do not shop at art van
oldgraymare

Warren, MI

#43 Jan 31, 2009
I've been buying furniture from Art Van for
30 years. Have had a couple minor issues that
were satisfactorly resolved. You do get what
you pay for. There's furniture there for all
budgets. Ask questions about the warranty
before hand. I wouldn't hesitate to go
buy from Art Van anytime.
uhadit

Trenton, MI

#44 Feb 3, 2009
I don't know what leather furniture is going to hold up THAT long. The furniture protector is just a lotion ... rips are rips. You can't expect Art Van to fix your couch everytime your dog jumps up on the couch and rips the cushion. That would be insane. Leather doesn't last that long. It's not that durable. Either way, I don't think I'll be banning the store based upon a one sided story. There has to be a reason why several people turned down your requests? I'm thinking next time you might want to go with a different material for your couch. Good luck to you!
formerly Fraser

Lexington, KY

#45 Feb 3, 2009
I have to wonder about some contributors' intelligence to purchase anything of substance when they write like 12 year olds.
The abundance of poor spelling in this discussion amazes me. Let's see:

Warranty is spelled warranity and warrantee
"Tear it up"........"tare it up"
protector..........protecter
interrogation..........intereg ation
upholstered..........upolstere d
their warranty..........there warranty
liar..........lier

Add to this the run-on sentences, lack of capitalization, lack of punctuation.

Or how about this?

"We are all concern about the furniture made in a third world countries..."

The winner has to be gonzalez (with no capitalizing his/her own name!) who wrote a 5 line sentence that started with no capitalization and ended with no period! Entertaining and sad.
Michael

Taylor, MI

#46 Feb 15, 2009
Do not ever do any contract work for Art Van. I was responsible for building his 26,000 sq. ft. mansion in Grosse Pointe Shores. I as well as many others were ripped off by him and his attorney, Fred Keywell. After receiving death threats, I choose to file a civil lawsuit against him. He in turn filed a counter lawsuit with grossly exaggerated allegations about me. After over 8 long years in court, which went all the way to the Michigan Supreme Court, I won and all the allegations that were filed against me were found by the courts to be untrue and unfounded. This was all because that Art van does not honor his contracts or pay his bills. If you are interested in knowing the real Art Van, please go to: http://www.unjust-enrichment.com and read the first 11 Chapters of my experience with doing business with a grossly unethical and unscrupulous businessman. This story is a true story that is based on actual facts and court documents. The image that he is attempting to portray is actually 180 degress from what he really is. The media has insulated him from any bad press because of the millions that he spends on advertising. He is a bad man.
mdog

New Baltimore, MI

#47 Feb 15, 2009
michael, you need help. you dont know what you are talking about.
Dick Harter

Roseville, MI

#48 Feb 15, 2009
You guys need to contact Mark Roberts, of Consumers Unite....he got a claim I had against Art Van settled to my satisfaction.

he's at consumersunite@yahoo.com

They rock, no matter what kind of problems you encounter....wayyy better than hiring a lawyer.
linda

Pinckney, MI

#49 Feb 19, 2009
I am looking to buy a leather living room set. Art Van has one that I am interested in. It's a Broyhill/Caine collection. The sofa reads "100% Top Grain pull-up leather. The pull up effect and patina is created by aniline dyes and special oils that permeate the hide to create the markings and shadings. Finish Affinity (3) Cushions 1.8 Density high resilency polyurethane foam wrapped in multiple layers of polyester fiber Construction Hardwoods and 3/4 plywood Spring Construction Sinuous wire" The sofa and live seat are about $1500 each. I want to buy the very best and I want it to last for years to come. Does this sound like a quality set? I like Art Van because they sometimes give you 2 years to pay without interest. Would snyone please tell me WHERE I can find top of the line leather and what I should look for? I spoke with anArt Van salesperson, and he naturally told me that the set was of very good quality. But he said that "Milan" funiture would be a step above Boryhill but Milan generally has tradition style and I am looking for contemporary. I don't mine spending a little more for quality. Please help cause I don't have a clue.

Since: Feb 09

Highland, MI

#50 Feb 24, 2009
I am now 41 years old, and every piece of furniture I have purchased has been at Art Van. I never had any problems, or dissatisfaction, until our last purchase. We purchased two beautiful Lane couches and a gathering table set with additional chair for our dining room. My husband was in Iraq for the first two years we owned the table. There was never a dinner served on it. The only products used to clean (dust) it, were the Art Van products. Then, after about ten months, the finish on the top began to "peel" away. I contacted the company and they sent a service person out. He determined it was water damage. I explained that the table had never seen a meal! I refused to let them lay the blame on me and they sent out a different service person, who said the same thing. I love the table, didnt want, or ask for a new table or a refund. I would have settled for a new tabletop. There was NO water damage to this table. In the end, I am offended that they basically called me a liar. I will NEVER, NEVER purchase another stick of furniture from this company. I've worked in retail all my life and this is NOT the way to take care of a customer to ensure repeat business. A lesson well learned!
tillie1001

Flint, MI

#51 Mar 3, 2009
What if it is one of those cases of just not getting what you paid for? I bought a $4000.00 living room set in Feb. 2008. It was not on sale, or in the clearance center. I paid extra for custom fabric, stain protection, and a five year warranty. They have now had to replace the cores in my sofa and chairs four times and the furniture only turned one year old. I have a wine console with a screwed up door, and a coffee table with enamel cracking that they threw paint on that doesn't even match the wood. I received a table with one leg longer than the rest, and one of the chairs actually pinches your bottom when you sit on it because the cushion smashes so low that the wood can be felt through it.... What happens then? They won't replace the furniture. I get told that you are "sappose" to feel the wood pinch your bottom. The service man has been to my house 6 times in one year, each of their visits being for more than one piece of furniture. I am 120lbs and my husband is 170lbs, we have one 8 year old that does not abuse furniture, and a clean house that you could eat off my floors.... So in a actual case of I received bad manufactured furniture (that they are now dicontinuing after only a year on showroom floor) how do you get someone there to actually say, "OK enough is enough, please pick out something else!"??????????
rushbuzz1013

New York, NY

#52 Mar 3, 2009
You are all correct. But it depends on where you buy. I spent a ton on a dining set at Ethan Allen. There was a tiny 1" scratch when it arrived. They replaced the table, no questions asked. On the other hand...I had a $800 Kenmore refrig. that went belly up after 13 months, one month past the warranty. Sears said "Too Bad...the repairs would be $559". Sears will never be my choice for anything ever again.
George48051

New Baltimore, MI

#53 Apr 1, 2009
We have a two year old leather couch set made by Milano for Art Van. The dye has worn off the seats and even with the leather protection Art Van says that will not cover this. This set was not the cheap one and was sold as their high-end line. The dye is coming off because it did not absorb into the leather and merely is like paint on the surface. Still arguing and will post an update.
RobertB

Hazel Park, MI

#54 Jul 17, 2009
I work for the Art Van in Clinton Township. I have had a couple customers mention damaged furniture when I do follow up calls after delivery. Every time this has happened service has taken quick care of them. In one situation a lady had some (admittedly) minor problems on a leather living room set. After her first replacement set was still not satisfactory, I helped her reselect to a different brand and she has been very satisfied. This is the usual story. Occasionally there is a person who does not use a dehumidifier in their basement during august and wonder why their veneers peel, and service has to break the bad news. Some people are quick to overlook their own negligence and expect a warranty to mean that they can treat their furniture however they want. Fortunately, these angry cases are still largely a minority. We have hundreds of thousands of customers who have been satisfied many times by Art Van furniture and service.
Warranty clarification:
1. The 5 year extended warranty protects the customer from any manufacturer defects. If there is damage caused by a manufacturer defect, Art Van will fix it or replace it. If the warranty is not used during years 2-5, it is completely refunded in form of a gift certificate.
2. The Leather Protection provides an initial leather treatment, a 3 piece kit for maintaining your leather, and a 10 year warranty against staining, unnatural discoloration (does not include damage from sun light, fire damage, or dyes), and cracking while properly maintaining the leather.
3. Fabric Protection provides an initial stain resistant treatment, and a lifetime warranty against staining. This warranty will be voided if the customer does not inform Art Van Furniture of a stain within a reasonable amount of time post-stain.
I believe Art Van Furniture provides very good furniture at good prices. We are a happy balance between the discount furniture stores (Gardner White, Value City) and the luxury/trendy furniture stores (Gormans, Pottery Barn). Art Van is the regular Joe's furniture store, and is continually being rated the best place in Michigan to buy a sofa on a budget.
If visit the 14 and Gratiot Art Van Furniture, ask for Robert B. I look forward to working with you.

Since: Jun 09

United States

#55 Jul 23, 2009
The crap they sell is China-made anyway.

Save some dough, buy furniture at Gibraltor Trade Center it's the same stuff without Art Van's huge mark-up.
Terry MI

United States

#57 Aug 3, 2009
I had the same problem with the Ashley brand they carry, it is crap under stuffed and poor craftsmanship and did not even fit in the dowl pins and the dinett was even worse! they got me and never responded to my problem x7 so def skip Ashley brand and stay away from the thin leather Art van suppliers use
ArtVan is Pinto Quailty

Warren, MI

#58 Aug 26, 2009
Was this item the combo leather and fabric?
George48051 wrote:
We have a two year old leather couch set made by Milano for Art Van. The dye has worn off the seats and even with the leather protection Art Van says that will not cover this. This set was not the cheap one and was sold as their high-end line. The dye is coming off because it did not absorb into the leather and merely is like paint on the surface. Still arguing and will post an update.
Sorry No Sale

Warren, MI

#59 Aug 26, 2009
Art Van is so overpriced it is ridicules! In fact, it is insulting to many.
Case 1: A living room assessor – One Lamp. Uncle Art sales price was $179.99 compared to $339.99. A similar lamp at Lowes sold for 49.99. A few months later, Art Van discounted the lamp to $29.99. How interesting. Imagine going to 7-11 and buying a 20 oz coke for $8. Please note that I am all for a company or salesperson to make a good commission or profit but give me a break.
Case 2: Last year went to Art Van and planned to buy a 3 piece living room set. The sales person ask if I was interested in anything else I we said the coffee table and end tables would look nice. The salesperson provided us a price (sticker). We asked for a least a 10% discount and were told that the 1 ˝ financing would not be available. We were good with that. Next, he added the furniture warranty and cleaning products in the amount of $300…Now the sale, with 10% off was over our budget. We were told the best thing to do is remove one of the end tables or the chair. Wait a second. That does not make sense. After thinking about it for 10 seconds, we realized the sales person and Art Van were not interested in selling furniture or taking care of customers. They only wanted a huge profit on top of a huge profit without moving merchandise. A week earlier, ArtVan had a 20% off sale but we could not make. The sales person said they would not honor 20% or 15% off.
After spending another ˝ hour trying our best to buy furniture, we had no choice but to leave. Later, we found similar furniture (better quality) and 40% less and free delivery.
The Numbers: ArtVan $5300. Competitor $3250.
Furniture guy

Saline, MI

#60 Sep 22, 2009
Ok I have been in the furniture repair business for years and I can give you some advice.

1. Top grain leather is the best type of leather period. Top section (toughest) section of the hide.
2. High resilency foam is better than standard density foam. It comes back into shape longer. 1.8 is industry standard; nothing spectacular.
3. Sinous coils are industry standard. A better coil would be a hand tied coil. Better feel.

Hopes this helps....
linda wrote:
I am looking to buy a leather living room set. Art Van has one that I am interested in. It's a Broyhill/Caine collection. The sofa reads "100% Top Grain pull-up leather. The pull up effect and patina is created by aniline dyes and special oils that permeate the hide to create the markings and shadings. Finish Affinity (3) Cushions 1.8 Density high resilency polyurethane foam wrapped in multiple layers of polyester fiber Construction Hardwoods and 3/4 plywood Spring Construction Sinuous wire" The sofa and live seat are about $1500 each. I want to buy the very best and I want it to last for years to come. Does this sound like a quality set? I like Art Van because they sometimes give you 2 years to pay without interest. Would snyone please tell me WHERE I can find top of the line leather and what I should look for? I spoke with anArt Van salesperson, and he naturally told me that the set was of very good quality. But he said that "Milan" funiture would be a step above Boryhill but Milan generally has tradition style and I am looking for contemporary. I don't mine spending a little more for quality. Please help cause I don't have a clue.
joe

New Boston, MI

#61 Sep 28, 2009
I found art van's to be rude, and pushy. They are salespeople, not your friend, and they will tell you what you want to hear to get you to buy. Ever see MR.ART VAN'S house in Grosse Point on Jefferson? How do you think he got that...not by selling you top quality or by honoring your warranty. You are the ads and publicity for him. Tell everyone you know how that store deal and does not give a ____ when you walk out the door after the sale!
jay

Grand Rapids, MI

#62 Oct 23, 2009
we baught a laura ashley matress from art van for 2,000 dollars, it had a 15 year warranty on it . the bed after 6 months started to sag in a spot. called them , they sent there repair man out and they told us it is under a certain amount of sagging which is normal for any mattress and that all we had to do was turn the mattress every 6 months. what a bunch of crap there warranties are nonsence there warranties are worth nothing. this store is very dishonest and sells a bunch of second hand junk. i am very dissapointed in them we spend like 10,000 dollars there and we will never , never go back.
lidz

Belleville, MI

#63 Oct 26, 2009
My brother bought a leather set about 3 years ago - with warranty. a year later, the pillows and arms started sagging. they would not do anything about it.(And it was one of the most expensive sets they had at that time). it went in the garbage - warranty and all. what a rip off ART VAN! i don't think the issue is taking a chance and getting rich. the issue seems to be that he's getting rich selling cheap furniture and no honoring the warranty. we work just as hard for our money and don't like being ripped off!

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