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61 - 80 of 219 Comments Last updated Jul 23, 2014
Susan from Northville

Northville, MI

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#64
Nov 8, 2009
 
Art Van is full of ____!!! I bought a $1800.00 mattress on sale for 50% off, with promises and so on. Long story short, it was not even a FIRM matress which the Livonia Sales clerk told me it was, NEXT DAY DELIVERY, "not when there is a sale, WE are too busy" , found out that their SATISFACTION GUARANTEE is only good for 30 days (when I took them to small claims court), and the 15 year warranty on the mattress, well mine was measured and found to be very defective, but they claim it had a stain on it...there was no stain. When trying to get them to replace it due to increasing back problems from sleeping on it (I am 49), the general manager in corporate said there is no such thing as firm and laughed in my face, when I told them I can't even sit on the side of it without slipping off, more than 3 supervisors told me "beds are not made to sit on" and "sitting on a mattress anymore than 30 seconds is considered excessive",well.... I tried to file with Better Business Bureau, they refused to accept the report saying it was stained!!!! That is the issue..it is NOT!!! Sone one told me now that if they are a member of BBB, BBB never accepts a complaint from one of their paying BBB members...could that be why there were no records of any complaints for any Art Van. Also in small claims court, I was not even able to tell the whole story, Art Van stopped me and showed the judge warranty that I never ever saw and the case was dismissed. MICHIGANS MATTRESS LEADERS, what a laugh!!
dhl

Liverpool, NY

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#65
Nov 11, 2009
 
Has anyone purchased leather from Art Van, along with their leather protection, and when they used the conditioner or cleaner actually had color come off on the white cloth? We've had two different brown leather sets from 2 different manufacturers and a purplish/pinkish color has come off on the cloth on both sets. They have no idea what would cause it(figured defective leather, but in both sets??) and have been good about replacing the furniture for us in hopes of a resolution. But we're 2 for 2 so far. I am afraid of 3 strikes this next time around. Has anyone ever heard of this? I am wondering if it could be the leather protectant that is reacting with the dyes. I don't know what would make brand new furniture do this. We've had leather furniture for over 20 years (not from Art van) throughout our house and this has never happened. All we want is to be able to have leather furniture that doesn't have this strange color coming off...especially per Art Van's directions that we have to clean/condition at least 4 times per year to keep the warranty. Feel like we'll completely strip the furniture of whatever's coming off on the cloth over time. Please let me know if anyone's heard of this. So far, Art Van has been working with us in a professional and helpful manner, but no answers on this strange problem yet.
AngryatArtVan

Warren, MI

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#66
Dec 15, 2009
 
George48051 wrote:
We have a two year old leather couch set made by Milano for Art Van. The dye has worn off the seats and even with the leather protection Art Van says that will not cover this. This set was not the cheap one and was sold as their high-end line. The dye is coming off because it did not absorb into the leather and merely is like paint on the surface. Still arguing and will post an update.
We are having the same trouble. I'm really upset, and interested in knowing what has happened. I can't believe I spent my hard earned money on a Natuzzi set when the color is coming off.
granny smith

Crossville, TN

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#67
Dec 23, 2009
 
hey michigan people what ever happened to Federals? i left the state in 71.and also Farmer Jacks?
Dan

Troy, MI

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#68
Dec 24, 2009
 
Once I started shopping at IKEA for furniture I vowed never again to shop at any furniture store like Art Van! 99% of any furniture bought is made in China or other cheap labor countries (who's suprised about that?) but IKEA passes the savings to you rather than charge you like it's still made in the American South East. Art Van has it's market and serves it well, but Ive converted to the European style ala IKEA.
kathy

AOL

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#69
Jan 2, 2010
 

Judged:

1

Just bought a mattress set earlier this week. The first night after it was delivered, realized this was definitely not going to work. Yes we wanted firm, but after trying to sleep on it over night and being up all night with springs poking into me. I could barely get out of bed. The thing cost $1000 . Went back and wanted to get something else.Looked for at least an hour. Salesman and manager had told us we had 30 days and they usually don't do exchanges until 30 days, but sdaid we could get another, but of course we have to pay the $119 restocking fee and $79 delivery fee, so that is an additional $200 now.Basically they said it was our problem because we wanted a firm one and that is what we bought. This decision to buy a mattress is made in what, half an hour? How can you judge how something is going to be like in half an hour, especially when you have salespeople following you around trying to sell you something.We finally agree on another one which of course cost more. At one point they said one of the fees would be waived, then when he gives us the total, the fee is back on. Sorry.So now we are still here with the same bed not knowing what to do. I am sure if they took this bed back that we have they would just repackage it and sell it as new or they will be reducing it by some ridiculous price and still make money off of it.
When I went to look for their sale items, they were the same ones that were ther last week. They were supposed to be half off. Sure, they have some outrageous price on there to begin with and it is on sale. That sale price they are advertising is the price it should be anyway, without the sale. All it is is a come on. BUYERS PLEASE MAKE SURE WHEN YOU BUY A MATTRESS IT IS WHAT YOU WANT FIRST.YOU WILL GET STUCK PAYING MORE IF IT IS
NOT SATISFACTORY, AND THEN THAT IS YOUR PROBLEM. THERE CRAP IS OVERPRICED TO BEGING WITH.I WONT SHOP THERE AGAIN. I would rather buy the cheap crap somewhere else and have it not last as long then give them all that extra money.A thousand dollars is'nt a lot to them obviouslly,but it is a lot to me and now i have to shell out almost three hundred more. NEVER AGAIN. Why even have this 30 day trial? I know now to ask questions first.
wife2grumpy

Warren, MI

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#70
Jan 3, 2010
 
Mrs Burkett wrote:
Do not shop at Art Van and if you do PLEASE do not buy the warranity on there furniture, it is a rip off.(STEVE) the store manager would not honor there warranity he basically called me a liar when I told him I used the leather protecter as required,and I believed the chair was never treated in the first place. I purchased a recliner from them with a 10 year warranity on the leather. The leather tore up in 5 years and they refused to repair it even though I used the leather protecter as required. I called corporate and Stacey also called ME a lier and refused to repair the chair and they would not give me a new one although the salesperson told me when I purchased the chair if anything goes wrong with the chair it will be repaired or replaced at no cost to me if I bought the warrnity . I also called the store and pretended to be a customer and they told me the same thing on Nov 24, 2006.
They are still telling the same LIE.
YIKES that's not right. However, I will tell you that when you purchase a warranty on furniture, it is for Mechanical parts only. Hate to say it but these day you need it in writing specifically what is covered. Sorry that happened to you
Jan Highland

Highland, MI

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#71
Jan 4, 2010
 
I agree with Spell check. Not only the spelling is bothering me, check out the grammer!
Just A Thought

United States

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#72
Jan 4, 2010
 

Judged:

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Jan Highland wrote:
I agree with Spell check. Not only the spelling is bothering me, check out the grammer!
As long as I can understand the meaning of someones post the poor spelling doesn't bother me. Normally, I wouldn't do this but you misspelled grammar.
Sam

Macomb, MI

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#73
Feb 4, 2010
 

Judged:

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You just dont get it wrote:
How about actually reading your warranty before you buy? It's right there in black and white.
How about doing a little research before you buy instead of expecting a salesperson hold your hand and tell you everything will be just fine. "He should've told me it would do that!" No, you should've asked.
How about taking care of your furniture? Don't pee on your mattress and expect a new one. Don't let 5 years of corrosive body oils absorb into your leather and expect the dyes to hold up. Don't expect a $300 couch to last you until you're old and grey. Don't expect a CUSHION to not be soft.
And mostly, don't expect a store to give you free stuff because you spent money there previously. Do you expect a car dealership to give you free tires or a new transmission because you bought the car there?
Believe it or not, there's a thing called personal responsibility. Nothing is perfect and nothing lasts forever. Get over it. Art Van doesn't make the furniture any more than Best Buy makes the products they sell. A warranty covers defects and defects only. In my experience, Art Van handles actual defects very professionally. The place has been in business 50 years for a reason.
I take it you work for them they suck and will never buy another thing from them!!!!!!!!!!
FSW

Brighton, MI

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#74
Feb 10, 2010
 
I have personally had nothing but good experiences with Art Van. I have shopped Novi, Howell & Ann Arbor. Shopped exclusively there for 25 years. I have had only 2 issues & they took care of both with no problem. I can't say enough good things about them.
Brandon N

Phoenix, AZ

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#75
Feb 13, 2010
 
dhl wrote:
Has anyone purchased leather from Art Van, along with their leather protection, and when they used the conditioner or cleaner actually had color come off on the white cloth? We've had two different brown leather sets from 2 different manufacturers and a purplish/pinkish color has come off on the cloth on both sets. They have no idea what would cause it(figured defective leather, but in both sets??) and have been good about replacing the furniture for us in hopes of a resolution. But we're 2 for 2 so far. I am afraid of 3 strikes this next time around. Has anyone ever heard of this? I am wondering if it could be the leather protectant that is reacting with the dyes. I don't know what would make brand new furniture do this. We've had leather furniture for over 20 years (not from Art van) throughout our house and this has never happened. All we want is to be able to have leather furniture that doesn't have this strange color coming off...especially per Art Van's directions that we have to clean/condition at least 4 times per year to keep the warranty. Feel like we'll completely strip the furniture of whatever's coming off on the cloth over time. Please let me know if anyone's heard of this. So far, Art Van has been working with us in a professional and helpful manner, but no answers on this strange problem yet.
\
This is EXACTLY what has happened to me. I am cleaning the leather per their directions, and all the color started coming off! I was like, WTF?
I am calling them Monday to see what can be done. I moved out of state, so lets hope this will not be an issue.
former art van employee

Roseville, MI

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#76
Mar 10, 2010
 
I worked for art van for 12 years in delivery. They do sell repaired furniture that was in there shop and fixed buy some decent repair guys. Not all of them are good a couple of fat ones who are lazy but i personally always had a problem with the repaired for new stuff. I dont have a problem with the company people that i worked with were great well most of them but thats how they make there money repair and sell as new.
NLR

White Lake, MI

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#77
Apr 10, 2010
 
1. Leather does NOT fall apart
2. Abuse is not covered by any warranty on any product, from any company
3. Noone here paid $320 for a warranty
4. If you would like someone to take your complaint seriously you should probably speak and write clear and proper English
5. To anyone who would "raise hell" in the middle of a store while people are trying to do their jobs and make a living and families are making important purchases, Im sure that everyone around you felt embarrassed for you.
6. You get what you pay for
7. To all of you who are upset with a successful Michigan business, shame on you!
8. If you can't afford quality furniture or cant get financed, dont blame it on a company, take some sort of responsibility for you life and the choices you've made. You should be happy that there are good values made affordable for you to furnish your home.
Robert Beason

Clinton Township, MI

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#78
Apr 10, 2010
 
To NLR

Darn straight!
new guy in scs

Harper Woods, MI

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#79
Apr 12, 2010
 
I worked there for 18 years. 12 as a sales man and 6 as a manager. I actually made more as a sales person then i did as a manager.

The furniture in their clearence centers are sometime items that was picked up from a customers home.(including matresses) they would then mark it down a little bit and sell "as is " in the clearence centers.

I could tell you a bunch of stories but i just found this site and im at work.

You would not belive the stuff that goes on there.

Since: Aug 07

Santa Barbara, CA

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#80
Apr 12, 2010
 
I try to always buy from Michigan based companies right down to Bettermade chips, Faygo pop, and Morley candy. Things go wrong with my purchases all the time. I shop and check prices, read all I need to and still something will be broke, crushed, ripped or stained. I used to think why me. I later learned it happens to everyone. The problems have always been fixed by the companies and mostly just end up being an extra hassel.
who would have thunk

Waterford, MI

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#81
Apr 15, 2010
 
You just dont get it wrote:
How about actually reading your warranty before you buy? It's right there in black and white.
How about doing a little research before you buy instead of expecting a salesperson hold your hand and tell you everything will be just fine. "He should've told me it would do that!" No, you should've asked.
How about taking care of your furniture? Don't pee on your mattress and expect a new one. Don't let 5 years of corrosive body oils absorb into your leather and expect the dyes to hold up. Don't expect a $300 couch to last you until you're old and grey. Don't expect a CUSHION to not be soft.
And mostly, don't expect a store to give you free stuff because you spent money there previously. Do you expect a car dealership to give you free tires or a new transmission because you bought the car there?
Believe it or not, there's a thing called personal responsibility. Nothing is perfect and nothing lasts forever. Get over it. Art Van doesn't make the furniture any more than Best Buy makes the products they sell. A warranty covers defects and defects only. In my experience, Art Van handles actual defects very professionally. The place has been in business 50 years for a reason.
WOW...a person who understands that we (people) do not live in a perfect world. If you buy a mattress and you get a stain on it...who wants to touch the mattress to see if it has a defect. THATS DISGUSTING!!!! Bodily fluids people are disgusting....try being a clean person.
Confused

Waterford, MI

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#82
Apr 15, 2010
 
Life happens...things break... dont read all of the receipt...get hit with late fees and finance charges...yes of of course it is the companys fault for my lazyness. Im not going to take accountablity in my actions when there is someone I can blame, why would I...I want something free or marked down heavily...If not I'm going to make a scene...cuz thats how I role. Throw a temper tantrum just to get what I want, thats the way to go!!!!

all i can say is READ YOUR RECEIPT!!!!!People know how to buy food clothing cars and houses, why not furniture. Is it really that hard?
Dana

Marquette, MI

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#83
Apr 30, 2010
 
Has anyone out there bought the Mosaic Collection from Art Van? It is currently in their clearance center, if so what do you think of it. I realize it is not 100% leather, it is a blend, but will a "blend" have dye rub off like others are reporting? I have 2 small kids, and I just want something I can wipe clean and last me a while.

thanks!

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