Service Dogs are considered humans

Posted in the Waialua Forum

1 - 2 of 2 Comments Last updated Jul 18, 2013
Service Dogs

Falmouth, KY

#1 Jul 18, 2013
Please help us spread this around:

Yesterday, one of the combat disabled vets that frequents this page attempted to check into The Hyatt Place in Waikiki, HI. He was tagging along with his wife, who is government employee. Their family is being relocated to HI and this trip was for them to find adequate housing for the family and their two small children while they are stationed out there for the next few years.

The trip was booked through SATO (mil travel).

While checking in, this vet was approached by the hotel's General Manager, a man named Imre Gonczy, who asked about the service dog who was standing at the counter with his owner. The service dog was wearing a clearly marked "SERVICE DOG" vest and had it's paperwork with it.(The picture attached is the dog in question.)

The hotel's GM, Gonczy, challenged the service dog's role and asked questions that, by federal law he is not allowed to ask, and then stated, " I can't tell you you can't stay here... but I will tell you I don't like it." From that point, in the vet's own words:

"The GM then proceeded to tell me to avoid all public areas due to my service dog, not to eat at the breakfast buffet, and should I need to walk "that thing", I was told to call ahead to the desk to inform them I was coming down the elevator and then I was expected to walk about 250m east down an alley, cross a major road in Waikiki (about 8 lanes total across) and walk him on the front lawn of the Honolulu Zoo. Then he informed me they'd also be charging me pet fees because he's not a service animal, he's a service "dog." When I asked him politely "Is this how you treat all combat vets w/ disabilities? You do understand you're violating a handful of laws right now?", he smiled and grabbed my shoulder and said "why don't we discuss this in my office""

Unacceptable. Period. Unacceptable, according to federal law. Unacceptable according to human decency. Unacceptable treatment for a combat disabled veteran.

Again, please share this. I believe Imre Gonczy needs to learn a valuable lesson regarding the proper treatment of our nation's veterans.

New York, NY

#2 Jul 18, 2013
where are the facts? we have no idea how this ended?

At Hyatt we want to make each guest feel more than welcome, and we genuinely apologize for not providing that experience in this situation. At the time of this guest’s stay, we refunded the guest’s room rate, and we are making efforts to reach out to the guest to express our regret.

All Hyatt hotels welcome our guests’ service animals throughout our public areas and guest rooms. Local hotel management is working to address the guest’s concern about this specific situation and will use this experience to reiterate our policy with all Hyatt hotels.

We have profound appreciation for military veterans and their families, and we are proud that many veterans are our colleagues in the Hyatt family.-Nick

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