Frontier CEO responds to slow DSL speeds

Posted in the Webster Springs Forum

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some good news

Princeton, WV

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#1
Feb 1, 2011
 
The CEO of Frontier stated that the slow DSL speeds experienced by those of us in the 304-847-**** exchange area are expected to be corrected by February 17.

Since most of what appears on Topix is unreliable, you can listen to the CEO's message at:

http://www.youtube.com/watch...
finallyfedup

Oakvale, WV

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#2
Feb 1, 2011
 
so heres hoping they get it fixed!!!!!
whats that

Birch River, WV

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#3
Feb 1, 2011
 
what about all the rest of us that isnt in 847 area? the guy from frontier told me it may take a while it had been about 10 days now weve experianced trouble and they were trying to fix it. i said it has been OVER 6 months for us.---why cant they just be honest?
hahaha

Bluefield, WV

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#4
Feb 2, 2011
 
Because their ALL liars, and all full of SHIT is why..They've been sayin for the last year that they would have shit fixed and it only keeps getting worse..Don't expect it to get any better
an update

Princeton, WV

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#5
Feb 2, 2011
 
I just finished a 15 minute conversation with the regional vice-president of Frontier in West Virginia. The fix and projected completion date of February 17 referenced in the message from Frontier's CEO applies only to the 200 plus customers in the 304-847-**** exchange area. The VP is well aware of the similar problems experienced by Frontier customers in other rural areas in WV, and he informed me that Frontier is implementing a fix in those areas affected by the increased traffic and congestion brought about by the addition of Verizon customers to the Frontier system. As the VP was only responding to my specific complaints, he did not have available to him the timetable for the completion of the fix in the other areas. The VP stressed that the "fix" is part of a two-fold plan. A short term fix (by February 17 for the 304-847-**** area) which should bring the service back to those levels experienced before the added congestion, and a longer term fix which Frontier believes will deliver on true high speed (in his words, to bring WV from being one of the least connected to one of the most connected States in the US). Frontier is also taking under consideration what, if any, type of credit to give to the 200 plus customers here that have been experiencing the slow speeds for at least the past two months.
We will wait and see if they deliver what they are now promising.
hahaha

Northfork, WV

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#6
Feb 7, 2011
 
Its all BS go Cable
that would be nice

Princeton, WV

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#7
Feb 7, 2011
 
hahaha wrote:
Its all BS go Cable
that would be nice to have cable as an option, but in most outlying areas of webster, there is no cable
would go cable but

Dayton, OH

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#8
Feb 7, 2011
 
Would love to go cable but it is not an option where I live.
not here

Rupert, WV

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#9
Feb 8, 2011
 
no cable here either. frontier just needs to take care of their customers and live up tp their contracts and promisses. period.
maker321

Princeton, WV

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#10
Feb 10, 2011
 
I was always told there is no problem. So now I have cable and Im very happy now. i live in Camden on Gauley. Very slow speeds with Frontier.
Men are scums

Craigsville, WV

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#11
Feb 24, 2011
 
Am told dsl is FIXED quit yalls bitching
1 post removed
Lol

Princeton, WV

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#13
Feb 25, 2011
 
It is still not fixed fully! Alot of slow/choppy internet!
me toooo

Princeton, WV

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#14
Feb 28, 2011
 
I called in and complained and read the letter to them that was on the front of the webster echo a couple weeks ago and they gave me a 2 month internet credit. Its pays to call.
Billy

Franklin, NC

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#15
Feb 19, 2012
 
Well here it is a YEAR LATER and speeds are often just a bit faster than DIAL-UP. Latency last night was 762ms with a download speed of .014Mbps. In other words - no video clips work (unless you buffer for oh, say, an hour or two before attempting to watch them) and a simple task such as accessing email can take more than 10 minutes.
Hahaha from Spanishburg, WV was right. They are liars of the most contemptible kind.
Yep

Summersville, WV

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#16
Feb 19, 2012
 
me toooo wrote:
I called in and complained and read the letter to them that was on the front of the webster echo a couple weeks ago and they gave me a 2 month internet credit. Its pays to call.
A 2 month Internet credit???
When I called and told them I was canceling their DSL, they offered to give me DSL for half price. LOL

I'm with Shentel now.
watchdog

Bridgeport, WV

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#17
Feb 19, 2012
 
Frontier has been to my house many times since they took over, sometime there are three of them at a time trying to figure out what to do. Best comment they have made is they need more training! still slow as dial up, disgusted.
gary carrow

Greenwich, OH

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#18
Jul 18, 2013
 
i live in ohio, frontier told me the same thing, congestion, they didnt give a fix date, as they have no idea when it will be fixed,, they will however be short one payment from me next month, i am not, will not pay for anything i dont receive, service, is what i am not getting, already on second modem, and they totally screwed the phones when the internet started,, even after the filters they sent, and the service man came out to make sure i installed them corrctly, really, we must all be idiots,,,why are we giving our money away to these companys, that promise the world and give you crap....
phoneman1

Medina, OH

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#19
Mar 13, 2014
 
What an overwhelming load of crap, I've been listening to this crap for better than 18 month. Here's the bottom line, frontier has grossly over sold there available band width and because they're not governed by the PUCO they really don't answer to anyone. Short of a really slick lawyer hitting them with a jumbo class action law suite, the will not change there ways. I wish I could get away with selling a product that I don't own or can't provide for millions of dollars.
a chease eater

Princeton, WV

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#20
Mar 16, 2014
 
frontier internet is such a joke ,a class action law suite would be nice but hard to get started,i think most of us have facebook theres a speed test you can get for free and test your speed everyday and you can post it to facebook if all of us frontier customers would do this just once a day thousands of us could flood facebook and maybe make frontier so ashamed they might try and update there equipment
the real cheese eater

Princeton, WV

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#21
Mar 16, 2014
 
a chease eater wrote:
frontier internet is such a joke ,a class action law suite would be nice but hard to get started,i think most of us have facebook theres a speed test you can get for free and test your speed everyday and you can post it to facebook if all of us frontier customers would do this just once a day thousands of us could flood facebook and maybe make frontier so ashamed they might try and update there equipment
speedtest.net or speedtest.frontier.com , but unfortunately neither of those two sites provides any free cheese :(

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