsfield mail being sent to Springfield for mechanical sorting and hauled back to Pittsfield. The day starts later and before the carriers can finish their routes, it is dark and more dangerous. The snow and ice on the ground compounds this. Some carriers now have to use two satchels for the increased load. Regardless of spin, there are less routes to cover the same city. Most of the people of Pittsfield can see that they have a new carrier. Be nice to them, most are making heroic efforts in the face of adversity.
ajayon

Rehoboth Beach, DE

#4 Dec 16, 2009
even if they ran out of time and carriers on Sat. In my office we would send a Part timer out first thing Mon. to deliver their mail that was missed Sat. Management was not managing very well.
Postal Worker

San Francisco, CA

#5 Dec 16, 2009
Ask a Carrier what happened to his mail.....Stupidvisors don't even know where the mail went....It was back at the office Not Delivered! Tell him to call his Congressman and complain we are so short handed on the craft side and Heavy on Mangement side.
Happy Holidays We Are Trying Our Best Believe or Not.
Kendrick

Granby, MA

#7 Dec 16, 2009
Postal workers drink way to much.
D-man

Pittsfield, MA

#8 Dec 16, 2009
I filled in with the Postal Service during summer vacation from college for a few years. I was disgusted to find out that after a few days delivering a specific route, I could complete it by lunch time, but was told that I was working too fast! If I went back to the office early, they did not thank me, only load me up with more mail to deliver, so I was taught to "take my time", enjoy a long lunch and time my route completion to around 3:30 PM, so they did not send me out. The best piece of advice I ever received while doing this summer job was "it's only mail and there is always tomorrow"! This was from someone who had more than 20 years on the same route. He said if I went too fast, I would make them look bad. When a supervisor came looking for me, I was chastised because I was too far into my route, than I should have been at a given time!

The USPS is an unbelievably poorly, mismanaged government business that is completely held hostage by the postal carrier union. Bad employees are protected and the grievance process is so flawed, you can never get rid of incompetent workers. Now sit back and wait for the next postal rate increase...
Vermont transplant

Middlebury, VT

#9 Dec 16, 2009
Wah wah they didn't want to send them out at dark to deliver the mail that was to be delivered that day. Was it a safety issue? Then hire a bodyguard. My UPS guy delivers at 7pm at my house and when I had to go to work everyday at 3am at a local hospital I wasn't told to wait until daylight. No one picked their job for them they applied for it. The money they get for stamps seems to rise every year but the service gets worse. I mailed a letter 3yrs ago still undelivered. It was to my mom so I know the address was correct and it had a return address too and I haven't got it back yet either?
Katie

Schenectady, NY

#10 Dec 16, 2009
I have had on and off mail for the past few months. Some days we get mail some days they don't even pick up my outgoing mail. Other days only half the street gets mail. It is getting very old and the postmaster needs to realize that the computer generated routes are not working with the cut hours they have put into place.
Reader

Springfield, MA

#11 Dec 16, 2009
I live in a rural town as well, and we get our mail based on the mood of the Postmaster and the mail delivery person. If the Postmaster feels like sorting it, then he/she gives it the the delivery person. If he/she feels like delivering our street that day, then we get the mail. If a package is too big to fit in the mailbox, we get the yellow card that says we have a package at the Post Office. But the carrier doesn't write on that yellow card that our street is the last one he delivers before going home, so therefore my package is in his car, at his house, over night (rather than bringing everything back to the Post Office so I can pick it up the next morning instead of waiting - again - until the afternoon when he gets to my town after delivering mail to several other nearby rural towns).

Yes, it's only mail, but as a self-employed individual, it's important to me that both my outgoing paperwork and invoices are sent in a timely manner, and my paychecks are also received in a timely manner. I'm not concerned about the LL Bean catalogs, bank statements and credit card bills (because I can take care of those online), Sports Illustrated mags, etc. But I can guarantee if the Postmaster's paycheck was dependent on whether I got my mail or not, I would get my mail every single day, without fail.

Try complaining and see how fast you get laughed at. Then wait and see how long it takes for the trickle-down effect of your complaint, with the end result being now you get your mail even more sporadically.
Missent

Pittsfield, MA

#12 Dec 16, 2009
I ordered someting from ebay and I was told that it would be shipped first class through USPS and the shipping would take 4 to 7 business days. I followed my item as it was being shipped from California to Pittsfield. My item was "missent" 6 different times. I got my package in 2 weeks. I know it's called snail mail but this was rediculous
Pittsfield MA
lovmh

Syracuse, NY

#13 Dec 16, 2009
I have a friend who wasn't getting her mail the reason they didnt know they had to cross the street , also same person cacelled the gazette as she was not getting it in the mail as she was suppose to .Too many supervisors in our post office who dont even know how it works., I also know someone who paid to have next day delivery on package ,was not delivered in 2 days , called and was told it takes at least 5 days , so why pay for a next day delivery. duh
Cliff Claven

Syracuse, NY

#14 Dec 16, 2009
For years I could almost set my watch by my mail delivery time, this recently changed.Now it can come at any time during the day. No one can tell me that this can mean increased efficiency.I also have many different carriers during the month who do not know the route and often ask me questions about Street locations and residents addresses.Who the heck is in charge and were are their brains

Since: Sep 09

Pittsfield

#15 Dec 16, 2009
observer wrote:
The USPS management's concern for it's letter carriers and it's customers rings a bit hollow. Letter carriers in Pittsfield had their routes changed to new, often longer, computer suggested routes. Computers tend to lack wisdom. The results have been demoralizing and physically demanding for the carriers. Questionable past decisions by management have resulted in Pittsfield mail being sent to Springfield for mechanical sorting and hauled back to Pittsfield. The day starts later and before the carriers can finish their routes, it is dark and more dangerous. The snow and ice on the ground compounds this. Some carriers now have to use two satchels for the increased load. Regardless of spin, there are less routes to cover the same city. Most of the people of Pittsfield can see that they have a new carrier. Be nice to them, most are making heroic efforts in the face of adversity.
excellent analysis and comment

concise and EXACT
ziggahziggahahh

Chicopee, MA

#16 Dec 16, 2009
every route is at least an hour or more longer than before..the number of packages are increased as well as the letters and christmas catalogs...it is taking longer and we run out of day light and usually deliver till 630 7 oclock every night...it also has become slower in time due to the snow and ice.. please clean your walkways and stairs..clear a nice path to your home mail box.. and salt...this will help speed up the delivery and we can get more done ...it becomes very dangerous at night in these conditions..

Since: Sep 09

Pittsfield

#17 Dec 16, 2009
Vermont transplant wrote:
Wah wah they didn't want to send them out at dark to deliver the mail that was to be delivered that day. Was it a safety issue? Then hire a bodyguard. My UPS guy delivers at 7pm at my house and when I had to go to work everyday at 3am at a local hospital I wasn't told to wait until daylight. No one picked their job for them they applied for it. The money they get for stamps seems to rise every year but the service gets worse. I mailed a letter 3yrs ago still undelivered. It was to my mom so I know the address was correct and it had a return address too and I haven't got it back yet either?
He doesn't have to get out of the truck and deliver to each and every mailbox, up every step and around every do

He bounds out of a truck and delivers one or two boxes to one address and moves on. Like a pizza guy (not to demean)

Since: Sep 09

Pittsfield

#18 Dec 16, 2009
around every dog*
street grunt

San Diego, CA

#19 Dec 16, 2009
The same management that won't keep carriers on the street for 12-13 hours/day is the same management that adjusted routes that long. The routes were adjusted using productivity metrics reflective of very low mail volume. When the volume picks up, so do hours worked. And the fact that it seems the Postal Service doesn't care? You'd be right about that. There's a handful of people in DC calling the shots and everyone else falls in line...no matter how idiotic the initiatives are. Autocratic is a word that comes to mind and voicing a dissenting opinion is viewed as insubordination.
In closing, please don't blame the carriers for being late as we have no choice. We just doing what we're told to do...right or wrong.
USPS

Pittsfield, MA

#20 Dec 16, 2009
Since when is Richard Backer being dissatisfied front page news?
Dollar Bill

Adams, MA

#21 Dec 16, 2009
2 days without mail???!!!....oh my, what a complete failure of our system, our government, right down to our President himself!!!!

It's the heart of the holiday season people!!....you know, that time of year when people (like me and you, follow along here) send 1 zillion pieces of mail, greeting cards etc......

I have officially seen it all when one man, not receiving mail for 2 WHOLE DAYS, makes the front page of the Eagle......

Sit down, sip your martini and RELAX!!....geeezzz.

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