I had a decent experience. There was no owner bitching at her employees..in fact she stays in the office most of the time when I've been.
My only complaint was there receptionist is a chatty cathy who's always away from the desk. She doesn't acknowledge customers till they've been waiting on the sofa a good 10 minutes. The woman either needs to be canned or take a year long class in professionalism.
Overall, I've been back because their prices aren't sky high (I mean equivalent to a city salon) like the rest of the salons in town and they actually do a decent job.