Comments
1 - 11 of 11 Comments Last updated Jan 21, 2013
Mary

Woodway, TX

#1 May 6, 2010
fancy faces sucks ass they did a really poor job on my yorkie and cut his ear twice and didn't even tell. Don't take your dog there unless you want them to come back to you bloody
Mary

Woodway, TX

#2 Jan 20, 2011
The Fancy Faces on New Road is under new management. All the old staff has left and are now working at Pet co and other pet grooming shops.I took my poodle, which I have never found anyone in the Waco area who could groom him the proper way. Carla, the groomer and manger did the best job I have ever seen.Also she had him done and was calling me to pick up within a hour. That made a big impression on me. The staff was very professional and circuitous, and the store looked and smelled fresh and clean. From my personal experience I highly recommend this location. I promise you also will be very satisfied.
Julie

Harker Heights, TX

#3 Apr 24, 2011
I called Fancy Faces and was quoted a price to have my dog groomed. I explained at least four times what I wanted done, and told her several times what type of dog he was. She quoted me a price. When I took him to be groomed she said she had talked to me, told me the price she quoted and took him to the back. She came back up front and tried to tell me the price must have been quoted by another person and it would be $15.00 more. I left him and when I went back he was soaking wet and had to be taken back to be redried. His fur was brushed every which way. His nails were to be trimmed and one has a piece that was jagged and ripped instead of clipped and we cannot get it off for fear of tearing his foot. To top all this off the woman (Carla) yelled and screamed at several other employees there for things like not drying my dog totally and for not having change in the register. If she was this non-professional in front of a client, how does she treat the animals when no-one is there??? I will NEVER ever set foot in Fancy Faces again.
Julie

Harker Heights, TX

#4 Apr 24, 2011
I have no idea why my post shows I am in Belton, Texas.

I am in Waco, Texas and Fancy Faces is in the shopping center on New Road by Valley Mills Drive.
Shon

Woodway, TX

#5 May 20, 2011
I am VERY satisfied with Fancy Faces on New Road!!!! I take my pom-pom once a week and Carla always does a great job!
Michelle Waco Tx

Woodway, TX

#6 Aug 26, 2011
Carla's grooming on New Road is a disaster!
I asked her to groom my little "Cavachon" and she cut off all her of her hair without my permission!

I took my dog in for a bath Since she was going to have shoulder surgery the next day and my regular groomer was unavailable. Carla asked me about cutting her hair. I was hesitant and said she really just needed a bath. Carla kept pushing, so I finally agreed to a "slight trim." I made sure to be very specific in telling her "No more than 1/8 inch off", and "nothing off of her face or head." I even sited a time when her hair had been cut so short by another groomer, she looked like a hot dog. I repeated that I definitely did not want it short. Carla agreed to cut no more than 1/8 inch off, mainly on the back.

When I picked my dog up I was shocked! Carla had clipped all of her hair off. She looked like she had been shaved!
My dog is normally groomed like a Bichon, very full face and head. There was no hair on her body and no hair on the top or sides of her head. The little hair she did leave around her mouth, looked like it had been cut with a chain saw. Carla also cut a chunk of hair out, on the side of her nose.

Then, she poured some kind of product in her ears and proceeded to pluck every single hair out of her ears. Her ears were so inflamed, I had to take her to the vet the next day. They flushed her ears with a solution to decrease the inflammation and help with the pain.

My dog is normally groomed every two weeks by a wonderful gal at Dogtopia. All I wanted was a bath for my dog since she was going to have surgery. They didn't even attempt to blow dry and brush her out. Poor Momo, she was butchered!
Although Carla did refund my money, the damage was done. Do not ever take your dog to Carla. You will be very sorry!
Gail

United States

#7 Sep 15, 2011
I cant speak for the other locations, but the Robinson store is awesome. I tell everybody to take thier babies there. The staff is very educated in grooming. They are alway happy and nice. The groomer that I go to , Amber always does an amazing job. I will recomend everybody I know to the Robinson Fancy Faces.
No no no

United States

#9 Dec 26, 2011
Do not board at Robinson Fancy Faces. Our dogs didn't get their toys or blanket. magically for a 2-night stay, the gallon bag of food we took was demolished (by 3 small lap dogs?!?!). But the dogs were not fed the 2nd day. This was an extremely negative experience!
A Rabold

Estero, FL

#10 Jan 13, 2013
Mary wrote:
fancy faces sucks ass they did a really poor job on my yorkie and cut his ear twice and didn't even tell. Don't take your dog there unless you want them to come back to you bloody
They lost our dog and luckily someone else found her!!!! So you were lucky just to have a bad haircut they could've of lost your dog and who knows what could of happened.
A Rabold

Estero, FL

#11 Jan 13, 2013
They lost our and was unaware she had even gotten out!!! Luckily a nice gentleman found her and she wasn't killed. Fancy faces didn't seem to be very concerned, I have tried contacting the owner but he must be to busy. So I woykdn't let them take care of my stuffed teddy bear let a line a living creature!!!!!!!!
Worried client

Waco, TX

#12 Jan 21, 2013
We boarded our dog there for a week and he came home with kennel cough, scabies, ticks. When picking up our baby the lady that front counter, Sam was very rude. I don't understand how these people can get away with this!!!!!! Spread the word people! It was doggy hell. When u leave and pay for your furry friend to stay somewhere you need security and all I got was a scarred pup and a huge vet bill.

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