Don’t be fooled by the large lump sum you receive when Donna Hill prepares your taxes, you WILL get audited by the IRS and when you do Donna will be nowhere to be found. She will not return your phone calls or respond to phone messages or emails. You are in her office for literally 6 hours just to see the data entry clerks for 5 minutes and actually see Donna for 10 minutes. During those 6 hours you are in her office waiting, while you are waiting you are not allowed to eat or drink and if you have to go to the bathroom you are not allowed to use the one inside the office. You have to leave the office, walk outside (in the middle of February with temperatures only 20 degrees) three doors down to another office just to do your business. Her staff is very unprofessional, they will schedule you an appointment time at 10:30 and when you get there you will realized they scheduled 5 to 7 other people with the same appointment time. Oh and they don’t take you according to your appointment time, they will take you based on the time you arrive. So if your appointment time is at 10:30 get there at 8:30 and you be out of the office by 2:30 which is absurd. The “tweaking” she does to your taxes so you can get a larger refund is all ILLEGAL, so I’ve learned. Every friend, family member and associate I have ever recommended have all been audited. She always throws around that she use to work for the IRS, but every office has an idiot who don’t know what they are doing. If I were you I would take my business elsewhere to someone who is registered with the Better Business Bureau. It’s only a matter of time before the IRS finds a pattern in all of her tax filings. I find it peculiar that she has been preparing taxes for over ten years and she only has about three file cabinets in her whole office, I wonder what she does with the returns filed from previous years hmmmm……… no paper trail.