Amber

Bellevue, WA

#1 Mar 17, 2009
"Sometimes local business is not better. I will never use anything but Kinkos in Wasilla in the future. My cousin had Ink Spot print her wedding invitations and they did a good job, so we thought lets have them do the wedding programs as well.

When I called and asked about pricing and printing options the woman was very helpful. She said that since I was in Washington they would email me a proof before it was printed. Satisfied with the process I sent the pdf files.

A few days later I get a call that they found a typo and they had already printed the page. I had a discussion with the owner about why I had not received the proof. He told me that they did not think they needed to send a proof, and I was never told that I would receive one. I am a marketing director and I work with printing places on a daily basis, nothing is ever printed without a proof. He argued that I was trying to put the responsibility of proofreading on the printer.

After going back and forth they agreed to reprint, but when we picked it up they had charged us for the reprint. BTW, the amount of money it would have cost them to admit their mistake and satisfy me as a customer $5.85.

In short, they were unprofessional, rude and apparently do not think all of their customers deserve a high level of service. If you need something printed in Wasilla go to Fed Ex/Kinkos!!! They will treat you with some respect!!"
Sherry

Wasilla, AK

#2 Jul 14, 2009
Amber wrote:
"Sometimes local business is not better. I will never use anything but Kinkos in Wasilla in the future. My cousin had Ink Spot print her wedding invitations and they did a good job, so we thought lets have them do the wedding programs as well.
When I called and asked about pricing and printing options the woman was very helpful. She said that since I was in Washington they would email me a proof before it was printed. Satisfied with the process I sent the pdf files.
A few days later I get a call that they found a typo and they had already printed the page. I had a discussion with the owner about why I had not received the proof. He told me that they did not think they needed to send a proof, and I was never told that I would receive one. I am a marketing director and I work with printing places on a daily basis, nothing is ever printed without a proof. He argued that I was trying to put the responsibility of proofreading on the printer.
After going back and forth they agreed to reprint, but when we picked it up they had charged us for the reprint. BTW, the amount of money it would have cost them to admit their mistake and satisfy me as a customer $5.85.
In short, they were unprofessional, rude and apparently do not think all of their customers deserve a high level of service. If you need something printed in Wasilla go to Fed Ex/Kinkos!!! They will treat you with some respect!!"
There is no FED Kinkos in Wasilla. Weirdo.
Anonymous

United States

#3 Jul 20, 2009
Fedex Kinko's
1900 East Foundry Way, Wasilla, AK,
DUH
Anonymous

United States

#4 Jul 20, 2009
Sherry wrote:
<quoted text>
There is no FED Kinkos in Wasilla. Weirdo.
WRONG!!!!!!!!!!
Fedex Kinko's
1900 East Foundry Way, Wasilla, AK
wasillian

Palmer, AK

#5 Sep 22, 2009
It is just a fedex shipping counter in a warehouse.
not a fedex kinkos.
DUH
Wasillaville

Wasilla, AK

#6 Oct 6, 2009
1)That doesn't make Amber a weido just out of towner.
2)That is a drop off for fex ed not a "Kinkos" You don't believe every thing you see on the internet do you Double Duh!
inkspot manager

Wasilla, AK

#7 Jun 26, 2010
Anonymous wrote:
Fedex Kinko's
1900 East Foundry Way, Wasilla, AK,
DUH
No fedex Kinkos. Just a fedex drop off station. DUH
Previous customer

North Pole, AK

#8 Jul 29, 2010
Regardless if there is a kinkos or not I think we can all learn a lesson from this and never go to the ink spot.
Cherie

Palmer, AK

#9 Dec 2, 2010
I use Ink Spot for most of my printing needs both personal and professional and have always been impressed with their service and quality.

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