The store has recently been remodeled and is now utilizing the "Open Kitchen" design as a test location.
First of all, let me say that the store WAS aesthetically pleasing. But other than that, I found the layout to be horribly lacking in intuitiveness.
As you walk through the door, you immediately notice that the front counter is nowhere to be seen, as it is hidden behind a half wall in the rear of the store.
Then you must walk past the drink station (which is located in the center of the store and the main isle). If anyone is getting their drinks, they are forced to stand directly in the way of incoming guests.
Once you finally approach the counter, you must weave through a cramped, uncomfortable line area to get to the register. The are a is so counter-intuitive that it had to be marked with an orange "Enter" sign to get people to realize what to do.
Now you can order the food at the register, provided you strain your neck to view the menu which is now wrapped around the walls directly above you. The type is larger, and so are the pictures, but the purpose is lost, as it is now harder to view.
Once you have ordered, you may now take your cup back to the center of the store to the drink station, only to return and stand in an awkwardly formed group of people waiting on food who now have nowhere to go but stand directly in the path of incoming guests once again.
The idea behind this layout (I was told) was the "Open Kitchen" which is no more open then before other than the fact that the grills are now in the middle. In truth, the store now looks very "trendy", with store merchandise for sale as well as frozen White Castles and bottled water.
Their restaurants are normally very simple to navigate, this one is not.
I hope this layout is NOT used in future locations.